Stop overworking employees. cut back the hours there's no reason why a bank needs to be open on Sundays. and up the pay. Become more technologically advanced for customers and make the equipment better. Happy employees will bring you good results
Number 1, more training. They need to have a training department, especially for new hires and what is relevant to their job expectations. Promote more within the company. The need to have a roving staff, just for branches that are short staffed, due to someone calling in sick, vacation,etc.
The staff scheduling needs to be fair for all. They need to have a way to close the branch, once the day is over. All the branches in Walmart, have no doors, no gates, etc., this is dangerous, a disaster waiting to happen.