Client Relationship Center
Customer Service Representative (Current Employee) – Cincinnati, OH – November 5, 2017
The CRC is, what I like to call, a call center on steroids. You are dealing with customers who have issues and do not want to help themselves, and when something goes wrong, that's when they call home office. You are constantly trying to resolve problems that you didn't create but still trying to get the angry customer to purchase addition coverage with you.
But that, a person can almost manage on a daily basis. What becomes difficult is when every action you take is being watched like a hawk and then critiqued. Using the restroom is considered unproductive and hurts your stats, keeping you from ever going above and beyond. You can work 7-10 hours of overtime a week, but if you are more than 2 minutes late, you get an occurrence, which is treated like original sin in that department.
If you need off and you give them 2 months notice, you still might not get the day off no matter how important it is, leading the associate to take, yet another, occurrence.
If you like extreme micromanagement, this is the place for you!
No work life balance.