World Travel Holdings
Great People, Great Leadership, Great Learning Experience
35+ private and partner brands (Current Employee) – New York State – November 25, 2018
World Travel Holdings provided me with amazing training and preparation for my position. It is a call center environment though and the non-stop calls can be stressful. You will not make a great deal of money just selling travel, the key is to sell the Travel Insurance.
Fantastic Company
Travel Sales Professional and Part Time (Current Employee) – Virginia Beach, VA – February 7, 2019
This company has been wonderful and the best decision of my life was joining WTH. They are so supportive and driven for success. They have been very flexible in tough times and I would recommend them to anyone!
Pros
Incentives, flexibility, support
Cons
schedules
great job
customer service/travel agent (Current Employee) – Home Based – November 24, 2018
I really enjoy working for World Travel Holdings, we have great leadership and great benefits with this company. Paid vacation , sick , personal, health care, 401k ect..
Pros
working from home.
Cons
Not always going out enough.
Wonderful Company
Travel Agent (Former Employee) – Conway, SC – November 13, 2018
Great work at home job. Excellent benefits, pay and opportunities. Management is always there for you. Even though you work from home you still feel like you are part of a team.
Pros
travel perks
Cons
can be stressful
Great Company
Travel Pro (Former Employee) – VIRTUAL – November 10, 2018
Very fair structure, though I first believed this position would be a customer care job from home. They do have virtual CC reps, but I did not have the information, that I should apply to a different virtual area to apply for a different position. This was for sales. I found, once you have an application for one position, you cannot apply for another position with the company, until you have been with them for 6 months. CC rep. Would be less money, but I would have been happier. I graduated, but cruise sales was just not a good fit for me.
Pros
Great pay and benefits. Great leaders
Cons
Certain areas of info are rushed and lost during trainings. Practicing as homework is forbidden.
WTH only cares about the Big Fish, NOT the little guppies.
Travel Agent (Former Employee) – Newnan, GA – October 25, 2018
Your probably thinking you are going to sell dream vacations, make lots of money, and travel all the time with the great discounts you will receive as a travel agent. Right? WRONG! You are better off being an independent travel agent, make more commission, set your own schedule.
WTH takes a majority of the commission & you do all the work.
You HAVE to sell their travel protection to customers even though its second rate, more expensive than the cruise line's insurance, and they still have to file a claim with their insurance company before they'll pay anything.
YOU have to sell a certain percentage of travel insurance for YOU to get a cut of it but WTH gets paid from your insurance sells no matter how many policies you sell.
The medical coverage for employees is the most expensive insurance I've ever had with insufficient coverage.
If you take time off to actually go to a your doctor's appt. you get fired.
Attendance point system that works against you, no schedule flexibility.
The fact of the matter is, if you have to sale insurance, the Property & Casualty course is only 40 hours. You can be a licensed insurance agent, make more money and actually be able to afford to travel. Everyone has to have auto insurance, not everyone has to take a cruise.
WTH takes a majority of the commission & you do all the work.
You HAVE to sell their travel protection to customers even though its second rate, more expensive than the cruise line's insurance, and they still have to file a claim with their insurance company before they'll pay anything.
YOU have to sell a certain percentage of travel insurance for YOU to get a cut of it but WTH gets paid from your insurance sells no matter how many policies you sell.
The medical coverage for employees is the most expensive insurance I've ever had with insufficient coverage.
If you take time off to actually go to a your doctor's appt. you get fired.
Attendance point system that works against you, no schedule flexibility.
The fact of the matter is, if you have to sale insurance, the Property & Casualty course is only 40 hours. You can be a licensed insurance agent, make more money and actually be able to afford to travel. Everyone has to have auto insurance, not everyone has to take a cruise.
Pros
No commute
Cons
Everything else
Not worth it
Travel professional (Former Employee) – Home – October 3, 2018
No work life balance. No full weekends off. No holidays off. Cut throat sales environment. Software that requires so many work arounds to figure out that your sales will be negatively impacted. Management indifferent to individual needs unless you are of their mindset. Cult like work environment. Misfits who can't make it in the real world, so they work from home, but are still disagreeable and hostile by nature. Every issue that you aren't responsible for results in lost commission. Benefits cost so much you won't be likely to afford to use them, especially insurance. Basically a pyramid scheme where many salespeople at the bottom support a small elite group at the top. Low pay. High turnover rate. Few people there are happy or satisfied, and seem to view customers as the enemy, which they often are because they're so cheap. Not worth it unless you have no other choice. Your home will feel like a prison because you will be constantly monitored for time spent selling on the phone.
