Run as fast as you can especially if you are not a Spanish male
Service Advisor/Estimator - Automobiles (Former Employee) – Orlando, FL – September 27, 2018
This company was sexually harassing me and they tell you you have a very light workload until you get there and you realize they drop 1 million claims in your lap and wonder why it’s not done yesterday. Horrible run as fast as you can!
They lie to you about the workload pay you pennies on the dollar for what other companies pay you
If you are looking for a company that values employees and makes room for advancement, look the other way. Management seems to have no idea what they're doing and there is no real direction. They focus all of their attention on metrics and it seems that the metrics came from pulling numbers out of a hat. Also, they seem to only focus on negativity and never spotlight the positive. All of the management and adjuster level staff are dropping like flies.
Adjuster (Current Employee) – Tampa, FL – August 26, 2018
company is divided into cliques, supervisors are so unprofessional. Favortisum should be one of their core values along with cheap that's already there. If you are thinking about applying to this company don't. You will regret it. No type of training, metrics are insanely impossible.
Favortisum, No chance to grow in the company, a clerk will get your job if it meant them paying less than someone who's qualified
Do not think of this location as long term career. Super hostile environment, too many people trying to be head boss. Favoritism is an issue there. Not to mention the Texas office vs Miami office is a major issue. Instead of being one company they turn on each other. They hired a lot of adjusters in Texas that are clearly unqualified for the job and make so many mistakes. I see this company going bankrupt soon or getting a major law suit. Stay AWAY!!
Legal Assistant (Former Employee) – Tampa – August 12, 2018
The left hand doesn't know what the right is doing. The Tampa office environment is loud, chaotic, disorganized, and unprofessional. The Legal Assistant job description and actual duties are not the same. The position should be advertised as Full Time Scheduler because that's exactly what it is. It's not a fulfilling position for one who enjoys legal assistant/paralegal work; it's work scored on production metrics with points for each scheduled hearing, deposition, et al. The daily huddle meetings are a waste of time and don't necessarily promote teamwork. Then there's the turnover but it's not just how many are leaving, it's who they are. Several managers and litigation adjusters recently left within a two week period. One wonders what spurred a mass departure.
Decent pay, relaxed dress code.
Daily huddles are a waste of time, the metrics performance calculations are pointless, job duties are woefully misrepresented, and the Tampa location is a large, open office with no quiet space whatsoever.
Customer Service Representative (Former Employee) – Tampa, FL – August 2, 2018
I have never in my life worked for such a horrible company! The CSRs aren't even licensed! The call center supervisor doesn't know anything, the employees all look like ex-cons, and the software is out dated. It goes down at least twice a day with no explanation, there are random changes that no one can explain, and it's slow! Only 2 supervisors(team leads) know their job and actually want to help. They don't care about the customer. All they care about is call stats. People quit every day. And they don't give notice, they just up and leave. I don't know how they're still in business.
Customer Service Representative (Former Employee) – Tampa, FL – July 2, 2018
It was a short term contract, however, I enjoyed my time with them. I answered phone calls and transferred the calls as needed. Most of the calls where in reference to the information given to them by their agent.
Policy Service Representative (Current Employee) – Tampa, FL – May 26, 2018
There is always a problem with the system it goes down ATLEAST 5+ times a day. You never get a clear/accurate answer on anything, leads just tell you and customers/agents anything to get them off the phone and management shows favoritism. They “discipline” who they want to instead of the entire call center as a whole. After 4 days of incompetent training they throw you on the phone and expect you to know everything and they barely taught you or know anything themselves. This company = blind leading the blind.
Claims Adjuster (Former Employee) – Texas – March 7, 2018
The Texas team is very understaffed for the volume. They hire a bunch if trainee but lack the time and proper training for a person who has NO knowledge of claims handling. Some of the metrics are unreal. Best believe you will be your own personal secretary with not much time to investigates claim thoroughly.
You will gain the experience you need if you plan to stay in that Industry.
Performance metrics, micro management And the FNOL team is out of the Philippines!
Claim Representative (Current Employee) – Florida – February 21, 2018
Train wreck under investigation from Insurance dept multiple bad faith claims practices.No structure in place to handle problem matic claims. Told to deny claims and push to file claim with their current carrier.
Legal department (Current Employee) – Doral, FL – January 31, 2018
This company has so much potential to be a Fortune 500 company. It’s downfall will be not listening to employee suggestions. Not a team environment. It’s a blame game. Solutions for issues that occur in day to day activity are far and few between. If we ask management a question, it is answered with another question. Rules change everyday. We work like a factory. We produce quantity vs. quality and then waste time working towards fixing careless mistakes that could have been avoided if we weren’t rushing to close out a task to meet our metrics. More time should be invested in training. There should be an employee manual for each department. The pay is not bad and the co-workers and work environment is why people stay.
Claims adjuster (Former Employee) – Texas – September 25, 2017
You have to make sure you are logged into the q or call center over 60% of the day or you will be written up. They do not tell you this in an interview. You cannot possibly handle your own claims correctly and answer back to back phone calls that include all types of issues including underwriting, complaints, other adjusters never returning calls, etc...these type of calls take up a lot of time and can exceed over 50-75 calls per day or even more. Competition between employees is encouraged for who gets the most closures during the day which is wrong on so many levels. Employees should never be pitted against each other in competitions such as this. Profits and turnaround are of the utmost importance and employees low moral and turnover are shrugged over and pushed under the rug. You better be able to handle a call center environment, your own diary and new claims, payments, etc... in an 8 hour work day or stay late and not get paid for it. Good luck.
Very high stress, call center environment. No job gratification.
Family Oriented Management cares about making Departments better - Everyone Better. Patience, Need Customer Service Experience to handle escalated calls. Fun Events, Free Lunch Every First Wednesday of the Month.