Westlake Financial Services Employee Reviews

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2.0
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You can do better.
Customer Service Representative (Current Employee) –  Dallas, TXFebruary 17, 2019
The job started off as amazing. I did CSR. They don't tell you. You have to get promoted to pre30s. Which ia collections.. Manager never have meeting about stats or work with you personally. But its expected you excel. Very short ten min breaks. They put on a front like they are organized. But its all over the place. Chaotic. You pull your schedule out of an hat! Not based of performance . You can do much better! Trust yourself!
Pros
Hourly pay.
Cons
No OT. Short breaks. Customers are mostly rude. Bad traffic getting there. Parking sucked.
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2.0
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Fast paced and no help when needed
Customer Service (Former Employee) –  Los Angeles, CA 90010February 7, 2019
Heavy inbound if you're in customer service and management is hardly around to help you. You're left on your own to deal with customers questions. Heavy inbound calls and it is very micromanaged. Only good thing is being able to leave early.
Pros
Part time, flexible with school schedule
Cons
Stressful, Poor Management
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3.0
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Management
Internal Compliance Auditor (Former Employee) –  Los Angeles, CAFebruary 4, 2019
Management causes conflict between employees and they do not protect their teams. Negative is more highlighted then the positive. Anything occurrence is used against employees to not properly pay them for their work product.
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5.0
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great environment
ACCOUNT SPECIALIST (Current Employee) –  Los Angeles, CAJanuary 28, 2019
Westlake is a great company. Great individual bonuses and can also earn department goal bonuses. Can be difficult for a male to become a supervisor it is all up to the collections director. It is easier for a female to become a supervisor or a manager.
Pros
Bonuses, commisions
Cons
short personal time, micromanaging, Bonus errors, too many sudden changes, phone glitches
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2.0
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I couldn't make it work.
Dealer Account Manager (Former Employee) –  Rome, GAJanuary 19, 2019
Company had a very difficult program to sell in Southern Region. Production goals are not realistic without established accounts. More Training and Support would have made a difference. Long hours and extended local travel required for this position
Pros
Successful company did give me the opportunity to succeed.
Cons
Sales Production necessary to make a living is not attainable in this area.
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1.0
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horrible upper mgt
Internal Account Manager (Former Employee) –  Los Angeles, CAJanuary 5, 2019
it is true, you are definitely set up to fail there (o the sales floor). They set up goals not achievable, then quick to write you up....Then wont even let you have the opportunity to move to another dept because of these write ups! Too much favoritism for certain groups, and virtually no training after the 2 wk initial training...The mgrs all have out of control egos, period.
Pros
good location
Cons
everything else
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2.0
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Worked remotely
Dealership Account Manager (Former Employee) –  OhioJanuary 4, 2019
If you want to work your butt off and be given little help to achieve sales goals then this is the job for you. Very help turnover. Only one out to 20 sales reps in my class made to the year end.
Pros
Flexible schedule
Cons
Poor culture and management
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3.0
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Work you hard
Litigation Supervisor (Former Employee) –  Los Angeles, CANovember 12, 2018
Conflict of management. I was in a situation with my direct manager which created conflict from the time he started and forced me to leave the company. Prior to him being there, I had a strong track record.
Pros
Great Freedom
Cons
Heald Accountable
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3.0
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You never know how the day will turn out
CHARGE OFF RECOVERY SPECIALIST (Former Employee) –  Los Angeles, CAOctober 8, 2018
We would receive incoming calls of all sorts of situations. I would do daily repossessions and skip tracing. I have seen many scenarios pertaining to a customers financial struggles and needs. Best part of my job was being able to assist a customer get their vehicles and helping them out with a payment plan. i received many great yelp reviews for my efforts.
Pros
incentives, gift cards for 5 star yelp reviews
Cons
short breaks, inconsistencies with recovery information and regulations
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1.0
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Can’t even put it all down, just run.
Dealer Relationship Manager (Current Employee) –  Los Angeles, CASeptember 27, 2018
