Associate Director, ERP Data Conversion (Current Employee) – Hoboken, NJ – August 30, 2018
Wiley is changing rapidly and it is no longer the stable company that it used to be. There are too many changes or additions at the top of people coming from other industries that might not necessarily fit ...
Project editor (Former Employee) – Indianapolis, IN – August 31, 2018
I arrived with a long background in writing, editing, and research. So it was a perfect fit. I had had experience as an author working with publishers in New York, very good preparation for collaborating with authors engaged by Wiley. A very rewarding hitch. I left to pursue a publishing project on my own.
-A typical day consists of getting work done at my desk to here and there collaborating with colleagues in meeting rooms or lounge areas. -I learned a great deal about publishing. -Some of the best management I've had from a direct manager. However, sometimes may be hard to get in touch and through to the higher up managers. -Workplace culture is phenomenal. Everyone will look to help you and the work/life balance is great too. I would consider it "lax", just get the job done. -The hardest part of the job is continually trying to learn about the industry, sometimes on your own. -The most enjoyable part of the job is traveling and getting to meet your customer and colleagues that you work with.
Long time employee at Wiley (Current Employee) – Hoboken, NJ – July 29, 2018
Wiley is pushing to be a leading publisher in technology and innovation. However, their staff is struggling by a lack of exposure and training on new material. It is clear that work-life balance is valued and they do offer generous PTO plans, based on grade level and years of experience. Over the years how much time off is available and to whom it is available, has become more challenging to locate. This raises transparency concerns by employees.
Incentive plans and number of required hours have shifted over the course of individuals' contracts without prior approval or forced consent. The constant restructuring has led to a lack of commitment from the highest levels of management. Those who are willing to push themselves, show up on time, or dedicate longer hours or produce a greater amount of completed work, are often not rewarded beyond a momentary bonus with small incentive. The lack of advancement in a company oversaturated with under qualified managers or mangers lacking in commitment, stagnates growth for others.
Direct Marketing Assistant (Former Employee) – San Francisco, CA – June 29, 2018
I was a temporary direct marketing assistant for this publisher and really liked the job. I've always wanted to work in publishing in some capacity and it was interesting to see what books received the largest marketing budget.
Everything that's great about working for a publisher.
Associate Director, Customer Data Governance (Former Employee) – Hoboken, NJ – May 22, 2018
Wiley culture is very strange and difficult to navigate. Working long hours and demonstrating progress with key metrics is still not enough to allow a person to be respected and valued. The organization is not willing to change and evolve.
40 hour work week, lack of opportunities to move forward
Wiley is rightfully proud of its 210 year history and culture of family leadership. Sadly, the intense pressures on the publishing industry in recent years have eroded much of Wiley's unique character. There has been dramatic turnover in senior management and leadership of the business units. The result has been too-frequent and poorly executed reorganizations, which have dampened morale, inhibited staff advancement and creativity, and fostered a 'survival of the self-interested' mentality.
Senior Customer Care Rep (Current Employee) – Indianapolis, IN – April 9, 2018
My typical day at work consists of so many different things. Wiley has tons of not only books but, products. We have online management systems, employer online assessments, employee online assessments, book companion sites. Here in customer service we also manage convention orders. The culture here is life/work balance. We only work 35 hour weeks and we start off with 4 weeks PTO. The hardest part of the job is multi tasking because it consist of not one or two projects at a time but possibly 3-5 tasks at a time. This is also the most enjoyable because it allows for the day to go by faster and it challenges you!
Fortunately my team is great and my manager were exceptional but the direction and higher management of the company is horrible. The systems and processes do nothing but get in their own way. More often than not, I spent my time putting out fires and trying to figure out workarounds than doing my job. They have been spinning their wheels for years and don't seem to be able to get to the digital place they're reaching for.
Excellent work experience - professional culture; supportive, helpful and interactive as needed, welcoming co-workers; flexible (if needed)consistent opportunity to work independently for task completion, enjoyable place to come for work, literally and personally, every day;
Professional culture, formal though casual dress code, corporate, access to material to facillitate task completion, professional lunchroom with beautiful view of New York City/Hudson River, pleasant commute