West Shore Home Employee Reviews
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Great Culture and Growth Opportunites
General Manager (Current Employee) - Greenville, SC - October 19, 2023
Featured review
West Shore Home selected this as a representative reviewI joined WSH just over 3 months ago - I was referred by an existing employee. Admittedly I thought he was "over sold", but I quickly learned during the interview process - and then in the onboarding and training processes - that all the great things he had shared with be about WSH were true. Great Culture, Great Pay, Great Benefits, Great Opportunities for Career Growth! To be clear - you will work hard, you will be challenged to grow personally and professionally, and you will have to learn A TON, especially if you come from outside of the Home Improvement industry. But the support and resources are fantastic. Most importantly to me, the culture - for me - is a perfect fit! Everyone I have met has been a fantastic to work with! I am looking forward to a long career here at WSH!!
Pros
Great Culture, Great Pay, Great Benefits, Great Opportunities for Career Growth
Cons
Long hours can be challenging for some.
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Official response from West Shore Home
October 23, 2023Thank you for your note! We are glad your West Shore Home journey has been rewarding on many levels. Keep up the great work!
Everyday's different. Some harder. Some easier. Just do what's right, communicate effectively if you run into any snags & you'll be fine.
Installer (Former Employee) - Pinellas Park, FL - November 30, 2023
Very important to be willing to learn new or different methods in this job. You'll work with different people, some of whom are great at what they do and some who require some more training. If you're a self starter and can learn from watching/doing, then you'll definitely be ok. If you need someone to actively reach you then you might be in trouble. Most days are longer than the average and overtime is all but inevitable. Show up early and have a great attitude, own your work, do what's right and you're gonna do great things with this company. Room for promotions and pay raises are ample but you have to stay away from negativity, which can be transcendent in the construction industry. All tools and materials are provided as well as a company vehicle and fuel card. Great place to learn construction or continue a construction career.
Pros
Work tools, truck and materials provided, Paid Lunch, Nice 401(k) plan, Excellent Healthcare Plans, Requests off are usually granted
Cons
Average day as an installer is approximately 9-12 hours, most jobs MUST be completed same day as per the work agreement, if you're not good at learning by watching or by doing, there's not much formal in-field training by leadership.
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Jobs at West Shore Home
Great place to work, whole building is filled with uplifting & motivating coworkers
Inside Sales Representative (Current Employee) - Ocala, FL - November 30, 2023
A typical day at works consists of morning huddles, all day uplifting in the team chat, & working hard to watch our conversion/controllables as a team & as individuals. I believe I've learned a lot, especially about working a group & not on my own. This company is so inclusive & constantly keeping us up to date on changes. Management is great, they stay in contact with the team, make sure every ones feeling confident at the same time as making sure we see where we're lacking. The culture is great, everyone gets a long so well & has similar sense of humors which makes for a fun day, even on the slower days. The hardest part of the job is dealing with dead air, NIS & OOA calls, they can be soul crushing when you're ready for an appt set. The most enjoyable part is when I help customers I know need the projects done & I feel like I genuinely helped them out, especially when they tell me how appreciative they are, makes me feel good & I get tog o home knowing I did a good job, even when I've had a slower day.
Pros
Loads of training/studying materials, everyone works as a group even with the friendly competition, & it's fun work environment.
Cons
I wish there were disposition options for customer illnesses or being in the hospital, at that point its not procrastination, they're looking out for the well being of others or they are unable to be present.
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Disgusting employer. Completely amoral
Remodel Team Lead (Former Employee) - Oklahoma City, OK - November 28, 2023
Cult-adjacent workplace culture. Brutally overworked, severely underpaid. Entirely incompetent senior leadership. The product being installed in people’s homes is not up to par despite the advertising and sales literature. The days are long and leave you feeling awful for what you’ve just done to a person’s home. A 10,000 dollar (almost at the minimum) shouldn’t be made out of plastic, glue, and plywood.
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Official response from West Shore Home
December 1, 2023Thank you for your honest review. In the nature of continuous improvement, we will take note of your feedback.
Too intense
Design Consultant (Former Employee) - Centennial, CO - November 19, 2023
Company thinks they are way above the competition, takes over 3 months to get paid on a job, constant training, no work life balance, was told most of your leads are in your general area but you are driving zig zags across the state, no reimbursement for gas or personal vehicle maintenance. A lot of the leads are not qualified and have higher than normal sales goals and expectations that must be met and if not you go on a PIP then can lose your job if you don’t hit your requirements. Overall an extremely stressful place to work. If you are an ace in sales that rarely ever misses and don’t have a family then it can be good. It’s a 6 day work week with an average of 12+ hour days.
Pros
Not stuck in an office setting.
Cons
No work life balance
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Official response from West Shore Home
November 27, 2023Thank you for your review. We will take note of your feedback in our effort to Get Better Everyday.
