Welk Resort Group Employee Reviews

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5.0
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Fun Environment
Fitness coordinator (Former Employee) –  Escondido, CASeptember 27, 2018
Excellent customer skills performed by every co-worker. Management was easy to get along with and very understanding. Really enjoyed coming in a couple days a week and seeing so many positive and happy people.
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2.0
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Good pay, but horribly run resort
Guest Services Manager (Former Employee) –  Escondido, CAAugust 19, 2018
Employees are paid well, but the resort is not run well. There is no money spent on the infrastructure of the resort, so the main responsibility of each employee is to apologize to the guest for all of the ways that their stay fell short of their expectations. Not enough attention paid to the upkeep of resort villas or making sure the proper supplies are in the rooms.
Pros
Competitive wages
Cons
More interested in selling timeshare to new guests than taking care of existing owners
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4.0
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Great company
Marketing/Set-Up (Former Employee) –  Tustin, CAAugust 17, 2018
Great company with great benefits. There are times when traveling to all the events can be a bit much, but overall the job is fun and it is something different every day.
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4.0
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Opportunities
Guest Services Manager (Former Employee) –  Escondido, CAAugust 16, 2018
Welk offers many opportunities for advancement as long as you're ambitious. The salary is not competitive with other resorts but the atmosphere in most departments makes up for that. Not every manager is supportive but that's every workplace. Welk is a great place to work, a growing resort and there are a lot of great people that work there.
Pros
Advancement
Cons
Salary
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5.0
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The best employer of my career thus far.
Talent Acquisition Recruiting Coordinator (Current Employee) –  Escondido, CAAugust 7, 2018
It's on a (5) year plan for growth currently and is a good time to join the Welk Team! They Welk Culture provides for accountability and optimal appreciation of employees.
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3.0
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Great people, but not process or policy
Applications Engineer (Current Employee) –  Escondido, CAAugust 3, 2018
Welk Resorts is full of wonderful people. The culture is a good one. However the lack of policy and procedure make it a struggle to function. Overall the people and team at Welk is what has kept me there.
Pros
People, culture
Cons
Lack of policy and procedure for departments
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5.0
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played pool and pingpong while waiting on tour
Sales Associate (Current Employee) –  Escondido, CAJuly 28, 2018
Welk Resort excellent company to work for. enjoyed meeting with clients creating life memories,great training, high energy ,fun place good easy life
Pros
changing the lives of people I meet by sharing the importance of spending quality time with family
Cons
seeing enough clients daily to close enough deals to enjoy a healty income
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3.0
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Hard to advance
Marketing Representative (Former Employee) –  San Diego, CAJuly 24, 2018
The environment is stressful and if you don’t make your quota they management will try to give you tips. The work is emotionally draining because they give you leads and the leads are old.
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5.0
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Nice Company
Owner Services Agent (Former Employee) –  Vista, CAJuly 23, 2018
An Owner Services Agent follows the Welk i-Serve standards by answering incoming calls, emails and facsimiles from internal and external guests, owners and exchangers to process reservations, answer inquiries and questions, handle complaints, troubleshoot challenges, solicit additional services, conduct follow-up and provide product information, in a friendly, courteous and efficient manner.
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2.0
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very social place to work
Sales Representative (Current Employee) –  Branson, MOJuly 17, 2018
A typical day is 8:30 hours with no lunch and breaks only if you smoke. Supervision is limited at best and rules enforced only when it is convenient.
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1.0
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Management is a joke.
Employee (Former Employee) –  Escondido, CAJuly 12, 2018
During my time here, I worked for two departments. My managers were great, at the time, however, corporate let go of the most knowledgeable and important individuals within the company. This restructure completely ruined the atmosphere. Corporate has no idea what they are doing, and no concept of what's actually happening. They look at reports and data but with no concern to the actual action happening in the workplace. The ergonomics is terrible. Training is non existent. HR is slow and unreliable; completely worthless. Work weekends, work holidays, and no room for growth. Pay is below standard. Lack of ability to work with your outside schedule. Most of my complaints are in regard to corporate. Like I said, I had amazing managers at first. But I was definitely lucky in that regard. Those with the knowledge, talent, and concern for your well-being are probably not with the company anymore. By the way, there are only a handful of people in sales who've been around and had success. Everyone else just leaves after a few months. Those with connections or even a little bit of success often come back, but just leave again. With that said, I have no opinion about sales or that spectrum of management. Good luck.
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4.0
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I love my job!
Underwriter (Current Employee) –  Escondido, CAJuly 12, 2018
Don’t be fooled by the poor reviews from disgruntled employees. If you come to work and have a positive attitude, a team mentality and professional ethics you are good. If you come in and slack or try to recreate high school here you won’t last. One thing I am greatful for is I am able to approach my department manager with any questions, comments or concerns without fear of backlash. I am treated with respect and appreciated for my abilities. I come in to work happy every day to be here and have no plans to leave. I would recommend anyone looking for a permanent or seasonal job to consider joining the Welk family!
Pros
Professional, ethical, stable, family friendly, great benefits
Cons
Long hours, short hours, unstable schedules, lack of leadership on a team level
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4.0
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need better pay
Customer Service (Former Employee) –  San Marcos, CAJuly 10, 2018
The job is sort of competitive and there was certain times of the year where it would get super slow and you would make less commission. Worked there for 3 years and no one got a raise.
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4.0
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Okay
HR Coordinator (Current Employee) –  Escondido, CAJuly 6, 2018
Hard to keep up with the constant workload with being short staffed. Gets real busy during the summer months so prepare yourself. Management protects the ones they like so change rarely happens. Benefits are good when you have time to take a vacation.
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5.0
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Pay is horrible/
Customer Service Representative (Current Employee) –  Vista, CAJune 13, 2018
I enjoy my time here with Welk, however the pay is horrible for Owner Service Agents. They are not trending with the other organizations who do the same thing.
Pros
Great Group of People to work with lots of vacations
Cons
Horrible PAY
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4.0
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Great money
Sales Manager (Former Employee) –  San Diego, CAJune 12, 2018
The days are very long but their is potential to make six figures. You must work weekends and holidays. Great way to train in sales and take the knowledge else where if you need to
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1.0
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Cut throat
Quality Assurance, Auditions/Owner (Former Employee) –  San Marcos, CAJune 7, 2018
Worked long hours at minimum wage. Some employees would leave to go shopping during work hours while others stayed to work. The only way to keep your job was to have a friend in management. Periodically, almost every employee would be fired and a new batch of employees would be hired, especially the sales people working in the time shares. Commissions were always not paid as promised.
Pros
none
Cons
Bad management
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3.0
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A fun fast-paced environment
Lead Activities Attendant (Current Employee) –  Escondido, CAMay 27, 2018
Typical day at work includes hosting activities, answering phones, taking down guest information, handling guest challenges and providing a clean, nice environment for people to enjoy.
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4.0
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Variety and Fun Events
Marketing Agent (Former Employee) –  Tustin, CAMay 25, 2018
Possibility that you can end up working in some of the malls where there people hardly sign up. The fun events are where the money can be made. Coworkers really help make this a fun work environment.
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1.0
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Terrible management but great company.
Activities Attendant (Former Employee) –  Branson, MOMay 23, 2018
The company itself is great; it has many benefits and reasonable pay. However, the management is terrible. Oftentimes the manager comes in late and goes home early. They are also unreliable to communicate with and force employees to come in even when very sick at the threat of termination.
Pros
Good pay and great benefits
Cons
Short breaks and bad management
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Overall rating

3.2
Based on 168 reviews
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