Worldwide TechServices Employee Reviews

I've been working for WWTS for 10 years, yet never an opportunity to go full-time. I am trained on Dell, Lenovo, and HP, have applied several times for full time, with no luck.

Cons

No benefits

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Underpaid and overworked

Field Service Technician (Former Employee) - Southwest Arizona - November 22, 2023

As a part-time employee I was offered no benefits. I went over my 30 hours per week limit many times, and anything over 30hours was done at my own expense in both time and money. This often happens when I'm over 25 miles from home. I skipped out on conference calls the entire time with WWTS because my schedule was so tight, plus they ain't paying me for spending an hour on the phone, Only for milage and work order hours. They expect you to look professional but didn't issue company polo shirts, but they made sure you received the weblink to the WWTS onlinestore we're you can buy your own company uniform items from WWTS out your own pocket, basically giving your paycheck back to them for something most businesses give to new employees for free. Even Walmart and McDonald's and circle K gas stations give out free company logo shirts.

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Jobs at Worldwide TechServices

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Great part

Server Technician (Former Employee) - Albany, GA - November 20, 2023

Work was good at first then went down hill went from getting 4 to 5 calls a day to 1 or none. Pay was good and they pay by miles to each customer. And they lack of communication

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Good company striving to be better.

Technician (Former Employee) - Memphis, TN - November 3, 2023

Good company that strives to be a better place to work. With the help of the employees, WWTS can reach their full potential and become a world wide leader in the industry.

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Official response from Worldwide TechServices

November 29, 2023

Thank you for your review. We appreciate your dedication and your hard work, and we agree that our employees are what make us great!!

Part Time Onley

Field Technician (Current Employee) - DFW, TX - October 30, 2023

Lately company converted all techs to part time. The company did that suddenly! All Field technicians lost their benefit suddenly, No healthcare, no PTO.

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Worldwide TechServices insights

Based on 122 survey responses

What people like

Clear sense of purpose
Ability to meet personal goals
Ability to learn new things

Areas for improvement

Sense of belonging
Fair pay for job
Overall satisfaction

A challenging opportunity to work and learn daily.

IT Field Service Engineer. (Current Employee) - Minneapolis, MN - October 26, 2023

What is the best part of working at the company?There are new challenges almost every day that keep you busy and learning.What is the most stressful part about working at the company?You set your own schedules so stress is minimal. What is the work environment and culture like at the company?All walks of life. It's a great team environment. What is a typical day like for you at the company?8 to 4pm NO chance you're going to run out of something to do.

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Official response from Worldwide TechServices

October 30, 2023

Thank you for your awesome review! We appreciate your contribution to our amazing team environment!

Fine, learned a lot.

Contract Field Engineer (Former Employee) - Eastern Ohio to Boston MA - October 5, 2023

What is the best part of working at the company?Am retired now, was field tech working (in theory) on PCs, laptops, printers, cash registers, and TVs. Install, setup, and repair. Reality was 99% was warranty repair of Dell, HP, IBM and Lenovo laptops. (How often do you drop your cash register?) I liked the work and liked meeting new people, most of whom were friendly and appreciated my being there. Company generally good to work for. Mostly self directed, a lot of driving, seldom took lunch. WWTS monitors techs through phone ap, one time I had driven for 4 hours, stopped at a Walmart to use bathroom, bought one of their packaged salads and was eating it out in the parking lot, noonish. Supervisor called and acidly asked why I had stopped. But in the 3.5 years I had worked for them this was the only time they managed to annoy me. I am getting bored and running out of projects around the house, have considered asking them if they could use some part time help. Except Lenovo, I VERY much don't like trying to fix them!!What is the most stressful part about working at the company?The crazy driving, averaged 250 miles a day. I once drove (round trip) 470 miles to replace a PC power supply. And with Laser printers I seemed to often get people who had them installed in very crowded and poorly lit places with shag rugs!! What is the work environment and culture like at the company?Okay, as I mentioned this is field tech job. Other than a weekly call in meeting not much personal interaction.

