Individual Contributor (Current Employee) – Des Moines, IA – August 19, 2018
Wellmark is a good place to work and has a close knit community of people who truly work on behalf of members' well-being. Career progression within the company is limited, however, for driven high performers. Leadership styles and decision making is mostly hierarchical, which proves challenging for those working toward career advancement. Favorite benefits include a beautiful building to work in, onsite workout facilities, and retirement options with pension. Benefits are a bit out dated when it comes to flexible scheduling, remote working arrangements, accumulation rate of PTO, corporate reimbursement for professional credentialing, and no parental/family paid leave.
Sales (Current Employee) – Des Moines, IA – June 30, 2018
Leaders are usually those who have been there for years. They are promoted regardless of if they make good leaders or not. HR is there to protect the leaders not the employees. Great employees leave or are terminated as leaders are threatened by them. Slackers seem to go unnoticed and are rewarded.
Contractor through Aerotek, Customer Service Agent (Former Employee) – Des Moines, IA – June 10, 2018
How to multitask How to serve the member first and not have them be the liaison between the medical provider and Wellmark. Received phone calls members and providers regarding claims and policy. Received written requests and quest from members and providers via the internet regarding their claims and policy.
Management made sure we always had high morale by bring in treats and hosted many potluck days.
Because the structure and plans changed so frequently, it was difficult for people to stay on the same page.
HR (Current Employee) – Des Moines, IA – February 10, 2018
Working at Wellmark, there is never a shortage of work. We are always busy with the day to day and multiple projects. I enjoy working with the people, most are pleasant and hard working. Management is not always easy to work with (depending on your department) but are caring for the most part. The hardest part of the job is not having enough resources. The most enjoyable part of the job is helping employees with any questions or concerns they have.
Wellmark appears to be a good company to work for, it is your typical production facility environment. Assigned production areas, material for the shift is available for timely use to meet production. -the full time workers appear to be complacent, average working to do what is requested of them. -several that I have observed do not represent the company and do not provide quality work for 8 hours and often call out. -Manager is top-notched, reserved and hard working.
provides additional training as needed
Many do not appreciate the opportunity they have to grow with the company
Information Security Analyst (Full Time) (Former Employee) – Des Moines, IA – June 5, 2017
In my experience at Wellmark the people were the best part. The software was beyond end of life, and unpatchable, so that was difficult, the project work included a lot of bureaucracy which slowed things down quite a bit but still ensured that when they would be redone, they would be done correctly. Management would be difficult to describe because it changed so often. The hardest part about my job was the constant accusations being thrown at our team, made for quite the defensive culture, when in reality we were stuck with a outdated software solution that we didn't design and was not documented, but still needed to support. That is what I believe brought us all together on one common ground. That is why I say the most enjoyable part of the job was being surrounded by a team that tried to work together despite the odds.
Benefits, People, Culture, Innovation
Negativity, Management not understanding the daily work
Customer Service Associate (Current Employee) – Des Moines, IA – December 18, 2015
Wellmark's atmosphere is one of a kind. The people here actually care, they help you push foward towards your goals. Its an amazing place for family to also work with you. Ability to move up the corporate latter quickly
Claim Financial Examiner I, II, Clm Fn Spec II (Former Employee) – Des Moines, IA – November 14, 2015
I worked there for 23 years, I worked full time, part time, and also worked at home for this company. They are a great place to work, they care about there employees, they are always striving to improve the work place.
the hardest part of this job was leaving in in 2014 to move to California......
Accounts Receivable Manager (Current Employee) – Oklahoma City, OK – September 9, 2015
A very small company with about 10 office employees. It was a quite office environment. The upper management would make you stop what you were in the middle of so you can mail their personal package to a family member for them.
Sales/ Customer Service (Former Employee) – Oklahoma City, OK – April 30, 2015
talking to customers on products. Getting answers for customers questions. Checking back orders and finding solutions to get customer orders filled. Had a great supervisor, every knowledgeable, very willing to help with any issues that arose.
New management and their unwillingness to listen and ask for suggestions.