Windhaven Insurance Employee Reviews

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4.0
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Nice environment
CUSTOMER SERVICE / TEXAS POLICY SERVICES (Current Employee) –  Richardson, TXDecember 4, 2018
Nice environment, pleasant management group. Pricing for Benefits too high. Financially was hard to accept choices. Would need to shop around for alternate coverage.
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5.0
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Great place
PARALEGAL-LEGAL SUPPORT - LEGAL CLERK (Former Employee) –  Miami, FLOctober 16, 2018
I will recommended ............. Excellent place to work for. ......... ................................................ Great benefits and work admkathohere ... a little stressful but manageable
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1.0
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Run as fast as you can especially if you are not a Spanish male
Service Advisor/Estimator - Automobiles (Former Employee) –  Orlando, FLSeptember 27, 2018
This company was sexually harassing me and they tell you you have a very light workload until you get there and you realize they drop 1 million claims in your lap and wonder why it’s not done yesterday. Horrible run as fast as you can!
Pros
none
Cons
They lie to you about the workload pay you pennies on the dollar for what other companies pay you
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1.0
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Run the opposite way
Claims Adjuster (Former Employee) –  Dallas, TXAugust 26, 2018
If you are looking for a company that values employees and makes room for advancement, look the other way. Management seems to have no idea what they're doing and there is no real direction. They focus all of their attention on metrics and it seems that the metrics came from pulling numbers out of a hat. Also, they seem to only focus on negativity and never spotlight the positive. All of the management and adjuster level staff are dropping like flies.
Pros
A paycheck
Cons
Almost everything else
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1.0
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Worst place to work
Adjuster (Current Employee) –  Tampa, FLAugust 26, 2018
company is divided into cliques, supervisors are so unprofessional. Favortisum should be one of their core values along with cheap that's already there. If you are thinking about applying to this company don't. You will regret it. No type of training, metrics are insanely impossible.
Pros
None
Cons
Favortisum, No chance to grow in the company, a clerk will get your job if it meant them paying less than someone who's qualified
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1.0
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Cheat is one of their core values and they stand by it 100%
Claims Adjuster (Former Employee) –  Doral, FLAugust 25, 2018
Do not think of this location as long term career. Super hostile environment, too many people trying to be head boss. Favoritism is an issue there. Not to mention the Texas office vs Miami office is a major issue. Instead of being one company they turn on each other. They hired a lot of adjusters in Texas that are clearly unqualified for the job and make so many mistakes. I see this company going bankrupt soon or getting a major law suit. Stay AWAY!!
Pros
1 hour lunch break
Cons
Favortisum !
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1.0
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Chaotic and disorganized
Legal Assistant (Former Employee) –  TampaAugust 12, 2018
The left hand doesn't know what the right is doing. The Tampa office environment is loud, chaotic, disorganized, and unprofessional. The Legal Assistant job description and actual duties are not the same. The position should be advertised as Full Time Scheduler because that's exactly what it is. It's not a fulfilling position for one who enjoys legal assistant/paralegal work; it's work scored on production metrics with points for each scheduled hearing, deposition, et al. The daily huddle meetings are a waste of time and don't necessarily promote teamwork. Then there's the turnover but it's not just how many are leaving, it's who they are. Several managers and litigation adjusters recently left within a two week period. One wonders what spurred a mass departure.
Pros
Decent pay, relaxed dress code.
Cons
Daily huddles are a waste of time, the metrics performance calculations are pointless, job duties are woefully misrepresented, and the Tampa location is a large, open office with no quiet space whatsoever.
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1.0
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Worst company
Customer Service Representative (Former Employee) –  Tampa, FLAugust 2, 2018
I have never in my life worked for such a horrible company! The CSRs aren't even licensed! The call center supervisor doesn't know anything, the employees all look like ex-cons, and the software is out dated. It goes down at least twice a day with no explanation, there are random changes that no one can explain, and it's slow! Only 2 supervisors(team leads) know their job and actually want to help. They don't care about the customer. All they care about is call stats. People quit every day. And they don't give notice, they just up and leave. I don't know how they're still in business.
Pros
A paycheck
Cons
Everything!
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3.0
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Treats their customers poorly; poor training when implementing new business...
Customer Service Representative (Former Employee) –  Tampa, FLJuly 25, 2018
Could be a decent place to work if you can ignore how they teach you to treat their insured customers and don't have any questions about how something works.
