Was a great company until they made changes
Tier II Broadband Specialist (Former Employee) – Twinsburg, OH – January 13, 2019
The company was a very positive place to work until they rolled out a new program that was supposed to bring all departments in one system. The system was so bad, we were able to do our jobs with the old system in read only mode. Our time spent trying to help customers went up 400%. Being one of a total of 40 top level reps, our first line techs, who did very little trouble shooting were dumping calls on us because the system was even more of a disaster than ours. We had more access, but we used every program we could , besides the new rollout and we were able to almost do our jobs. Techs in the field received the same program and it could take over an hour, easily, to get basic internet in a new customers home.
Comfortable work space
Management was little or no help with this untested system