Customer Service Representative (Former Employee) – Pantego, TX – July 18, 2018
Payday Loans, Title Loan, Cash checks. Help customer fill out forms to apply for loans, verify bank, personal and verify employment. Handle and be responsible for large amount of money. I enjoy learning new thing.
Mostly took incoming calls from Customers and Agents
Customer Service Specialist (Former Employee) – Bridgeton, MO – June 27, 2018
When I first started Western Union in 1982, we still had telegrams. In the mid-1990's telegrams were no more, because no one sent them anymore. The internet had taken over. Most of my time was taking calls from customers transferring money for various reasons and I would have to verify we were dealing with the real credit card holder through various means. If I could not verify for sure we were dealing with the card holder would turn them down. I also worked in the accounting department a couple of times on a temporary assignment doing 10 key strokes. I also would relieve the receptionist for breaks, lunches, or when the receptionist was on vacation.
Checker/Cashier (Former Employee) – Houston, TX – June 20, 2018
Western union is a great place to work you learn a lot and it’s a really diverce place to work, you meet people from all around the world. Check cashing and money orders are really beneficial to the real world wide.
Director Global Sourcing - Indirect (Current Employee) – Englewood, CO – June 18, 2018
The business follows the market and it goes up and down constantly as far as strategic planning and expense mgmt. Good pay good people, and the benefits are what you would expect from a large corporation. Western Union is a family oriented company and has great work life balance for families. The things that could change would be the culture due to the fear of layoffs every year and the constant changes at the leadership level cause for strategic staleness and fatigue amongst the employee's.
Supervisor, Global Agent Organization (Former Employee) – Denver, CO – June 16, 2018
Liked the people a lot but be sure the job proved not to be a great fit for my interests. Rather than tough it out I thought it best to move on in equal measure so that management could hire someone better fit for the position.
Compliance gets by with Excel sometimes; limited resources to upgrade
Burkes Agency Teller/Supervisor (Former Employee) – Manchester, JA – May 27, 2018
At times the job would be difficult as well as management would be difficult. I found the managers to be biased pertaining to its workers. But other than that the environment in regards to the customers was fairly friendly
Senior IT Technical Trainer (Former Employee) – Englewood, CO – May 15, 2018
It's been almost 10 years since working there, however when I was employed at WU, I found the work place to be unfriendly and unstable. The product was not sustainable which drove a lot of fear among employees.
Customer Service & Credit (Former Employee) – Cedar Rapids, IA – May 9, 2018
Wages and benefits were compatible. Work was not hard and was consistant. This was a really good way to pay a bill or make a payment quickly. Management made sure you were trained and had all the materials that you needed to take care of the job and were readily available to answer any questions.
Customer Service Agent I (Former Employee) – Englewood, CO – April 28, 2018
Great hourly wage and benefits, great trainers and training class. Nice helpful environment. Great career starter for anyone in the call center industry who is looking for a kick start in their career.