Wells Fargo presents itself to employees and society as being ALL about the customer. This is certainly not true, as it is not reflected in the allotted call time a phone banker must not last over 280 seconds, on average. This is simply not enough time to truly deliver the wowing experience Wells Fargo claims to provide. They instruct you to cut people off, and do any thing possible to lower that average call time.
Another prime example of the actual lack of caring or interest in truly "wowing" the customers, as they say, is the fact that customer satisfaction survey scores only count for 5% weight of the total measured phone stats.
I no longer trust Wells Fargo, and I will not return in the future. They have strict standards of how to handle certain issues, yet they don't abide by their own rules and standards when making judgements on these issues.
Serious Micro-managing, verbal abuse by customers, sales pressure