Questions and Answers about Western Governors University

Here's what people have asked and answered about working for and interviewing at Western Governors University.

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  • What is the work environment and culture like?
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  • What are some tips for doing well in the interview?

40 questions

You have to schedule 45 hours each week. 10 of those hours have to be before 8 am and after 5 pm. You are not supposed to schedule time before 7 am. You have to work at least a 6 hour day. You cannot have more than 4 business hours between "shifts", so that means you can't work 4 days of 11 hours and get a day off each week, or do like an 8 am to noon then 6 pm to 10 pm (yes, students want called late in the evenings after they get off work and especially when they are in a different time zone).You have to work m-f. Your manager must approve your schedule.

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Faculty consists of Program Mentors, Course Instructors, and Course Evaluators.

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You get the holidays off, but it is up to your manager to grant extra days around those holidays for PTO. While you are off, someone else on your team has to cover your students for you. And note that new students are incoming each month, so time off at the end of the month means you have a lot of intakes to catch up on when you get back in order to meet the deadline.

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Orientation is in Utah. Twice a year travel for meetings. You have to take all your equipment with you so that you can still call your students in the evenings after attending meetings throughout the day.

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Educate yourself about WGU's model before interviewing

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Good policy. I have 5 sick days a year.

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Raises are determined by your evaluations and KPI's (student satisfaction with mentors, student satisfaction with WGU, how fast students progress through courses, and retention), and if your manager likes your performance. New this year, is a salary cap. Unbeknownst to staff until it affected them.

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Yes, we are all starting to use Skype and Office 365 now.

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