Onsite Program Delivery and Client engagement
Program Manager (Current Employee) – Mountain View, CA – December 23, 2018
Manage programs majorly in Oracle and boundary systems across multiple clients large and complex organizations
Drive multiple projects through all stages of the project lifecycle, including scope, schedule, risks, issues and budget, using or establishing the methodology – e.g., SDLC, Agile or Waterfall.
Led AMS engagements with smooth transitioning from existing vendors through phases like Knowledge capture, Shadow and Primary support and Steady state wit demonstrated continuous improvements in Incident reductions and automation.
Liaison between business and technology functions, including working closely with key stakeholders and senior management
Develop and prioritize project requirements, project deliverables and artifacts with teams spread across Onsite and Offshore.
Facilitate training, project communication and overall change management
Communicate with senior and executive leadership on program and project status and performance
Have received top CSAT ratings for the projects from clients for the delivery engagements handled.