warranty repair technician (Former Employee) – RI and nearby MA and CT> – January 6, 2018
You need to be certified and the company provided free virtual training. While you were not paid for the time involved in taking the courses, the certifications are helpful to have.
Typical day involved receiving online work orders, scheduling appointments with clients then providing on-site tech support. Customers were usually great but the problem was that you needed to travel between appointments and sometimes the tech issue took longer to fix than anticipated so you either had to schedule in more time or call upcoming client to say you were running late and hope that fit their schedule. Many days involved being on the road for business 6-7 hours and only being paid for the onsite time of 2-3 hours due to the distance between appointments.
Senior Field Engineer (Former Employee) – Chattanooga, TN – October 30, 2017
Overall it was a good place to work. The management was easy going and easy to work for. The work itself could get physically demanding at times. Had to use a ladder to climb on roofs and carry equipment up. You worked outside in the cold and heat. For the pay it was not worth it.
Worked independently for the most part.
Working in the weather and carring heavy equipment, low pay
Good place to work if you like computer tech work.
Computer Repair Technician (Former Employee) – Tewksbury, MA 01876 – October 18, 2017
Good place to work if you like computer systems and you like to work at business and customer locations and problem solving abilities. Travel is necessary and you meet many different people and cultures some people are helpful some not being prepared to allow adequate space for the tech on location to conduct business practice and repair of the machine in a certain amount of time. Work can be very busy and appointment scheduling is critical for customer convenience sometimes outside of the technician's hour's. Tech support is there and adequate and supervisory is available when needed if problems arise when applicable from time to time. You need a good vehicle and the reimbursement could be somewhat better with a good insurance carrier coverage and preventative maintenance coverage reimbursement. Some time's this can be a quick based situation dealing with customers due to the nature of the business, somewhat stressful with problems customer have with computers also the tech with travel, logistics, unexpected circumstances and expectations from customers and WWTS challenging but manageable.
Training available when you have time to advance your career.
Cancelled calls from customers, wrong directions, late hours when unexpected.
In Field Break/Fix Technician (Former Employee) – Goleta, CA – April 24, 2017
Had a great time working there as an intern in the warehouse. Everyone seemed to be enjoying the work that they do, and that employees have good facilities and amenities. Can't say much else! Well, besides that I wish I could work there
Field Specialist (P2) (Current Employee) – Philadelphia, PA – March 23, 2017
I started working at WWTS in Sept, 2016. I had read many bad employee reviews, but I am of the nature that those experiences may be subjective, and that I cannot just count the bad reviews written, I have to consider all the good experiences not posted.
This is not a bad job at all. They will give someone with little experience an opportunity. But understand this is the sort of work that you either learn to swim quick. or you will sink quicker.
The ticket to success with World Wide is understanding and following company policy and procedures. If you can do that, the technical aspect will come in time.
Training resources, Technical data available. Ability to shine
If you are not a self starter and need directive and structure, then it is not for you.
For the most part its a good job but to get a full time postion is hard. No benefits for part timer. ZYou have to use your own car and tools but you are compesatied by milage and time. IMost days are a simple 6 to 8 hours and normally no weekend hours.
Good Pay, East to work for bosses, and paid work phone.
You need your own car, some days you have long drives, advcement.
I loved working with new customers and solving problems
FIELD SERVICE TECHNICIAN (Former Employee) – Chicago, IL – November 9, 2016
working with qualxserve was a wonderful experience. it allowed me to flex my technical muscles daily and also gave me an amount of freedom as if running my own business.. they were wonderful with training and certifications which allowed me to excel in my job efforts.
Sr. Engineer (Former Employee) – Started work from house every morning. – August 13, 2015
I learned a lot about Dell and IBM Servers, Laptops and Desktops and other varies equipment. Atlanta Area Co workers are friendly and very helpful. Bob Morgan and Shaun are a great local (Atlanta) Management team. Hardest part about the job is Upper management not understanding the reality of whats really going in the field on a day to day basis. The Most enjoyable part about the job is not being Micro managed by Bob and Shaun. They let employees do there job without Micro Managing!!