Sales Associate (Current Employee) – Leesburg, VA – September 12, 2017
Very friendly, relaxed pace type of job until it does get busy and you kind of run around, see if customers are okay but yet again not try to be so annoying with them. During the weekdays it is chill and pretty slow at times.
Low traffic location. Not enough customers to keep busy.
Sales, National up-scale woman's apparel retailer (Current Employee) – St. Louis Park, MN – November 12, 2018
Their hourly rate is low, saying that bonus money compensates. However, their bonus system (including their ability to take back money if there's a return) is not very lucrative. Management should be trained more professionally to ensure everyone is on the same page for store management. On the flip side, it's a fun job to help women find clothes they look and feel good wearing. I met many good women in this role.
The pay was decent. Most of the staff got along and respected each other. The clothes in my opinion are of good quality for their prices. Honestly my only problem with the company was the manager of the store I worked for.She wasn't the best boss.
Assistant Manager (Current Employee) – Pooler, GA – October 22, 2018
A great environment to work in. Management is very supportive and understanding. No where near the best pay/benefits wise but the atmosphere and management style is amazing and makes it a great place to work.
White House Black Market developed many of my strengths
Market Manager Northern California (Former Employee) – California – October 19, 2018
I started as a Store Manager, and was promoted to a Market Manager. For the first 6 years, I was very happy, and felt valued and was a top producer. There were some executive changes that brought about some negative results. I hope that some of these problems were resolved. I felt the atmosphere became very negative-and that Store Managers were put under too much stress.
Support Staff (Current Employee) – Houston, TX 77024 – October 10, 2018
Managers and other associates are great to work with. Discounts are pretty cool too! Love the fact that when I get off work I still have a good amount of the day to enjoy and overall its a nice atmosphere.
Loved dressing women in their clothes and our discounts.
Store Manager (Former Employee) – Amarillo, TX – October 4, 2018
White House Black Market is a great company to work for. Where else can you play dress up with beautiful clothing. You receive great discounts at the sister companies also and can earn great bonuses. We got excited every time a new line came out. It was like Christmas! Our number one priority was Excellent Customer Service.
Discounts on clothing and with the sister stores.
No flexibility when there was an event going on you had to be there, regardless of the family event you might have that day.
Anonymous (Former Employee) – Anonymous – October 4, 2018
Very unrewarding , last minute schedule changes, unfair management. Hostile work environment . Poor pay. No or expensive benefits. No ten minute breaks, impossible to eat in 30 minutes. Managers constantly criticize employees.
Sales Associate/Customer Service (Former Employee) – Chicago, IL – September 25, 2018
Only good as a part-time side job or if you are a student in need of some extra pocket money Pros: flexible hours, easy to get days off when needed, most managers and coworkers are nice, employee discount Cons: very low paid job, no career path
Sales Lead / Key Holder (Current Employee) – Savannah, GA – September 23, 2018
Poor management. Low wage and no commission. Not enough extra pay to be a key holder. The store manager and assistants talk about the employees in poor taste. There is no constructive criticism. If you are bored and standing around when no customers.. they will get upset if you clean or find something to do. Managers get competitive with sales.. they will move other associates to stores to make bonus, while others are held back. This company and brand also over sexualize women and you can earn “points” and kudos for wearing & carrying around lipstick and applying it to your lips frequently. If you aren’t heavy into your face, makeup and being a fake...this place is not for you.
Visual Merchandiser/Sales Associate/ Cashier (Former Employee) – Garden City, NY – September 19, 2018
I have learned how to display store settings according to floor set. To help each and every customer that best fit their needs and ensure they are satisfied with excellent customer service. Working well as team and learning more about the brand.
Sales Lead Manager (Former Employee) – Pooler, GA – September 18, 2018
A typical day in retail in the boutique would begin with a pace in meeting. Talked with co-workers about sales and traffic thus far and goals to meet. Management always checking with associates and checking where improvement may be needed, trying new sales tactics or approaches. I learned a lot about communication, not just how to approach a customer but how to make them feel welcomed and comfortable shopping; asking all the right questions to cater to their needs. The hardest part of the job for me was balancing my home life and picking up hours and covering call outs as a keyholder with my home life schedule, but the most enjoyable part would have to have been the relaxed personal feel we gave. Unlike other retail I had worked, this job was about selling and making numbers but more so about making sure your customer left happy and returned to you knowing you would take care of anything they needed again and again.
Positive interactions, enhancing social skills, good management.
Supervisor (Former Employee) – Roseville, CA – September 7, 2018
typical day would be training new employees and teaching them how to handle customers. employees had great work ethics and were super positive. the most enjoyable part for me was someone who was really interested in what they wanted to do, we have limited customers but the ones we do have are loyal so understanding them what they like, them trying new things, helping them step out of there comfort zone and actually loving what we have provided them is amazing, they gain this new confidence which gives us more confidence.
Sales Lead/Keyholder (Former Employee) – Columbia, MO – September 5, 2018
I worked as a Sales Lead in-store. While I really loved my immediate in-store Manager, there were a lot of problems with the District manager in regards to communication. There is a severe disconnect between the store and upper-level management.
Assistant Manager (Former Employee) – CA – September 5, 2018
Brick and mortar retail stores are dying under e-commerce and online returns go against the stores daily numbers, under high pressure from corporate. It's like failing every day and theres little to be done about it.