Good People, Good Mission, Disorganization Organization
Immediate Care Physician (Current Employee) – Sacramento, CA – September 27, 2018
The management and team members are dedicated to the mission of providing quality medical, behavioral health and pediatric dental services to people with significant barriers to care. The people I’ve worked with have been nice and the company encourages a friendly workplace. The problems stem from trying to help more and more patients without refining essential “infrastructure”. The unrefined processes are gigantic issues impacting the ability to provide adequate care. Everyday I have to apologize to patients because no one can reach a person in the call center, or their specialty referrals have been completed months after the provider submitted, or they cannot get an appointment to follow up an acute matter for months.
. Now they acquired another FQHC. They couldn’t get primary care follow up visits to the patients Wellspace already services in a timely manner, then they acquired thousands more. Wellspace does great things for the community. I think they need to stop the rapid growth, and refine the key services like call center, referrals, and in many locations, update the physical plants.
Kind people, good work culture
Chaotic intenal processes interferes with crucial functions, and unsupported company growth.