Wiley is rightfully proud of its 210 year history and culture of family leadership. Sadly, the intense pressures on the publishing industry in recent years have eroded much of Wiley's unique character. There has been dramatic turnover in senior management and leadership of the business units. The result has been too-frequent and poorly executed reorganizations, which have dampened morale, inhibited staff advancement and creativity, and fostered a 'survival of the self-interested' mentality.
Senior Customer Care Rep (Current Employee) – Indianapolis, IN – April 9, 2018
My typical day at work consists of so many different things. Wiley has tons of not only books but, products. We have online management systems, employer online assessments, employee online assessments, book companion sites. Here in customer service we also manage convention orders. The culture here is life/work balance. We only work 35 hour weeks and we start off with 4 weeks PTO. The hardest part of the job is multi tasking because it consist of not one or two projects at a time but possibly 3-5 tasks at a time. This is also the most enjoyable because it allows for the day to go by faster and it challenges you!
Fortunately my team is great and my manager were exceptional but the direction and higher management of the company is horrible. The systems and processes do nothing but get in their own way. More often than not, I spent my time putting out fires and trying to figure out workarounds than doing my job. They have been spinning their wheels for years and don't seem to be able to get to the digital place they're reaching for.
Excellent work experience - professional culture; supportive, helpful and interactive as needed, welcoming co-workers; flexible (if needed)consistent opportunity to work independently for task completion, enjoyable place to come for work, literally and personally, every day;
Professional culture, formal though casual dress code, corporate, access to material to facillitate task completion, professional lunchroom with beautiful view of New York City/Hudson River, pleasant commute
There have been many changes at Wiley over the past 10 years. Some good and some bad. The good have been their desire to continue to grow and try new things as a company. The bad, is losing that family-owned feel which made Wiley so special.
Interesting mix of a relaxed workplace culture and terrible leadership. The leadership team is constantly playing musical chairs with their positions and the structure of the business, resulting in lay-offs every six months. Positions are 'eliminated,' people are let go, new positions are opened... and that happens in a six month cycle repeatedly.
The upper-management is also pretty well removed from the rest of the company and they don't appear very concerned with anyone that works here.
Lots of PTO and relaxed office environment, between the layoffs
Poor leadership, lack of opportunity for growth, poor managers
Editorial Program Coordinator (Former Employee) – Hoboken, NJ – January 16, 2018
In the five years I was at Wiley, the management was terrible, though the social culture was incredible. There have been a lot of changes over the years and the overall morale of the office is low. But I have faith that they'll figure it out and get over these hurdles in the next few years and be "the place to be" again.
Very Productive place to work with a balance on fun and amazing peers
Commercial Sales Support, Global Operations (Current Employee) – Hoboken, NJ – January 16, 2018
Wiley is a great place to work for Millennials. management and peers are always eager to give a helping hand. It is one well oiled machine, many departments are involved in projects so accountability is very important.
lost of events planned by the events committee. Beer and wine during events
Editorial Assistant (Current Employee) – Medford, MA – January 15, 2018
Wiley is an amazing place to work when you are just starting out. The office is well-lit and full of remarkable people. However, the job itself can be incredible stressful. Some of the higher-ups don't seem to communicate well, so it's easy to get conflicting messages when working on projects. The role also seems to be shifting more towards sales, which I do not believe is appropriate for some of our societies or libraries. The pay is also substandard and raises and promotions are limited. Editorial assistants rarely stay for too long, but it is a great way to get office training and figure out how to stay afloat in a demanding role.
Direct Marketing Assistant (Former Employee) – San Francisco, CA – December 22, 2017
This was a great job I would like to do again, the trouble is finding out where! I was a direct marketing assistant where I coded email blasts for the company's marketing division. My only complaint is that the budget would not allow me to work full time. Otherwise, I would still be at Wiley Publishing.
Intern (Former Employee) – Hoboken – December 2, 2017
Refurnished modern working space, nice people around. Good to work, free coffee and milk, you can have lunch at second floor. The company is facing with challenge of the transformation, need a lot of work to do.