23+ years and it's only gotten worse
Application Engineer (Current Employee) – Des Moines, IA – December 13, 2018
I started when it was a Midwest mortgage company known as Norwest. When there was the merger of equals back in the early 2000's there was a definite shift in the culture of the company. Up until around 2015 I was happy to work for the company. There were elements that occurred that were likely true across any large corporation, less than admirable wage increases. Constant "record profits" that never made it's way down the chain. Reduction in the quality of benefits vs. the cost. Those were frustrating but seen as a cost to do business and stay employed.
What has really soured my opinion of the company is how there has been scandal after scandal. Illegal account opening, improper rate lock extension, issues with HARP applications, the list goes on. As an employee with a high level of integrity I find it abysmal that more people at senior leadership levels were not relieved of their duties. There were token firings of people with golden parachutes and release of people participating in the improprieties, but many people who's job it is to oversee that these types of things do not occur kept their jobs.
The fresh start was naming a CEO who has been part of the system for 20+ years. The technology is a constant battle to be brought to current times. The only reason I am still with the company is the way better than average salary, work/life flexibility and immediate manager's vision and capability. I have little or no faith in the executive leadership as it stands right now.
Executive management, ability to maintain trust of employees, inability to drive true technological change that has a positive impact.