Customer Service Representative (Current Employee) – Billings, MT – September 18, 2018
The entire day is spent on the phone with headphones. The calls come in from the branches with questions about policy or procedures. I would also review legal documents, such as Powers of Attorney or Probate for use with bank products.
Customer Service Representative IV (Former Employee) – Greenville, NC – September 6, 2018
Wonderful place to work when you have to right people in management. Definitely enjoyed my coworkers and the job role in itself. If you put in the effort you will go far! Working overtime is a plus as well. There was plenty of overtime and at one point a bonus structure. My only gripe was management. Not everyone is cut to be in management.
Pay, Team Members, Monthly Potlucks, Time to Volunteer
Customer Service Representative (Former Employee) – Atlanta, GA – September 2, 2018
Working at Wells Fargo was a great experience. My coworkers and management was very helpful and open when it came to questions that I had. The day was productive and fast pace meaning that the day went by fast. The workload was heavy and sometimes stressful.
customer service (Current Employee) – Livermore, CA – August 29, 2018
It is a fun work environment and is enjoyable- very productive. I work with a team who is hands on and is always willing to help. I learn a lot, and with the team I work with all challenges are overcame.
Wells Fargo has been in the news for its crooked business, and internally it's no better. Constantly letting people go in masses with little or no warning. Managers, coaches, temps, full teams all gone due to needs of the business. It's happened multiple times this year and it creates a stressful work environment. If you are able to stay then there are some great opportunities, but you can lose it at any time. I will say I loved my coworkers and my sups. Some things are out of their hands unfortunately.