WorldPay Employee Reviews

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5.0
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Great Company wooth excellent benefits
IP Terminal Advisor (Current Employee) –  Houston, TXAugust 15, 2019
A typical day at work is advising merchants over phone on how to troubleshoot their payment processing devices and verifying transactions and funding. Workplace culture is great. Hardest part of job is fast paced training.
Pros
Free food, PTO up front and other great benefits
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1.0
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Terrible Work culture
Tech Support (Former Employee) –  Houston, TXAugust 2, 2019
Constantly trying to sell how “fun” the company is. When I found a job opportunity to grow in the field I desired they simply cut ties and threw me to the curb. Didn’t even let me finish out my week of work. Also, refused to pay out any of the vacation given upon the day of employment. Would not recommend this company to anyone
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4.0
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Lots of opportunities
Marketing (Current Employee) –  Cincinnati, OHJuly 31, 2019
The company has grown a great deal over the past five years with multiple acquisitions. This growth has offered exposure to more internal opportunities and locations. It also provides a good work/life balance.
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2.0
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Workplace Culture
Contract Specialist / Partner Support (Former Employee) –  Atlanta, GAJuly 25, 2019
There was not much room for growth. There is a hire my friend mentality that exist throughout the company. I put in my time, but I wouldn't suggest this company to a friend. It paid the bills.
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4.0
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Demanding but they take care of their employees!
Overnight IT Help Desk Specialist I & II (Former Employee) –  Atlanta, GAJuly 23, 2019
Being that I worked overnight, it is very easy to be known as a critical element of the team, but not exactly a part of the team. The management team made sure our overnight team was not forgotten in any aspect!
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1.0
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If you are a labrat and are okay with things going wrong work here
Tech Support Specialist (Former Employee) –  Houston, TX 77060July 21, 2019
Management communicate things to you when it's too late and they expect yu to learn new things in 2 days this whole job is ran by small minded ppl. If yu have a opinion about how this place is ran they will heavily monitor you and pick at you until you are fired... The NH manager is a snake so please don't think she is there for you because she isn't. Management takes to their workers like children
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3.0
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Fast moving
Senior Manager of Learning and Development (Former Employee) –  Atlanta, GAJuly 17, 2019
I enjoyed working there for 18 years. I worked with all departments and developed and delivered training initiatives. In one of the last acquisitions, my job was eliminated.
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3.0
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Overall Nice Work Environment
Client & Business Support Specialist (Current Employee) –  Atlanta, GAJuly 16, 2019
Overall Decent Work Environment and Culture. Management and Employees were fun and everyone took the time to help each other reach the overall goal. Nice Job
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2.0
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High hopes for this place, but they treat their most qualified people like trash
Technical Support (Former Employee) –  Houston, TXJuly 16, 2019
Was excited to start here initially. Came in with a group of people as the first wave of folks in the new Houston location. We all got along with each other at first, but it quickly turned into a social experiment when some of the people you got along with during training and depended on you for answers and info quickly turned on you once they were given managerial roles. Ironically, management seems to be the least qualified and are hired more for their ability to discipline their employees rather than knowing how to resolve issues. That's when they show their incompetence and will abandon you to deal with all emergencies yourself. The few managers that tried to make a difference and seemed knowledgeable were forced out within months of entering the new center and were replaced with a management team that only seemed to know how to take lunch orders for each other. Same went for qualified techs. Witnessed a team of almost thirty reduced by 3/4 in less than a year with the most qualified team members leaving within the first six months for other opportunities. Also, lots of favoritism. The only place I ever worked for where the most experienced are treated the worst by the least. Level 1 is allowed to completely pass the buck to Level 2, which in turn does the same to the Senior Level. Senior Level drew the short end of the stick in this company. The only way hard workers seem to get "promotions" (they have sneaky ways of making you take on more responsibilities without compensating you) are if they are either too naïve or stupid to realize they are being taken advantage of.  more...

Daily responsibilities: Mostly taking calls. This place is ALL ABOUT GETTING OFF THE PHONE ASAP regardless of whether or not the customer has been helped. Not a place to work at if you genuinely enjoy giving great customer service. Everything is about call-handle time. WorkForce is God here. Be prepared to have every minute of your day micro-managed by a team that has no idea what your workload or responsibilities are and that is a third-party company not eve affiliated with Worldpay. And God forbid you ever have to go to the restroom to do something that requires more than two minutes because the WorkForce team will blow up your supervisor's inbox trying to locate you and, should your manager be unavailable, they will blow up the inbox of a manager that isn't even in your department trying to locate you, which, of course, always leads to awkward conversations about what exactly you were doing in the restroom. Perhaps the most frustrating is seeing people that have no idea what good or even decent customer service is. An anonymous gentleman that was in my department was notoriously admonished by his fellow coworkers for exhibiting racist, sexist, and unprofessional behavior, but was allowed to keep his job, while others with ten years plus experience were fired for taking too long on calls.

