Woodforest is great, but high turnover is an issue
Retail Branch Manager (Former Employee) – Sterling, VA – August 29, 2018
On the whole, there's nothing bad I could say about anything at Woodforest aside from the fact that one person in market management and myself could not get to the same page, but this person won't necessarily apply to a position at all locations, or possibly at a later time. This person was a result of the high turnover at all levels that the company faces.
Overall, Woodforest provided a wonderful nest to grow my knowledge of the industry and the importance of relationship management and community involvement.
The pay, in comparison to other banks is on the very low side as far as I have been informed, but the company culture and camaraderie at most positions (from Retail Bankers up to Branch Managers) in the market I served is wonderful, and a great place to develop professional relationships that will last.
I thoroughly enjoyed my time working with the company, and I miss leading my teammates and collaborating with my colleagues, but better opportunities must be seized as they arrive.
Relationship Development, Career Advancement, Community Involvement
Retail Banker II (Former Employee) – Houston, TX – March 18, 2019
If you can get yourself a good manager, who cares, and works with you. Then you'll have it made. Pay is ok if you are just starting but if you are experienced in banking then you're most likely be underpaid. Benefits are so so.
An okay bank starting job.
Pay, scheduling, management was poorly, no life outside work
The customers are allowed to open bank accounts when they owe other banks many. Many do not understand the overdraft policy and constantly overdraft accounts. They will continue to get angry not understanding the banking process. High sales goals and understaffed. You are on your feet all day and will have to do the managers role. Asked to work 11 hours a day without more than a twenty-minute break. If you take a break or clock out they will not give you the mandatory 40 hours per week. Extremely difficult and disorganized as a company. District leaders are unsympathetic and do not care about the team. There is a lot of corruption within the company and rule-breaking for irate customers.
Retail Banker/Teller (Former Employee) – Huntsville, AL – March 4, 2019
A company that I could NEVER work for again. They work you like crazy, the managers are rude, they don't promote from within, you work almost everyday, the upper management is just as rude lunch? What is that? Breaks? What are those?
Getting paid a day early, gain banking experience to find a better bank
Wages were not competitive, insurance was expensive, manager was difficult to work for
Retail Banker II (Former Employee) – Warren, PA – March 1, 2019
After being banking for 5 years, adjusting to this work environment was difficult. The hours were tough (7 days a week), the insurance was very poor, and at the time I was employed, each of my supervisors were difficult to work under. I wouldn't say unprofessional, but lacked motivation in their positions which in turn made it impossible to have it in ours.
Branch Manager (Former Employee) – Indiana – February 28, 2019
Worked for Woodforest as a branch manager for almost 10 years, the most thankless tiresome job I've ever had in 35 years of banking. Not so much a bank as it's a glorified check cashing location. Extremely long hours sometimes 11hrs a day 7 days a week. Typical work week is 55 hours for branch managers. Branches are consistently understaffed. Highest turnover I've ever encountered and I've been in sales positions my entire career. Retention rates were once posted at an annual sales meeting of 32% for hourly employees, 28% for branch managers, and 25% for regional managers. A woman from HR explained to a room full of managers (105 people) for 1.5 hours how we could, at the operations level, change the corporate global problem of high turnover. All of the points explained were good practices for taking care of your team (days off when requested, listening daily to staff comments, keeping team engaged in promotions, policy changes, training....), but nothing was revealed to explain how "corporate" was addressing the turnover. When this was pointed out it was retorted by stating "You just don't sound like a team player." Question was asked what corporate was doing to improve turnover at "Branch Mgr" level the reply was Branch Mgr's should be self motivated. How does HR/corporate expect to improve turnover when they just spent 160 man hours explaining for 1.5 hours to 105 people good methods when they only expect to keep 28% of that group for the year? No reply!
Advancement is based on political connections within the company via family or long term friends...nepotism.more... You either marry into it or you bring a whole lot of chap stick. The bank did outsource a new CEO which made for an amusing period of watching the rats jump around the ship in Houston. I wish her well in her endeavor to re-make Woodforest into a Bank for all of it's markets not just Texas.
You have to produce. It is a high pressure sales environment, if you don't produce you don't survive. You are forced to ride your staff like mules. Goals are made for you and they are unrealistic. The "bank" makes it's money from fee's, in the outer markets (everything outside for TX) it simply does not lend. No home loans. Few auto loans maybe 1 per year. Credit line is offered on DDA's with high revolving interest. CRA is a nightmare and has been for years. It has a solid profit line that consistently repeats, but it's all based on overdraft/ATM/account opening fees.
Compensation is on the higher side when starting with the bank, after that forget it. Increases are small irregardless of production, incentive is based on goal metrics which when achieved are vastly increased. As a manager just plan on living at the branch, say goodbye to your family and bring a sleeping bag.
Training is an online slideshow. Many of the regional managers receive the same training slideshow and then they are supposed to be able to explain, promote, improve.....every employee outside of corporate is "universal" which looks good on paper. Few employees can achieve a level of competence for all aspects of bank operations, yet it is excepted at near perfection. Having 4500+ employees be competent in all aspects of bank operations is a wonderful aspiration, but grossly unrealistic. Some managers (at lower levels) are promoted simply because they survived and there was an immediate need.
There are good people working for this place. I wish them well and hope they find a way out that is good for them and their families. Unfortunately, this cultural model is throughout the entire bank, no department is immune. I state this with second hand knowledge, but after seeing/hearing enough stories and watching the names change on department rosters it's clearly evident. This is a poisonous place to work.less
Retail Banker II (Current Employee) – Texarkana, TX – February 25, 2019
This is a very busy bank inside Walmart. You would have to move to advance. The customers are great but can hard to work with at times as is in Retail. If you want to learn about the bank come here first you will learn it all.
Retail Banker/Teller (Former Employee) – North Carolina – February 23, 2019
This place is an absolute joke. Unobtainable and unrealistic goals. Forced to basically beg people to open accounts. Management at this location is horrible. Treats customers and staff like dogs. Wouldn’t recommend anybody working or banking here. Very middle school like attitudes. If you don’t kiss butt you won’t be treated fairly. Long hours without breaks. Forced to stand 10 hours a day while management either left early or sat at a desk talking on their phones.
Branch Manager I (Former Employee) – Warren, PA – February 23, 2019
I have worked with this company for 10 yrs 7 months, .it has had its up and downs, especially with employee turnover. Working with customers and helping them everyday with their accts, finding the right products for them i'ts rewarding. Ive learned alot from this company and I plan to take what I learned and use it in my next adventure in life.
Retail Banker II (Former Employee) – Shreveport, LA – February 9, 2019
This was the worst banking job I'd ever experienced over the 14 years I have in this industry. This is an in-store bank and the hours are more geared towards retail store hours. They hire the worst people to work here. If you have traditional banking experience, you don't want to work here.