West Shore Home insights
What people like
- Fair pay for job
- Ability to learn new things
- Ability to meet personal goals
Areas for improvement
- Time and location flexibility
Good potential and training
Sales Representative (Former Employee) - Mechanicsburg, PA - November 19, 2023
There’s good potential to make money. They offer extensive training to continue to grow and meet quotas. They have a strong reputation in the area, but can also be known for their strong marketing and sales techniques which can be a hurdle to overcome for customer perception. If you’re a good performer, the only downfall is the churn rate and management which is normal for the industry.
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Official response from West Shore Home
November 27, 2023Thank you for your review! We are glad you felt prepared for success in your role.
Beautiful experience
Installer (Former Employee) - Buford, GA - November 17, 2023
Good trade to learn, good pay, management give and take. Good benefits- all holidays off - easy but trying - 50-65 hours a week - company got their own trucks, material and tools.
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Official response from West Shore Home
November 20, 2023Thank you for your review! We are glad you felt well-compensated and supported for your hard work.
Company with great growth potential and a caring management staff
Operations Administrator (Current Employee) - Richmond - November 13, 2023
This company has excellent growth potential. The work is not easy, but the people that you work with make it enjoyable. The management obviously cares about the wellness of the employees and maintaining a positive workplace culture.
Pros
Great co-workers, opportunity for growth, great variety of benefits offered
Cons
Personal time is unpaid, some work life balance issues depending upon the position
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Official response from West Shore Home
November 17, 2023Thank you for your review! We are glad you have found a rewarding career and Exceptional Teammates at West Shore Home. Keep up the great work!
Extremely knowledgeable and goal driven
Project Specialist (Current Employee) - Remote - November 13, 2023
Everyone on the team is extremely knowledgeable. I have had the opportunity to work with some of the most competent people of my entire career. Compensation is fair, and there is room for growth. I have, and will continue to recommend this as a place to work to my friends.
Pros
Compensation, Benefits
Cons
Hard work
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Official response from West Shore Home
November 17, 2023Thank you for your review! We are glad you have found a rewarding career with unlimited growth potential at West Shore Home!
Great pay but trash management
Design Consultant (Former Employee) - Charleston, SC - November 3, 2023
I’m not going to say I was the best sales person but I met my goals most months. They will message you at 11:30 at night and expect you to reply immediately. I got paid great while I was here but the management is constantly changing and each manager has different rules. I had one bad month in the slow season and you have 3 weeks to get your numbers up or they let you go. We run company provided leads and I couldn’t help most of my leads couldn’t get qualified to finance a stick of bubble gum. My close rate when I was let go was 60% but my net sales per lead issued was $800 at the the time minimum nsli was $2300. So they let me go.
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Official response from West Shore Home
November 7, 2023Thank you for your honest review. In the nature of continuous improvement, we will take note of your feedback.
Great Company
Design Consultant (Current Employee) - Atlanta, GA - November 1, 2023
Great Company! Great product, great compensation. Consistent leads provided, base salary and commission as well as benefits. Great company culture, vision and exemplary sales system
Cons
Very little to none work life balance
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Official response from West Shore Home
November 7, 2023Thank you for your review! We are glad you have found a rewarding career at West Shore Home. We will take note of your feedback regarding work/life balance in our effort to Get Better Everyday.
Selfish, greed and lack of compassion or loyalty
Design Consultant/Sales (Current Employee) - Cincinnati, OH - November 1, 2023
WSH could be so much more. They have all the potential in the world but until senior management starts an overhaul from the top down this place will only get worse as it grows. WSH ONLY cares about your sales numbers and could care less about you on any personal level. You are just a number to them. All management from Team leads, Sales Managers General Managers and beyond are all greed motivated. I have never seen anything like it. They make no secret about it - If they like you and you produce you get good leads and plenty of them. if you don’t produce (from the bad leads they gave you in the first place) then you are in a slow downward spiral to the bottomless pit where you will be placed on a performance improvement plan. All they do is talk about numbers, by the hour almost.When you don’t sell you are made to feel like a worthless creature. That goes for EVERY appointment. Management is so arrogant they believe you should sell every lead given to you. When you don’t sell the appointment you must start the result by stating how you FAILED to sell the appointment. This is a proven psychological negative reinforcement to beat you down. As long as you enjoy being subservient and dependent on the management as they are the savior (this helps feed their large egos) you’ll be one of the good ones and you’ll survive- even succeed at WSH. If you think for your self, do the right thing, or have a mind of your own and dont drink every last drop of lemonade then you’ll be terminated soon enough. On the bright side, if you don’t mind being brainwashed you’ll make a TON of money. -
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Official response from West Shore Home
November 7, 2023Thank you for your honest review. In the nature of continuous improvement, we will take note of your feedback.
Very routine and repetitive, but never easier.
Service Technician (Former Employee) - San Marcos, TX - October 29, 2023
Everyday you work to completion of the assignment no matter the hours. If you don’t get it done within the day it goes against you, but it’s residential remodeling so everyday the is a similar but new challenge with unforeseen problems at hand. It’s physically demanding and management just seems to forget how much they’re constantly asking from the installers. No telling how long the company will last cause of their immoral actions within their process of remodeling EVERYDAY in real family’s homes.
