Provides user assistance and ticket resolution for hardware, software, and networking needs.
• Diagnoses and troubleshoots problems with technological systems - both local and remote - in order to maintain proper functionality, and escalates unresolved issues as needed.
• Conducts diagnostic reviews and troubleshoots issues as requested by users.
• Recommends hardware solutions for user computers in office areas.
• Provides good customer service both to ensure the technologies are functional and to assist and guide users with their concerns.
• Reports customer feedback and potential technical needs.