Dishonest leads, stressful environment, but there ARE good people here
Call Center Representative (Former Employee) – Chicago, IL – November 8, 2018
I am someone who enjoys call center work. I like helping people. But this is glorified telemarketing. You think that you are going to be making a difference, especially in programs for jobs or college, but the schools are for profit and many of the job prospects signed up on accident/are cold calling handoffs with robots. My manager was not helpful but my trainers were amazing.
The people you have to speak with are rude and terrible not just cursing, but threats, intimidation, and even creeps who m*sturbate until the robot caller hands them to you on the dialer. I felt very uncomfortable working here even if I was meeting the quotas most of the time. The quotas all seem like 'luck' because if the call drops or you're never connected, it still goes against your quota.
Paid training, work-from-home, promotion from within, health plan
Stressful, terrible prospects, low pay, unsafe work environment