They set you up to fail. If you have a brain, you are expected to not use it. They set standards of work, in writing, but that is not what is expected. And they will constantly be hiring in your area to replace you. Even when you are succeeding it isn’t enough. You are expected to still work even when you are on PTO. If you make century club, which is an amazing accomplishment, does not make you safe. because if you fall the following month, you get written up. If you fall short of quota, they take money away. But if you exceed by the same amount, it doesn’t weigh the same way. Even if u get deals, YOU are financially penalized huge if one goes down. Constant battles with internal reps and they like it that way. You literally fight over dealers. They will try to put two or three more people in your area. And if you do take the job, be prepared.
Pros
The only pro is the free annual trip in December.
Cons
They will flood the area with sales people, and you constantly have to battle with internal sales people. They love it cut throat.
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5.0
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Excellent
Internal Sales Manager (Former Employee) –  Los Angeles, CASeptember 17, 2018
Great place to work and grow... place where family is first. They always push you to grow has a person.... I been blessed to have been part of this team
Pros
Free lunch
Cons
None
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4.0
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Hardest Position In the Company
DEALER ACCOUNT MANAGER / INTERNAL SALES REP (Current Employee) –  Los Angeles, CASeptember 12, 2018
The sales guidelines within Westlake Financial are extremely difficult to reach and there is a lot of favoritism between managers and "favorite" sales people and not enough attention to those who need more help
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4.0
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Quality Assurance Specialist
QUALITY ASSURANCE SPECIALIST (Former Employee) –  Los Angeles, CASeptember 7, 2018
Great co-workers and supportive managers. Repetitive work. Relatively low pay. Medical and dental benefits has a lot to improve. Good PTO days. Lots of employee engagement activities.
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5.0
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fun work to place
Customer Service Representative (Current Employee) –  Los Angeles, CASeptember 4, 2018
everyday you learn something new.great people to work with happy environment games competition prizes and family oriented. if you are a hard working person you will get pay for your job.
Pros
none
Cons
none
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4.0
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Productive workplace on a daily basis.
Impound Specialist / Remarketing (Current Employee) –  Los Angeles, CAAugust 22, 2018
Working at Westlake has brought out the best in me. I have been able to prove and show my exemplary skills as a hardworking character. It made me break out of my shell as i used to be very shy and hard to talk with. I now can talk to many different types of people, facilities, customers, etc.
Pros
Hour lunches, networking
Cons
Hard getting raises
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2.0
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Ok
CSR - Customer Service Representative (Former Employee) –  Agoura Hills, CAAugust 21, 2018
Barely any training., your basically thrown to the wolves and expected to learn in your own. Just a short term job. Very stressful environment and atmosphere to work in.
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4.0
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productive
Account Manager (Former Employee) –  Los Angeles, CAAugust 10, 2018
the company is a great place to start learning the finance job world good training program and great teachers you can grow fast in company if your ambitious and loyal the management is nice and the workers get along
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2.0
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Perfect Place to gain experience
Dealer Compliance Specialist/Jr Analyst (Current Employee) –  Los Angeles, CAAugust 6, 2018
Westlake is the perfect place to gain your experience. The company opens the doors for you to be able to use what you've learned at bigger companies and be successful while you apply what you've learned here. Definitely requires a lot of training to its management team. Just like not every employee is the same, the same can be said about management. Some excel while others falter. Overall a decent experience but definitely not worth your career to be spent here.
Pros
Culture with peers is unlike any other
Cons
Management needs to improve vastly.
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3.0
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Management was the worst
Customer Service Agent (Former Employee) –  Agoura Hills, CAJuly 29, 2018
Awful morale in the Agoura office. Management is nice but overbearing and micromanaging and speaks down to you like you are in kindergarden. The hours constantly change and there is no concern for employees well being,
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4.0
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Excellent
Asset Recovery General Manager (Former Employee) –  Los Angeles, CAJuly 11, 2018
Great place to develop your career. Very high paced , slackers don't make it here. Long hours but well compensated. Company definitely knows their direction they want to go. Very well led by Senior and Executive Management during my tenure.
Pros
Great Xmas Party
Cons
Long hours
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Overall rating

3.3
Based on 133 reviews
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3.3Work/Life Balance
3.3Compensation/Benefits
3.0Job Security/Advancement
2.9Management
3.2Culture

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