Activities (Former Employee) – Branson, MO – May 23, 2018
The management was absolutely horrible. They cared little about their employees and how operations should be handled. The management would schedule you for days that you could not work. Several times I gave weeks notice on a day I would not be available and the management would still schedule me and argue with me over my shift. I would not recommend this place as a potential job to anyone unless they are in absolute dire need of a job. There were hardly ever breaks and whenever there was an apportunity for one, management would spend it talking with you.
Customer Service Representative/Call Center (Former Employee) – Vista, CA – May 12, 2018
They pride themselves on the “Welk Way” and always stress that “we’re all here to help you” which couldn’t be any further from the truth. Their 3 week zero tolerance training 8 hours a day including Saturdays if the trainer “feels like having a work week day off” she’ll just change your schedule with little warning. Then let’s move on to “being on the floor” where you have these Talent Coaches that constantly give you misinformation. And while you’re getting lectured to ask “other people” and “you should’ve known better “ the Talent Coach says “Oops, I didn’t know that changed”. And here’s where this job really sucks!! They believe in all communication to be done via email or phone, EVERYTHING. Calling in sick or late is s nightmare. They have 1 cellphone that none of the agents want to answer so they don’t. It doesn’t have a voicemail!! The other way is to EMAIL so everyone in the office can read it and they require you to call 24-hours ahead of time, no getting off early for an appointment of any kind, and they don’t accept doctor’s notes for an absence. In one week I saw 7 people from high up management,supervisors to Owner Service Agents get “let go” because they were sick or late but couldn’t get ahold of anyone before hand on the 1 one number. “It is unacceptable” to call any other phone number in the call center to talk to a Supervisor. Life happens in 90-days. This company has such negative feedback that they have daily employees trolling the internet trying to counter act all the bad reviews from employees past or present. Don’t make the mistake like I did! Here’smore... a great example of Why Not: someone from corporate was trying to show all the agents something (but you only had 15 minutes and it counts as a break, not by choice) couldn’t get it to work so he begins to ask questions like “Who just Started” or “Who has worked here longer that 1 Year”? Literally, 5 people raised their hand out of 90 employees!! They claim to all about Family and Unity! Ha!! They must’ve forgot about the Valur of Forgivenesses!! And could use a mandatory workshop on How to Treat Employees Like Human Beings !! We’re Not Just an Extension.less
Owner Services Supervisor (Former Employee) – Vista, CA – April 19, 2018
Former employee for over 3 years. Started in an entry-level position and worked up. Upper management is aware that they are tasking you with 16 hours of work to complete in an 8 hour day while paying you the lowest rate in the industry. Managers are always locked in their office whilst enjoying their lunches (commonly referred to as Meetings). Communication could NOT be any worse. Terrible/ridiculous goals for call center agents.. Morale is another one.. Everyone at Welk wants to say, “let’s boost morale! This isn’t how it used to be!!” but management gets away with calling team-members “trash”. Real morale booster, isn’t it? Negative atmosphere.
Extreme turnover of employees,daily firings,horrible management
Owner Services (Current Employee) – Vista, CA – April 11, 2018
Working in call center in Vista California, the absolute worst job I have ever had,from first the recruiter lied about the job, it you don't sell a product no-one wants you get fired,the management does nothing to help and the supervisors are a joke pretending like they are doing something. The majority of people working there are very overweight and could not get a job anywhere else and they know it!Do yourself a favor and run from working there.
Horrible atmosphere, awful management, daily turnover of employees
Timeshare Sales Representative (Former Employee) – Escondido, CA – April 9, 2018
they play favorites, people who are liked get better customers than people who are not. Don't like their ethics if you could say they have any. They degrade customers and pressure into buying. very stressful place to work for
Reservation Agent (Former Employee) – Branson, MO – February 11, 2018
You find that people talk out both sides of their mouths. They say one thing and do another. You have to watch your back. Certain people take no responsibility for their mistakes and put all blame on others.
Owner Services Representative (Former Employee) – Vista, CA – February 1, 2018
This company is a joke. Only way to move up is by dating someone or brown nosing all the managers. Management expects you to do the job of a supervisor without the pay or recognition for a job well done. If you enjoy to be micromanaged and feel like you are wasting your life then this is the perfect job for you.
Customer Service Representative Loan Dept. (Current Employee) – San Marcos, CA – January 23, 2018
This is the finance dept. for Welk Resort Group where customers ask more detailed questions on ownership and payoff options. How to sell ownership and how to get out of the contract. The hardest part is telling owners there is no way to opt out of contract.