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1.0
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A job
PIP Adjuster (Former Employee) –  Tampa, FLJuly 11, 2018
Company needs to really train the management team to be on the manager side ant not too personal. The work flows needs to be enhanced and updated asap!
Cons
Managers
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3.0
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Nice
Customer Service Representative (Former Employee) –  Tampa, FLJuly 2, 2018
It was a short term contract, however, I enjoyed my time with them. I answered phone calls and transferred the calls as needed. Most of the calls where in reference to the information given to them by their agent.
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2.0
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Nobody knows wtf is going on...
Policy Service Representative (Current Employee) –  Tampa, FLMay 26, 2018
There is always a problem with the system it goes down ATLEAST 5+ times a day. You never get a clear/accurate answer on anything, leads just tell you and customers/agents anything to get them off the phone and management shows favoritism. They “discipline” who they want to instead of the entire call center as a whole. After 4 days of incompetent training they throw you on the phone and expect you to know everything and they barely taught you or know anything themselves. This company = blind leading the blind.
Pros
Decent pay
Cons
Short breaks, system crashes, lousy management
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2.0
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Like a sweatshop for claims
Claim Specialist II (Current Employee) –  Dallas, TXApril 19, 2018
There is not enough hours in the day to do all they require, and do not provide the employees the proper tools to carry out job functions. No real training, just come in and "fake it til you make it"
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2.0
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Most stress I ever encountered in a years time
Claims Adjuster (Former Employee) –  TexasMarch 7, 2018
The Texas team is very understaffed for the volume. They hire a bunch if trainee but lack the time and proper training for a person who has NO knowledge of claims handling. Some of the metrics are unreal. Best believe you will be your own personal secretary with not much time to investigates claim thoroughly.
Pros
You will gain the experience you need if you plan to stay in that Industry.
Cons
Performance metrics, micro management And the FNOL team is out of the Philippines!
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1.0
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Train wreck trying to leave like everyone else
Claim Representative (Current Employee) –  FloridaFebruary 21, 2018
Train wreck under investigation from Insurance dept multiple bad faith claims practices.No structure in place to handle problem matic claims. Told to deny claims and push to file claim with their current carrier.
Pros
None
Cons
Work environment
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1.0
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Hostile and unprofessional work environment
Independent Claims Adjuster (Former Employee) –  Richardson, TXFebruary 21, 2018
No training on how to use their system. No work flow now team feeling. Unprofessional management and lack of office etiquette. No real feedback from supervisors.
Pros
Free coffee
Cons
Poor management
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2.0
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lack of managment
CSR - Customer Service Representative (Former Employee) –  Tampa, FLFebruary 13, 2018
Managment is very poor. No one has any idea what is going on with the system. Favortism is huge which is unfair to the hard working employees. Lack of training
Pros
They
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3.0
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Great co-workers, unorganized system
Legal department (Current Employee) –  Doral, FLJanuary 31, 2018
This company has so much potential to be a Fortune 500 company. It’s downfall will be not listening to employee suggestions. Not a team environment. It’s a blame game. Solutions for issues that occur in day to day activity are far and few between. If we ask management a question, it is answered with another question. Rules change everyday. We work like a factory. We produce quantity vs. quality and then waste time working towards fixing careless mistakes that could have been avoided if we weren’t rushing to close out a task to meet our metrics. More time should be invested in training. There should be an employee manual for each department. The pay is not bad and the co-workers and work environment is why people stay.
Pros
Work environment
Cons
Management
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5.0
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Great place
Customer service representative (Former Employee) –  Tampa, FLNovember 17, 2017
answering inbound calls, rapport, helping customers pay their bill. hardest part the new system changes. Enjoyed working for the company. Great people.
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3.0
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no advancement opportunities
Support Staff (Current Employee) –  tampa, flOctober 18, 2017
no advancement opportunities

pay could be better

management is not fair

moving departments out of tampa making it hard to advance
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Overall rating

2.6
Based on 46 reviews
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2.7Work/Life Balance
2.6Compensation/Benefits
2.4Job Security/Advancement
2.3Management
2.8Culture

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