Hospitality is an industry that calls for an ability to think on your toes, balancing multiple elements at once. A normal day consist of checking guest in and out with different needs and backgrounds. Depending upon the events that are scheduled in house, it maybe necessary to collect additional information, like tax forms or credit card authorizations. Once guest are checked in, satisfaction needs to be maintained.
Customer satisfaction is more than just smiles and head nods. There is a need for attention to detail, problem solving, and remaining consistent. As front desk agent communication and team work are essential.
If there are problems that are out of the control of the front desk agent, the managers are set in place to provide mediation and solutions that promote healthy business practices.
The most memorable part of hospitality involves the guest themselves. On any given day the front desk agent comes in contact with hundreds of people. This opens up so many different opportunities to make an impression on the guest as well as for them to make one on you.
Promotional Events, Hotel Location, Memorable experiences
Scheduling/Hours, Standing on feet for hours at a time, Difficult guest