Pros
It's a job
Cons
Too many to list
Has been over 10 years since i worked there
Group Reservation Accounting Coordinator (Former Employee) – Woburn, MA – September 17, 2018
It was a pretty good place to work. I left because there was no room for advancement but that was over 10 years ago so things could be different by now.
Pros
A job
Cons
Could be boring
fun
GROUPS COORDINATOR (Former Employee) – altamonte springs, florida – August 24, 2018
it was a nice enviroment. the people were great to work with. management also very nice. working at the call center was a very comfortable setting and training was made easy to comprehend.
A fun place to help passengers plan their vacations
Travel Agent (Current Employee) – Virtual – August 7, 2018
A typical day includes answering incoming calls regarding cruise and land vacations, providing customer service to existing clients and training to keep up with the many promotions that are put out daily.
Pros
Developing relationships with callers for repeat business
Cons
Salary can be inconsistent depending on the season
Good place to work
confidential (Former Employee) – Remote – August 4, 2018
Workd travel holdings is a good place to work. You work from home which is nice. They monitor everything you do though. The pay is not great but good for me.
Pros
Management is fair
Cons
not enough compensation for work done
Typical Call Center
Full Service Customer Care Representative (Former Employee) – Altamonte Springs, FL – July 5, 2018
This is a great business to be in and company to work for. What you will learn there you will take with you wherever you go. Like large corporations, they do a mass hire/mass fire.
Great Company to Work For!
Former Travel Pro (Former Employee) – Home Based – June 29, 2018
First, I was a top producer during the time I worked there and was promoted from a CCR to a Travel Pro within a year. Just about everyone in my training class stayed in the top ten percent. There is room for advancement if you deserve and work for it. Second, I think it is unfair for the people who are saying you have to pay for the equipment but leave out the part about when you leave the company and return their equipment, you get your money back. It is stated on the website and in the employment paperwork. When I transitioned from the employee side to an Independent Contractor I turned in my computer and received my money back right away. By the way, the money is taken out of your training paychecks. So it is spread out rather than all at once.
Third, before you get on the floor you know what is required of you. They tell you over and over during training the call volume is going to be high (remember the term "WAVE SEASON"), so the people acting as though they were not aware are not being truthful. And if you didn't produce, you're not going to get a better schedule than someone who does. This is a sales job whether you're a CCR or Travel Pro. If you're not producing the numbers, up your sales skills, learn more about your products, and learn how to close.
Third, before you get on the floor you know what is required of you. They tell you over and over during training the call volume is going to be high (remember the term "WAVE SEASON"), so the people acting as though they were not aware are not being truthful. And if you didn't produce, you're not going to get a better schedule than someone who does. This is a sales job whether you're a CCR or Travel Pro. If you're not producing the numbers, up your sales skills, learn more about your products, and learn how to close.
Pros
Benefits, great people to work with, bonuses, overtime
Cons
Sometimes the call volume was EXTREMELY high!
Joke
Travel Pro (Current Employee) – Virtial – June 25, 2018
Work your Tail
off and even during wave season you will rarely hit high enough sales to bonus past your 12.00 an hour.
You'll pay for the phone and internet plus 500.00 for the computer equipment.
Other agents steal your bookings.
Interior cabin bookings costing 1500-2000 you'll make about 9.50 on.
You'd need to book suites all day, everyday, those pay about 65-90 dollars. But that's rare.
If you add travel insurance you better get it on all bookings. If you fall below a 35% take rate you'll lose every single dime you earned. The company will take all of the profits.
Management are all drinking the koolaid. If you figure out a way to beat the system, you'll still work 50-60 hours and make 3k a month.
People who stay are lazy, uneducated, cannot deal with real corporate America, are content with working hard to never get ahead. The training is pathetic and lacks key components you'll stumble around and learn the hard way.
The customers, 90% are cheap, booking the cheapest vacations and complain, lie, need to have calls pulled way too often. You'll get your measly commission docked so they can save their customer.
You are not a travel agent, you're an order taker. No more, no less.
The attrition rate is extremely high.
Just don't, unless you're desperate. I was... Until I had a better opportunity.
off and even during wave season you will rarely hit high enough sales to bonus past your 12.00 an hour.
You'll pay for the phone and internet plus 500.00 for the computer equipment.
Other agents steal your bookings.
Interior cabin bookings costing 1500-2000 you'll make about 9.50 on.
You'd need to book suites all day, everyday, those pay about 65-90 dollars. But that's rare.
If you add travel insurance you better get it on all bookings. If you fall below a 35% take rate you'll lose every single dime you earned. The company will take all of the profits.
Management are all drinking the koolaid. If you figure out a way to beat the system, you'll still work 50-60 hours and make 3k a month.
