Registered patients for ambulatory surgery, operating room, ophthalmology, radiology, dental and emergency room departments.
Obtained authorizations, verified insurance and contacted insurance companies as needed.
Reduced inaccurate information when updating, entering and verifying patient insurance.
Fielded incoming phone calls promptly and efficiently while using proper phone etiquette. Expedited processing while adhering to quality, accuracy and customer service standards.
Increased cash flow by processing cash, credit and check payments from patients. Compiled reports daily to obtain a complete business overview.
Promoted the well-being of patients by directly admitting patients with emergencies. Boosted patient satisfaction by responding to the concerns of patients, families, physicians and staff promptly and professionally.