White Lodging Employee Reviews for Front Desk Agent

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5.0
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Excellent place to work
Front Desk Agent (Current Employee) –  Erie, PAOctober 13, 2017
Excellent place to work. Great environment to work. Excellent management. Flexible work schedule. Works well if you want to do an intership with the company
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4.0
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Great company with plenty of opportunity
Front Desk Lead (Current Employee) –  Indianapolis, INMay 18, 2017
There are many opportunities to move up in this company. The company provides resources to make to sure you are getting the correct information and training.
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3.0
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Constant shifting of management very frustrating
Front Desk/Customer Service (Former Employee) –  Hammond, INOctober 21, 2016
The property I worked for had three general managers and two different operations managers in five years. Nothing was ever accomplished because of the high rate of turnover. Upper management has little respect for the hourly workers and upper management's management has little respect for anyone.
Pros
Discount, great benefits
Cons
No breaks, poor management, high turnover
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5.0
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Enjoyable, Team Players, Great amenities, Reliable schedule
Front Desk Associate (Former Employee) –  Fishers, INMarch 16, 2016
A typical day consist of checking reservations, blocking rooms, tending to guest needs, and setting up for the evening social.
this was my first Hotel position. I learned how to use their computer system and how to schedule reservations and room blocking. I also learned to say, "My Pleasure!" instead of "Not a problem." Very important.
Management was very friendly and accommodating. Co-workers all treated each other like family.
I'd say the hardest part of the job was dealing with unruly,
unreasonable guests. I always respectfully handled the situation, but its no fun!!
I really enjoyed meeting people from all over the world and developing relationships with our long term guests.
Pros
discounts on all whitelodging hotels for myself, family and friends
Cons
Bi-Weekly paychecks, I would prefer weekly
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2.0
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Advancements Given Via Favoritism, Not By Experience
Former Front Desk Staff (Former Employee) –  ColoradoJune 2, 2014
When I was first hired, the management at *that* time had some quirks, but they gave a darn about their staff: They bought lunch & dinner for staffers, they worked around everyone's home/life schedules, they would even work some holidays so everyone had a chance to spend at least one or 2 major holidays a year away from the office.

All of a sudden, the managers left 1-2-3, and for several months, those who were left tried to keep chugging along with the help of "Managers Of The Week" from other out-of-town hotels.

Once a new management staff was established (one came from out of town, another person became assistant mgr. after being promoted 3 times in less than 6 months -- although they had the least experience and seniority of at least 5 better-qualified staffers.

Instead of the new management taking the time to understand what the previous management did for their employees and finding out why they liked working there, the GM eliminated all prior incentive programs and anything that was owed or promised to employees was never paid off. No more free meals, except *maybe* a few snacks for mandatory staff meetings.

Those with the most seniority wound up working most, if not all of the holidays, while the managers ant "pet" staffers got to stay home, and there was more attention placed on having everything labeled and organized "The White Lodging Way", (just in case a corporate manager would visit 4 months from now) instead of the immediate needs of the staffers (supplies, change, rooms,...)

Paychecks were often off, and the new management would dictate when
  more... and how they would correct the mistake. Never had that problem under the old guard, because they *cared* for their staff back then.

This disregard to the housekeepers and front desk staff put turnover in high gear, and once the revolving door spun right off of it's axis, management was let go. Too little, too late, White Lodging. If you would only hire management based on performance and not looks, and seriously take the the local staff into consideration first for viable candidates, you wouldn't be wasting so much money on having to find, hire and train new employees every few weeks, which is another reason why at least the front desk staffers should be paid much more than the two bits you currently throw their way!
  less
Pros
Free Stays @ Other WL Properties ("If" and "When" you get reasonable days off at your own property).
Cons
If you're not a "pet" of the management, kiss your chances for decent schedules and promotions good-bye!
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4.0
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Hospitality Front Desk
Front Desk Clerk (Current Employee) –  Austin, TXFebruary 18, 2014
Hospitality is an industry that calls for an ability to think on your toes, balancing multiple elements at once. A normal day consist of checking guest in and out with different needs and backgrounds. Depending upon the events that are scheduled in house, it maybe necessary to collect additional information, like tax forms or credit card authorizations. Once guest are checked in, satisfaction needs to be maintained.

Customer satisfaction is more than just smiles and head nods. There is a need for attention to detail, problem solving, and remaining consistent. As front desk agent communication and team work are essential.

If there are problems that are out of the control of the front desk agent, the managers are set in place to provide mediation and solutions that promote healthy business practices.

The most memorable part of hospitality involves the guest themselves. On any given day the front desk agent comes in contact with hundreds of people. This opens up so many different opportunities to make an impression on the guest as well as for them to make one on you.
Pros
Promotional Events, Hotel Location, Memorable experiences
Cons
Scheduling/Hours, Standing on feet for hours at a time, Difficult guest
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4.0
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Great Place to work!
Guest Services Representative and Front Desk (Current Employee) –  South Bend, INFebruary 7, 2013
Typical work day for me. Arrive to work, get coffee and punch in. Morning part of the day includes breaking out the housekeeping boards, updating productivity and GSS scores. Attend the daily pre shift meeting and sales huddles. A majority of the day is spent taking care of the guests.
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4.0
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Great for entry level work or advancement without degree
Front Desk Lead/Sales Coordinator (Current Employee) –  Tampa, FLJanuary 24, 2013
Within one year of being employed with White Lodging, I was promoted to an hourly sales position with potential to advance to a salary position within 1 - 2 years. I personally wasn't passionate about sales, but the hotel industry would be great for an ambitious person looking to advance quickly to a salary job within 1 - 5 years. Sometimes upper management seems a little too needy without being hands on. Lots of demands with little valuable critique. I've always loved my GM's and coworkers. Great job for people who love people. Hardest part of the job is the guests that stay here. It's a select service hotel that competes with Red Roof Inns and La Quintas, so sometimes the demographic is comprised of seedy characters. Less to do with the company and more to do with the property itself, though.
Pros
way above minimum wage for entry level job, room for growth, many learning opportunities
Cons
grueling customer service, little communication with upper management
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5.0
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Good memories of a great place to work
Front Desk promoted to Administrator (Former Employee) –  Ann Arbor, MIOctober 23, 2012
Flexible, normal benefits, good co-workers, great experience
Pros
the people
Cons
needed dental and eye benefits at the time...
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3.0
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Hospitality industry
Front Desk Lead/ Accounting Assistant (Former Employee) –  Austin, TXSeptember 4, 2012
Decent employee rates
Unpredictable work scedule
Chaotic environment
Standing for 8+ hours at a time
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Overall rating

3.6
Based on 205 reviews
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