People who stay are lazy, uneducated, cannot deal with real corporate America, are content with working hard to never get ahead. The training is pathetic and lacks key components you'll stumble around and learn the hard way.
The customers, 90% are cheap, booking the cheapest vacations and complain, lie, need to have calls pulled way too often. You'll get your measly commission docked so they can save their customer.
You are not a travel agent, you're an order taker. No more, no less.
The attrition rate is extremely high.
Just don't, unless you're desperate. I was... Until I had a better opportunity.
Pros
None
Cons
Plenty
Very difficult to stay motivated
Travel Agent (Former Employee) – Macon, GA – June 19, 2018
This job was great in the beginning, but after you have been there for a while, customers begin to cancel their vacations, so you come into work and make alot of money only to have it taken away due to cancellations. The agent should be better protected to be able to stay motivated. The way this works is sometimes hard to stomach when you are a sales driven person.
Pros
great support team and team leaders
Cons
sales get taken back, sometimes long hours
WTH is an amazing company to work for
Remote - Travel Professional Team Lead (Current Employee) – Las Vegas, NV – June 18, 2018
I love this company for so many different reasons. Management actually cares about their employees, they work with their employees to make sure needs are met and schedules are doable. There's a lot of room to grow here.
Productive and Fast-Paced Environment
Travel Professional (Former Employee) – Wilmington, MA – June 6, 2018
your typical day at work is booking cruises, very fast paced and it is a very competitive position. Have to book to see your money. you receive a base pay plus your commission for the bookings made.
Pros
1 hour lunch
Cons
Competitive
Compensation did not protect agent salary vs. level of service
Group Account Executive (Former Employee) – Virtual – May 24, 2018
very demanding position. Marketing is excellent as well as support team, but not enough support for group sales agents to achieve aggressive sales goals and still offer group members quality service. After first year compensation drops to minimum wage for group account executive or commissions which ever is higher. unless a large volume of sales is closed out each month expect to receive minimum wage while continuing to service a high volume of sales.
Pros
Exciting industry, great team, high volume of quality sales leads
Cons
not a fair compensation after the 1st year
The Culture
SUPPORT COORDINATOR (Former Employee) – Pompano Beach, FL – May 8, 2018
Great place to work for. The owners are accessible, present, fun and genuinely care about their employees. Most of the employees there have been with the company 15+ years. That should tell you something about the environment.
Pros
Relaxed, no dress attire, fun
Cons
Management
Very good training is let down by Team leads with too many consultants and a desire to not rock company boat
Cruise Specialist (Former Employee) – Home Based – April 17, 2018
Very good recruitment and training. Let down by on the job Team lead with too many agents. No followup when asked to look into something or to help. Had to rely a lot on the help desk staff who were fantastic.
Management rave about company and fellow staff but rather than look into a question, complaint or suggestion there was a definite feel of hierarchy and no follow up. If you are an experienced agent you cant come in and start selling all over the world you must start on Caribbean only. No leeway given for a new consultants previous experience even from another industry.
I felt there was a definite click between team lead and management. Personal information given to one party was passed onto another to answer.
You cannot clock in more than 6 mins before start time yet with lots of new deals daily etc you have to be on the phones immediately or time docked. Didnt know why I kept getting warning emails when I was always ontime.
Then if you are working on a booking after your due time to finish you must email with explanation or time docked again.
This became very frustrating.
Good potential if you "play the game"
You can earn much better commissions on bigger bookings but not in your first 6 months thats for sure.
Management rave about company and fellow staff but rather than look into a question, complaint or suggestion there was a definite feel of hierarchy and no follow up. If you are an experienced agent you cant come in and start selling all over the world you must start on Caribbean only. No leeway given for a new consultants previous experience even from another industry.
I felt there was a definite click between team lead and management. Personal information given to one party was passed onto another to answer.
You cannot clock in more than 6 mins before start time yet with lots of new deals daily etc you have to be on the phones immediately or time docked. Didnt know why I kept getting warning emails when I was always ontime.
Then if you are working on a booking after your due time to finish you must email with explanation or time docked again.
This became very frustrating.
Good potential if you "play the game"
You can earn much better commissions on bigger bookings but not in your first 6 months thats for sure.
Pros
Home based, good training, reasonable equipment, good IT support
Cons
Team Leads have to many new recruits, no followup, learnt from helpdesk not from Team lead. Rotating hours every 4 months based on performance.
Overall rating
Based on 109 reviews
41
23
24
8
13
Ratings by category
Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Culture
Ratings from women
2.7InHerSight Score
2.2Personal Development
3.2Career Opportunities
2.8Family Support
Women rate the female-friendliness of their workplaces on InHerSight
Powered by