Great News! WeConnect has begun giving Home Entertainment Specialists the option to be paid an hourly rate or a unit rate (paid per job completed). With both options, employees will continue to be compensated for time worked over 40 hours in a work week. Twice a year our company will offer an enrollment option where the Home Entertainment Specialists will have the opportunity to continue being paid their hourly rate or switch over to a unit pay system. This enrollment will continue on a bi-annual basis and Home Entertainment Specialists will have the option to switch between the two different payment methods during the scheduled enrollment periods. Prior to the enrollment period, management will be conducting performance evaluations which can warrant a merit-based pay increase.
Thank you for your review. We are currently trying to find ways and new partners to work with to balance out the workload a little bit, but some of it will always be a little uneven based on the seasons and the number of customers who are ordering.
All levels of management are challenged everyday to figure out what we can do to make WeConnect a better place to work. We understand that companies have their own challenges and we are willing to accept that we as a company have areas for improvement. However, we take comments regarding favoritism very seriously and we encourage all employees of the company to contact our Human Resources Department with any issues like this immediately so the proper course of action can be made. We also have done a lot in recent months to promote high performing individuals in the company through newsletters, awards, incentives, etc. Working together is one of the four values of this company and we makes sure that from the top down we are all working together to drive future success at WeConnect.
We would like to remind past, current and prospective employees that our Human Resources department welcomes any and all feedback regarding concerns and issues and we take all concerns seriously and investigate each situation individually.
In terms of our hours, we understand that the nature of our business is customer oriented which requires our employees in the field to work some nontraditional hours and sometimes it is difficult to determine end times, but we always strive to have employees end their day at a reasonable time.
Also, many of our Home Entertainment Specialists work approximately 45-50 hours a week on average, however the company does offer additional bonuses and pay opportunities for individuals who are willing to work additional hours/days. Within this last year, we have also began routing our Home Entertainment Specialists on a 5-day work week with weekend work still being required for most employees.
Thank you for your feedback and sharing your concerns. We recently updated our training program and improved the working conditions for our trainers to allow them more flexibility to train our new hires properly. We want to make sure that all employees have a positive experience working for WeConnect and we understand that it all starts with training.
We would like to be clear that we understand that sales is a requirement of the position. In the nature of our work, our company is held to a standard for meeting metrics, including sales and it is an expectation for our employees to offer Smart Home Services on every job. Even though this is an added requirement of the job, we have created paid incentive programs and various bonus structures to motivate employees to meet if not exceed these metrics. We have also began a Sales Science course to help employees in the field have the resources and skills that they need to be successful in this aspect of the position.
The position also allows our Home Entertainment Specialist the freedom of a traveling office. Those who join the WeConnect team and have the opportunity to work in various indoor and outdoor environments, while providing outstanding customer service and world class technology solutions.
Thank you for your feedback. We understand that the nature of this job is physically demanding and customer oriented which requires our employees in the field to work some nontraditional hours and sometimes it is difficult to determine end times, but we always strive to have employees end their day at a reasonable time.
We have also been made aware of the concerns regarding managers availability and in recent months we have expanded the number of managers that we have at our office locations to increase support in the field.
Pursuing a career as a service technician means pursuing a path that is often unpredictable. Personal flexibility and adaptability within changing work environments is key to being successful at this job. For example, work orders fall in overnight, so a Technician isn’t truly routed for a full day until the next day of work begins. At AEI Dish, we work to bridge the gap between the inherent unknowns of this job and the things we have control over. For example, our Technicians know that their start time is going to be the same time each day. How a day progresses is dependent on any number of variables, but this too is expected and anticipated.
AEI issues their technicians a company owned, GPS equipped vehicle to be used for the sole purpose of putting AEI work orders in the ground. Both the fuel and maintenance of these vehicles is paid for through AEI at no cost to the employee. An agreement is signed by the employee outlining the rules and regulations of these company vehicles. Being given a work vehicle that a technician has the freedom to take home and leave from their home each day they set off for work is one of the many benefits of being a full time technician with AEI.
Our pay structure is reflective of industry standards and relies directly on the personal work metrics of each technician. Essentially, the more you work, the more you make. The managers at our branches are receptive to any concerns you might have about your job, including questions about personal pay. Likewise, our corporate Human Resources team is also available to you to answer questions and take concerns. less