The few good things about this company is that they will on occasion feed you, most major holidays are paid, you are given your vacation days at the start of the year, and you might be lucky enough to have a 9-5 Monday through Friday job. There are benefits which are decent and, for the most part, you can dress in casual attire like jeans and a t-shirt. However, there is a very shoddy point system in effect which can be cause for write-ups and up to termination if you acquire too many. That alone is understandable, but any and all requests must be done two weeks out or you will get a half point for making a request within that timeframe. If an emergency comes up where you know you won't be able to come into work in three days or so, you will get a whole point, even with the notice. Same if you get sick at work or have to leave for an emergency situation.
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1.0
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Terrible company to work for.
Sales Executive/Account Manager (Former Employee) –  TexasJuly 15, 2019
One of the worst companies to work for. Absolutely no concern for the well being of their employees. Policies changed on a weekly basis. They did everything they could to make your job more difficult and stressful. All they cared about was their own interests, even over those of their own customers. Used to be a company called Vantiv but took on the WP name when they purchased the company (WP), because they had such a bad reputation.
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3.0
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productive
Customer Service Associate (Current Employee) –  Cincinnati, OHJuly 12, 2019
It is a okay job, it’s hard to take off if you need of for a wedding or family event and it feels like you have no life. you work with cool people and everyone is nice.
Pros
free lunches
Cons
Taking off for vacation
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5.0
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A great place to work.
Technical Support Specialist Level 2 (Current Employee) –  Atlanta, GAJuly 11, 2019
A typical day will start with briefing, Learning new changes, or follow ups need. Management act as support through the day . The workplace is a fast pace friendly environment. The hardest part of the job is when sometimes the source tools are down. The most enjoyable part of the job is that you are working independent resolving major issue. Providing that satisfaction.
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3.0
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Changing culture, extremely unstable environment
IT Specialist (Current Employee) –  Cincinnati, OHJuly 10, 2019
Over the years the culture of this company has changed. What used to be a laid back environment which encouraged autonomy and independent decision making has become increasingly straight-laced and bureaucratic. The company is as concerned with you documenting how you spend your time as what you produce and management is growing less trusting of employees to manage their own work.
All of this is just a pretext for finding out who can be terminated or outsourced. Mergers and acquisitions are frequent and with each one a new wave of people are made redundant and let go. Job security is non-existent and all roles which could possibly be outsourced or given to visa workers are. About half of the new hires are coming from India.
Planning is always short-term and funding for technology is begrudgingly provided. This creates a very unstable environment where holes in the dam are constantly being plugged instead of efficient systems being created.
The pay is decent and work/life balance is still pretty good at this point. The downside obviously is the inability to advance in the company since they rarely promote from within and even if you do manage to move up, you'll possibly be made redundant in a coming merger.
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2.0
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Horrible manager in my department, although not all, management was bad.
Merchant Dispute Specialist (Former Employee) –  Cincinnati, OHJune 24, 2019
I had THE worst manager in my department with no room for advancement unless you were in her " clique ". Benefits were pretty good, kind of expensive.
Pros
Benefits
Cons
Management, micro managing, cliques, no advancements
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1.0
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Dont waste your time
Risk Analyst (Former Employee) –  AtlantaJune 20, 2019
The pay is attractive but you can't put a price tag on your sanity. No structured training. Management manages nothing you have to figure it out for u
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5.0
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Awesome Job
Retention Specialist (Former Employee) –  Atlanta, GAJune 13, 2019
Great place to work and a great atmosphere. Very professional and had opportunity for growth. i actually was promoted 4x in one year. I loved the place.
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4.0
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It's fine
Engineering Intern (Current Employee) –  Mason, OHJune 12, 2019
I have been working here just about 3 months. Have had many opportunities to learn. The workload is heavy, so mentoring has been lacking. Exciting to be on a project that has yet to launch.
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3.0
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good place fast paced
Helpdesk Support Specialist II (Former Employee) –  Atlanta, GAJune 11, 2019
good place fasted pace high call volume will have to work one holiday floating holiday jib is like a big high school so be prepared to be pick at also
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1.0
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Grueling work for well below the regional average compensation.
Senior Technology Specialist (Former Employee) –  Mason, OHJune 8, 2019
Management frequently, though not always, will not understand the specific details of your job, and rather than learn them, you will be critiqued harshly for these perceived flaws. Contract employees are second class citizens compared to full-time employees. There is no extra compensation, award, or even team building events unless your manager pays out of their own pocket.

You will be expected to work the job of two people, bare minimum, and you will be expected to "do more with less". You will be expected to be available 24/7, but not to troubleshoot issues with your own work, but instead to be blamed for any outages that occur, whether or not your team is involved with them.
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5.0
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I love WorldPay
Platinum Account Agent (March 2019) (Former Employee) –  Atlanta, GAJune 6, 2019
Nice environment to work. I like the fact that a few supervisors did their best to really assist and provide a resolution to the customers we were assisting.
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Overall rating

3.3
Based on 356 reviews
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3.3Work/Life Balance
3.5Compensation/Benefits
2.7Job Security/Advancement
2.9Management
3.1Culture

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