Create an online questionnaire for customers to peak their interest to come in. Don't be so vague about it. Our clients time is important. If you want more credit customers then have the best products for your clients in ways of APR, rewards, and then look at how risk conscious you are being as a bank. If you want loyal customers, then show some loyalty back to those whom have been with you through your thick and thin. We didn't leave even though you pushed hard to satisfy some investors interest. Lastly, stop with the redundancy of having to record a customer interaction in multiple software formats. Either make them all communicate seamlessly or ditch the requirement of having to report everywhere.
There is no substantive or meaningful effort to find viable positions for displaced team members. It’s all lip service to give the appearance of a company that cares about its people. This lack of proactive effort by HR is a misguided waste of resources. The talents, loyalty, training, well honed skill sets and diverse experiences of these team members (who are unceremoniously dumped on the curb when the company decides to consolidate departments to States that are cheaper to operate from) can never be recouped by the short term cost savings. Wells Fargo talks a big game about risk mitigation but they miss the boat entirely on how they handle their manpower resources. No recruitment effort is made internally to find placement for these people who gave so much of themselves to this Bank. It’s a sad statement on corporate banking and their commitment to the community.
Employees are eyes/ears of what customers needs. Listen carefully.
Increase the pay for the Phone Bankers since they are the ones dealing with your increasing angry customer base.
Answered - Phone Banker 1 (Former Employee) - Salem, OR
I think that Wells Fargo is in good shape. The only thing which could be improved is the lack of communication between management and employees.
Answered - Financial Analyst (Former Employee) - Des Moines, IA
Retrain old Wachovia employees to Wells Fargo standards, because they are not following new standards.
Answered - Teller (Former Employee) - Newnan, GA
Answered - Customer Sales & Service Representative (Former Employee) - Tampa, FL
Not to base so much on sales but in customer service.
Answered - Personal Banker / Membership Banker (Former Employee) - Santa Ana, CA
Care about your employees
Answered - Financial Crimes / Claims Specialist (Current Employee) - Charlotte, NC
Allow managers to make recommendations for employees who want to move into other parts of the company. Remove the barriers to entry into other positions for which employees are qualified.
Answered - Service Manager (Former Employee) - Marietta, GA