Former Travel Pro (Former Employee) – Home Based – June 29, 2018
First, I was a top producer during the time I worked there and was promoted from a CCR to a Travel Pro within a year. Just about everyone in my training class stayed in the top ten percent. There is room for advancement if you deserve and work for it. Second, I think it is unfair for the people who are saying you have to pay for the equipment but leave out the part about when you leave the company and return their equipment, you get your money back. It is stated on the website and in the employment paperwork. When I transitioned from the employee side to an Independent Contractor I turned in my computer and received my money back right away. By the way, the money is taken out of your training paychecks. So it is spread out rather than all at once.
Third, before you get on the floor you know what is required of you. They tell you over and over during training the call volume is going to be high (remember the term "WAVE SEASON"), so the people acting as though they were not aware are not being truthful. And if you didn't produce, you're not going to get a better schedule than someone who does. This is a sales job whether you're a CCR or Travel Pro. If you're not producing the numbers, up your sales skills, learn more about your products, and learn how to close.
Benefits, great people to work with, bonuses, overtime
Travel Pro (Current Employee) – Virtial – June 25, 2018
Work your Tail off and even during wave season you will rarely hit high enough sales to bonus past your 12.00 an hour.
You'll pay for the phone and internet plus 500.00 for the computer equipment.
Other agents steal your bookings.
Interior cabin bookings costing 1500-2000 you'll make about 9.50 on.
You'd need to book suites all day, everyday, those pay about 65-90 dollars. But that's rare. If you add travel insurance you better get it on all bookings. If you fall below a 35% take rate you'll lose every single dime you earned. The company will take all of the profits.
Management are all drinking the koolaid. If you figure out a way to beat the system, you'll still work 50-60 hours and make 3k a month.
People who stay are lazy, uneducated, cannot deal with real corporate America, are content with working hard to never get ahead. The training is pathetic and lacks key components you'll stumble around and learn the hard way.
The customers, 90% are cheap, booking the cheapest vacations and complain, lie, need to have calls pulled way too often. You'll get your measly commission docked so they can save their customer.
You are not a travel agent, you're an order taker. No more, no less.
The attrition rate is extremely high.
Just don't, unless you're desperate. I was... Until I had a better opportunity.
Travel Agent (Former Employee) – Macon, GA – June 19, 2018
This job was great in the beginning, but after you have been there for a while, customers begin to cancel their vacations, so you come into work and make alot of money only to have it taken away due to cancellations. The agent should be better protected to be able to stay motivated. The way this works is sometimes hard to stomach when you are a sales driven person.
Remote - Travel Professional Team Lead (Current Employee) – Las Vegas, NV – June 18, 2018
I love this company for so many different reasons. Management actually cares about their employees, they work with their employees to make sure needs are met and schedules are doable. There's a lot of room to grow here.
Compensation did not protect agent salary vs. level of service
Group Account Executive (Former Employee) – Virtual – May 24, 2018
very demanding position. Marketing is excellent as well as support team, but not enough support for group sales agents to achieve aggressive sales goals and still offer group members quality service. After first year compensation drops to minimum wage for group account executive or commissions which ever is higher. unless a large volume of sales is closed out each month expect to receive minimum wage while continuing to service a high volume of sales.
Exciting industry, great team, high volume of quality sales leads
SUPPORT COORDINATOR (Former Employee) – Pompano Beach, FL – May 8, 2018
Great place to work for. The owners are accessible, present, fun and genuinely care about their employees. Most of the employees there have been with the company 15+ years. That should tell you something about the environment.
Very good training is let down by Team leads with too many consultants and a desire to not rock company boat
Cruise Specialist (Former Employee) – Home Based – April 17, 2018
Very good recruitment and training. Let down by on the job Team lead with too many agents. No followup when asked to look into something or to help. Had to rely a lot on the help desk staff who were fantastic. Management rave about company and fellow staff but rather than look into a question, complaint or suggestion there was a definite feel of hierarchy and no follow up. If you are an experienced agent you cant come in and start selling all over the world you must start on Caribbean only. No leeway given for a new consultants previous experience even from another industry.
I felt there was a definite click between team lead and management. Personal information given to one party was passed onto another to answer.
You cannot clock in more than 6 mins before start time yet with lots of new deals daily etc you have to be on the phones immediately or time docked. Didnt know why I kept getting warning emails when I was always ontime. Then if you are working on a booking after your due time to finish you must email with explanation or time docked again. This became very frustrating.
Good potential if you "play the game" You can earn much better commissions on bigger bookings but not in your first 6 months thats for sure.
Home based, good training, reasonable equipment, good IT support
Team Leads have to many new recruits, no followup, learnt from helpdesk not from Team lead. Rotating hours every 4 months based on performance.
Travel Agent-Work from Home (Former Employee) – Plattsburgh, NY – March 29, 2018
Very stressful, confusing and fast paced. Hours available are terrible. Pay is ok but not for the amount of work you put in. The online virtual way of contacting your supervisor, boss etc is annoying. The training is paid but way too much in a very short amount of time.
I also assist agents (Current Employee) – Florida – March 22, 2018
it is a great place to work, everyone is friendly and kind. i worked from home for 7 of the 8 years there. I also enjoyed the atmosphere at the office when I was there. they have an open door policy the bosses were all very nice.
Customer Support Specialist (Current Employee) – Virtual Employee – February 20, 2018
North Americas largest travel supplier. Fast paced fun career, inbound calls to our agents booking vacations that make memories. Supportive company where you do not feel like a number your a valued asset to the company.
Customer Care Travel Agent (Former Employee) – Colorado Springs, CO – January 21, 2018
This company expected you to provide and pay (monthly), for a separate phone line to benefit their company. Expected you to understand why $500.00 was taken out of your paycheck for their computer and telephone headset. Pay is terrible - Stressful - and, not a pleasant environment.
Stressful, along with added pressure on performance - no room for error
Full Service Customer Care Agent (Current Employee) – Home Based – January 8, 2018
The pre-hire conversations were completely different from what I actually experienced working here. There is very little opportunity for advancement, no respect for your time or family/personal obligations, and pay is horrible. Many customer service positions are paying $3-$8 more per hour, with significantly better benefits and schedules. More and more companies are offering the ability to work from home as well, but with more reasonable pay and benefits.