Current recruiters skewing rating with fake reviews to get hires
Sales Associate (Current Employee) – Escondido, CA – January 9, 2018
Recruiters posting fake ratings and reviews to improve stars so they can trick more people into applying. All other reviews about being cutthroat and lots of pressure are more accurate and they heavily and obviously play favorites.
Marketing Agent (Former Employee) – Lake Tahoe, CA – December 29, 2017
All you are at Welk is a number. They do not care about you as an employee or as a person, they will get fire you at any given moment no matter how long you've been with the company, so all of that "You're part of the Welk family" is nonsense. They give their favorite agents the newest leads and expect everyone else to actually book people who have been called 40 times a week for the last 2 or 3 years. Management will also act like it's YOUR fault if people don't give you their credit card information over the phone, come on who wouldn't be reluctant to give CC info over the phone to someone whose number appears as "Scam Likely"? And don't even think about trying to waive a deposit because only the rescheduler is allowed to do that and they want to make a huge deal about how rescheduling gets so many bookings. OF COURSE they get bookings if you don't get deposits plus they're dealing with a bunch our leads who just didn't want to show up to their tour. Speaking of which you can get in trouble if you're tours don't show up because well y'know, WE have so much control over that.
Let's talk about commission. If you're tours show up then it's $45. If they decide to get an overnight stay, it's $60-$65. If they show up midweek it's an extra $20. Which is all pretty fair. However if they actually buy a timeshare you get a whopping $50. To some people, that seems like a total rip off compared to how much a timeshare costs.
Management is harder on some people as opposed to others considering how there are people who can just show up whenever they want and seemingly not get inmore... trouble for it, yet others can be running late one day and get written up for it. Stay far away from this headache of a job.less
Weekly pay (for now), no weekends (except 1 Said/month)
Sales Consultant (Former Employee) – Palm Springs, CA – December 6, 2017
It's all about your manager's success on top of your back they get paid when you sell ---you are given impossible tours (customers) to sell when you first arrive and even into your second and third month ---managers play favorites and give easy sales to people who have been there a long time or suck up to them while claiming that the tours are fairly assigned. Tour assignments are at the discretion of the manager in private meetings every day. Take a hike quickly if you see this coming and are part of the losers who are there because they can't find a job anywhere else.. The game is to take as many newbies as possible throw them against the wall and see who sticks. They say this is not for everyone and they are right! Stay away from the summer because the visitors are there because they don't have the money to go anywhere else and you are selling $20,000 worth of timeshare to people who might make that in a year.....the customers are supposed to be screened for income but I really doubt that they are because the people who book the tours (customers)are paid for the booking regardless of the ability to afford the product.
every day has some frustration, and you are told to ignore it, but it wears on you. unfair work enviornmentnt
Salesforce.com Administrator (Former Employee) – San Diego, CA – December 1, 2017
The IT department was by far the worst. The Directors had absolutely no idea what they were doing and never listened to the people actually doing the work, i.e.; the development team. They always looked for a fast and easy approach instead of the RIGHT approach. They made many promises of advancement within the career development and never delivered. I strongly would advise anyone that is interested in working in this department at Welk Resort to think long and hard before entering what was supposed to be a "Family like environment" which inevitably turned out to be hostile, back stabbing, and everyone out for themselves. I would never recommend this company to any one of my loved ones to work for. Truly disappointed.
Great group of fellow workers. Relaxed environment.
Sales Representative (Former Employee) – Phoenix, AZ – November 15, 2017
Pleasant working environment. Able to make full time income with part-time hours. It was nice that the people we talked to were already Welk owners. Thus, the product did not need to be sold. The challenge was to sell people more of what they already owned. Most often, these were new owners who had purchase with Welk only a few months prior to our calling.
Straight commission. Sometimes had to handle customer complaints, which took away from selling time.
Director of Sales (Current Employee) – Branson, MO – October 31, 2017
The culture at Welk is second to none. Unity and people are the life blood for what we do. Unlimited income potential and the ability to travel endlessly are just a couple of the many rewards working for Welk.
Confirmation Agent (Current Employee) – San Marcos, CA – October 12, 2017
CEO & CFO under skilled and don't understand the business they attempt to run. Top heavy with 15 VPs in sales and marketing and only 5 sales centers. Recently laid off great people in favor of keeping the mediocre.