Pros
Money
Cons
The job
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Official response from West Shore Home
November 1, 2023Thank you for your honest review. In the nature of continuous improvement, we will take note of your feedback.
Great place for like minded sales professionals
In Home Consultant (Current Employee) - Baltimore, MD - October 29, 2023
Like any great sales position, you will drive a lot, but not every single day. Encouraging to see how happy people are when you can solve their issues/concerns. Great camaraderie and support from coworkers and management
Pros
Culture, pay & sales team communication
Cons
Lot of SOPs to learn right from the jump can be frustrating
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Official response from West Shore Home
November 2, 2023Thank you for your review! We are glad you have found a rewarding career at West Shore Home. Keep up the great work!
I absolutely LOVE my career here.
Team Lead (Current Employee) - Louisville, KY - October 28, 2023
I have learned a tremendous amount about building code and what it takes to do home improvements the right way. It is super satisfying to have a career that lets you sleep at night knowing you helped the customer
Pros
Feels good helping a customer, rewarding atmosphere, very good compensation, great benefits
Cons
Can be a lot of driving, can be long days
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Official response from West Shore Home
October 31, 2023Thank you for your review! We are glad you have found a rewarding career at West Shore Home!
actually really loving it
Operations Administrator (Current Employee) - Winston-Salem, NC - October 27, 2023
I am loving this job so far. The communication/expecations are clear and well laid out. You get lots of feedback on your work, including positive feedback which is not common in a lot of companies. Management has been wonderful to work with and the job has been busy but not so busy that I feel like I can't breathe. Hard work and lots to do, but very rewarding so far.
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Official response from West Shore Home
October 31, 2023Thank you for your note! We are glad you have found an exciting career and Exceptional Teammates at West Shore Home. Keep up the great work!
High earnings potential
Design Consultant (Current Employee) - Maryland - October 20, 2023
If you are good, you can make 500k or more in a year. Must be good at one-call closing. Requires a specific skill. Up to 3 leads a day, so except to work and drive a lot.
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Official response from West Shore Home
October 23, 2023Thank you for your review! We are glad you have found a financially-rewarding career at West Shore Home!
Working fully remote so my place is my workplace:)
Data Engineer (Current Employee) - Remote - October 20, 2023
WSH surprised me from the start, so many nice and helpful people. It was very welcoming and even after 3 months it's been such a pleasant experience.Looking forward to help out the company to expand and grow as well as grow myself as a person by working in there.
Pros
Unlimited PTOs for Remote employees even though I don't use them too much
Cons
Don't see any obvious ones
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Official response from West Shore Home
October 23, 2023Thank you for your note! We are glad you have found a rewarding career and Exceptional Teammates at West Shore Home. Keep up the great work!
Supportive work environment with unlimited resources for growth.
Bilingual Design Consultant (Current Employee) - Jacksonville, FL - October 20, 2023
West Shore Home is the ideal environment to unlock your true potential. Maintaining a positive attitude and utilizing the resources provided and support of the team and management make It easy to enjoy what I do. The possibilities seem endless if you’re willing to put in the work and learn every step of the way.
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Official response from West Shore Home
October 23, 2023Thank you for your review! We are glad you have found a rewarding career at West Shore Home!
No life, company could care less about you
Sales Representative (Current Employee) - Greer, SC - October 19, 2023
Although you can make good money, you will work 6 days 12 plus hours a day. You will be treated like a dog by upper management. They will degrade you in front of others and lie to your face.The turnover rate is ridiculous.
Pros
Money
Cons
Everything else.
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Official response from West Shore Home
October 23, 2023Thank you for your honest review. In the nature of continuous improvement, we will take note of your feedback.
Strong company with communication issues.
Operations Administrator (Current Employee) - Cincinnati, OH - October 16, 2023
I feel that my position is important to the company and respected by my co-workers. Limited opportunities for advancement outside of Corporate. WSH does a great job of promoting from within.
Pros
good benefits and pay
Cons
communication
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Official response from West Shore Home
October 23, 2023Thank you for your review! We are glad you have found a rewarding career at West Shore Home.
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Ask a question about working or interviewing at West Shore Home. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.2 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Compensation/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.5 out of 5 stars for Culture
Questions about West Shore Home
- What is the promotion process like at West Shore Home?26 people answered
- How often do you get a raise at West Shore Home?23 people answered
- What is the vacation policy like at West Shore Home? How many vacation days do you get per year?22 people answered
- What is a typical day like for you at the company?21 people answered
- How is feedback from management delivered at West Shore Home?15 people answered
- What benefits does West Shore Home offer?15 people answered
- What is the best part of working at the company?14 people answered
- What questions did they ask during your interview at West Shore Home?12 people answered
- What tips or advice would you give to someone interviewing at West Shore Home?10 people answered
- What is the work from home policy at West Shore Home?8 people answered
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