As a manager you are accountable for everything from day one, whether you have had the proper training or not. The training is bare minimal to check a box to say you did it, then no follow up or refresher to enhance or keep the skills. Then you are set loose and the DM rarely shows up maybe once a quarter. When you ask for help, rather than actually helping, you get some fluffy answer or a promise that is never delivered on. Simply put the workload of all employees is so heavy that if you fall behind you can never catch up. So for DM's instead of actually helping, they put everything back on you and hope for the best, but make sure to pit it as an opportunity in your reviews since they have nothing else to write because they dont come around to observe.
Horrible place to work , every call you take your being verbally attacked! Since Wells Fargo been in the news just about every other call the customers are bashingyou. And the amount of fraud that happens on these customers accounts make you think it’s an inside job ! Just for us to have back to back calls ! The managers only like you if your a butt kisser ! They watch you like a hawk and stalk your ever move ! “Coaching” sessions are basically a time where they pull out every single thing that is negative and degrade all of the good things you do by asking what could you have done better, even if it was the best call ever ! Breaks are way too short and every time your off the phone you gotta explain your every move. It’s all about number numbers numbers!!
Fake. Every person in management that I met only got to that point by kissing butt and not actually being good at their jobs.
Wachovia was a great company to work for we all was like family. Now the management is horrible and there are so many unethical behavior actions from HR and management.
Management was exempt from working OT. Family life meant nothing to them. Also family leave was frowned upon. They didn't really care about the employee band their health.
How good is career as Analytic Consultant 3 with Wells Fargo Home Mortgage Full-Time? Is there job security & career growth?
Too bad if you get stuck with bad manager. Manager can work 100% remote but a contractor can not work from home even if he needed because of family responsibilities.
Answered - Security Operations Service Specialist II (Current Employee) - St. Louis, MO
Very high call volume and quick pace.
Answered - Financial Crimes Specialist (Former Employee) - Charlotte, NC
Nice place to work. Fast paced, but I never really felt pressured.
Answered - Trade Service Rep (Former Employee) - St. Louis, MO