Wireless Sales Expert (Current Employee) – Leesburg, VA – May 3, 2017
Lots of turnover and not much in the way of advancing (either you're a regular salesperson or some sort of manager,) however it provided flexible hours and good sales experience, which made it a good place to work while in college.
Wireless Sales Expert (Current Employee) – Salt Lake City, UT – November 29, 2018
When ever we have a problem with a customer no one wants to help. At the beginning of every month we have to set unrealistic goals and management is always pressuring to work more and to sale people things they don't need. They want you to be a sleazy phone salesmen but they don't wanna say it. I am not able to get benefits because I don't work full-time every week and they won't get us help at our kiosk because we are able to handle it on our own, but I am so tired of this routine of school, work, school, work, school every day for six days straight!
Wireless Sales Consultant (Former Employee) – Mount Laurel, NJ – August 27, 2018
Working for wireless advocates is very tiring and stressful. When mistakes are made- which is very common working here management does not provide you with all the help you need. It's ridiculous.. There is also very little opportunity for advancement. Employees are leaving left and right because it's a terrible place to work.
Basically all the trouble you are going to go though working here is not worth it for such little pay. ( $9.50)
Benefits ~Major holidays off ~Discount on phone bill ~Costco food samples
discount on phone bill and costco food samples
lack of help, rude costco employees, and no benefits for part time
District Sales Manager (Current Employee) – Chicago, IL – September 4, 2018
The company is making a change in the right direction, looking at the changes and the overall direction and lay out of the company. Wireless Advocates is making strides to become a top employer. This will take time and effort, however the direction is clear and it will yield a strong prosperous company.
Flexibility, Culture Change, and attempting to raise the bar
Need to allow a task to develop and take shape before making changes and too reactionary.
Company does not have your back Pay is great as an entry level position Safe physical environment Sales focused and competitive Often difficult to be made full time to receive benefits Sometimes threatened when not meeting goals
Discounted cell phone plans
Reluctant to give full time. Management is often unwilling to provide assistance
Nice place But On the job Training was not Consistent
Wireless Sales Associate (Current Employee) – Kailua, HI – August 12, 2018
Typical Work day- open email set everything up; do inventory 3xs a day and catch up on any online training. I like to be knowledgeable about products so study all carriers and brands. My location doesnt have a manager so training was rough. I really didnt feel confident being left alone after the first week. I still have so many questions. I think there is a huge issue when you only have 2 workers who are both brand new and have very little knowledge about the system. I would recommend a training standard. I have personally made documents that help explain the system way more than documents provided by the company to help newer employees. Maybe online training that would help with a "dummy" sale/return/port-in numbers. More information on carriers plans for example t-mobiles carrier freedom.
Small Company, work with multiple carriers, commission+hourly, offers benefits
No management, low training standards, old system software
Can be a decent place to work as long as the right pieces are in place
Kiosk Manager (Current Employee) – Indianapolis, IN – August 7, 2018
I just feel it's hard to succeed when leadership from the top isnt held to a higher standard as much as I've done for the company and alot of other people have done some of us was not rewarded for the hard work and efforts. I've been with the company for 8 years and have only had maybe 2 raises, and one came from the company and state raising the minimum wage
Youre allowed to work but it really depends on the type of manager you have
Lack of leadership and accountability from the top sometimes, we never got the true support that was needed to make sure we were successful
Wireless Sales Expert (Former Employee) – California – May 29, 2018
I worked for this company for 1 year. I was a top producer the entire time. You literally stand on Costco Cement all day and get asked "where can I find this" about 100 times a day. Pay was changed that hurts great sales people and helps bottom feeders. Managers are an absolute joke. You receive ABSOLUTELY ZERO TRAINING from any management. Zero opportunity for advancement. EXPENSIVE benefits.
Planner/Analyst (Former Employee) – Seattle, WA – July 24, 2018
Corporate headquarters is run by managers with poor people skills. Mistakes are common--when they happen, management does not provide coaching or mentoring--they just throw people under the bus instead of taking responsibility for their lack of direction and follow through. There is also very little opportunity for advancement. Employees are leaving left and right because it's a terrible place to work.
Can't think of any
Poor management, lack of development or opportunity for advancement
Wireless Consultant (Former Employee) – Robins AFB, GA – August 28, 2018
Management was horrible! Hours and pay was also horrible, had to work almost 90 hours to receive $600 in two weeks time! I wouldn’t refer this job to no one! No career advancement or anything! Work 7 Days a week. No one on one training, mostly all is on computer.
Learn more than one phone carrier.
Short breaks, no hours, pay is worthless, management is horrible.
Supply Chain Analyst (Current Employee) – Seattle, WA – June 23, 2018
Good work culture, nice work environment, valuable learning opportunities. The business encourages employees to learn and grow as they gain experience. The company has great core values and the office building provides a great place to work!
Sales Representative (Former Employee) – Lemoore Naval Air Station, CA – October 10, 2018
Management is very poor, lack of communication. It seems like at this particular location traffic is very minimal and current employees are miserable individuals, started the job under false pretenses and full time is about 30 hours or less and is actully based on sales. So fulltime isn’t really fulltime. I wouldn’t recommend this location for experienced sales people. Great first job maybe.
Regional Director (Former Employee) – California – August 4, 2018
Wireless Advocates is a great opportunity for junior sales professionals to develop rudimentary skill sets within the wireless industry. There is a lot of turn over, thus a lot of opportunity for young professionals to advance their career. Unfortunately, the higher you go up the ladder, the worse your experience with the company becomes. I would recommend Wireless Advocates to a young sales professional looking to advance however would not recommend Wireless Advocates to any veteran career professionals for these reasons.
Wireless advocate over worked me open to close some days with no lunch and only got one commission witch was $15. I went over a months not submitting my sales do to the fact that the system wasn’t working and I was blame for it and I reached out to management millions of time and Costco treats wireless advocates employers really bad. Wireless advocate is a joke and should be closed down.
The job itself is very straight-forward, fun, and simple, but the expectation is unreasonable for low-volume stores. We were recently introduced a new "minimum standard" which can quickly lead to termination for low-volume stores. Those above the district manager are expecting too much and giving too little for us. The unnecessary stress being imposed on us makes the job far less enjoyable and is the cause for the terrible turnover.
Management that doesn't consider smaller stores, constant threats of termination
Getting to meet someone new is always great the team members are great and the management is a bit strict but when they want you to succeed in life and in the business any one could be too I have absolutely loved my time working for wireless advocates
Overall wireless advocates was a great place to work. I did not work there long as it was part time, but I enjoyed our manager who was always pleasant and ready to sell! The culture of the company is driven and on a mission. I learned a lot from activating cellphones, transferring data from phone to phone, and learning the interfaces activation systems. Such as, At&t, Sprint, Verizon, and T-mobile.
Dover AFB. Worked as a sales Rep (Former Employee) – Dover, DE – October 2, 2018
CEO was very upset about having no sales, base is not very bust anymore and were in the back where no one knows where we are. Our commission was not at all good. We barely had any clients and management scheduled based on there schedule not on anyone else's.