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Official response from Worldwide TechServices

October 10, 2023

Your feedback provides valuable insight into the realities of field tech jobs. Thank you for taking the time to share your thoughts! We appreciate your dedication to our vision of world class customer service.

Fun job

PC Support Technician (Current Employee) - Tampa - October 4, 2023

I love the fact they got me certified by a few oems. New places and faces at a variety of sites. Have traveled to several states at their expense for work. I do recommend giving it a go. Pay is decent, mileage rate is decent. It's a fun job. It definitely pays off if your motivated and disciplined in your work ethic. Productivity bonuses are easily obtained and weekly paid. The benefits make up for any discrepancy in base pay. I also love the networking opportunities this job provides.

Pros

No cubicles, no micromanaging, productivity incentives.

Cons

Driving and scheduling end users.

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Official response from Worldwide TechServices

October 10, 2023

Thank you for your insightful review! We appreciate your hard work.

Great job but..

Great job for entry level field techs (Former Employee) - Philadelphia, PA - September 23, 2023

Great job but it really depends on your district manager. There are times where you get sent 2 hours away to a site even though there is another tech that is 10 minutes from that site. But like I said, it depends if you have a good district manager or not.

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Official response from Worldwide TechServices

October 6, 2023

Thank you for your feedback and for recognizing the hard work being done. Dynamic scheduling can indeed be challenging due to its unpredictable nature. It involves real-time decision making, taking into account various factors such as availability of resources, travel time, urgency of tasks, and unforeseen circumstances. This complexity can sometimes lead to situations like the one you described.However, a good district manager can significantly improve the situation by effectively managing these variables and making informed decisions. Your input is very valuable and can help in refining the process and improving the system. Thanks again for sharing your experience. Your understanding and patience are greatly appreciated.

Foot in door and that is it

PC Technician (Current Employee) - Jackson, MI - September 18, 2023

I have been here for almost 3 years. The interview was too easy even for people who are not techs. If it wasn't for my coworker's help, I would have been too overwhelmed and not know how to do anything. Training felt like a participation award for the certs. You could be in your area for a day but then get sent 200+ miles out for one call when you are already loaded with your own area. Pay is not good for what you are doing and along with the mileage pay. Benefits were way too high in price for how much you were actually making. This job will destroy your vehicle in the long run. They will take away your calls when you have the parts and give it to another tech and there could be no proper communication. This could lead into customers getting canceled and then getting yelled at. Job security is not there and can either be laid off or demoted to part time. This leads into being slammed with angry customers cause there is nobody to help out. Been asked to do jobs that have not been trained on and are much more difficult. Higher ups will call you a resource to your face and not listen to the techs complaints or concerns.

Pros

Get out early if all calls are done

Cons

Overpriced medical and not worth it, too many miles can be put on your car, miscommunication

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Official response from Worldwide TechServices

October 3, 2023

Thank you for your candid feedback. Your dedication over the past three years is commendable, and your insights are valuable. We will strive to improve in the areas you have mentioned.

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A once wonderful opportunity turned sour.

Server Support Technician (Current Employee) - Tyler, TX - September 14, 2023

I was hired on with WorldWide Techservices right as a large backlog of repair tickets started to flood area markets. I was met with a trial-by-fire style of training due to the other area techs being out. I quickly learned I am the beholder of my schedule, I control it and make how my day goes. Use of my own personal vehicle with paid mileage was a nice perk to me, as I am most comfortable in a car I know deeply, and thus I was not limited at the end of my days to return a work vehicle home or to an office. The pay and upper management structure as of 09/2023 has changed, it has seemed that in order to cut costs they have moved a significant portion of their full time technicians to “Dynamic” roles which is just a fancy working for this now being part time, and they are not required to provide insurance benefits. The CEO took a $10,000,000 bonus in the fiscal year of 2022, but they can’t afford to keep technicians full time due to their perceived “area volume” issues. Senior management does not listen to the supervisors of technicians and will commonly talk down to technicians on company wide conference calls. I used to love this job, now I’m just here to survive.

Pros

Create your own schedule, great customers, incentives for closing tickets

Cons

No more full time. No talk of a pay raise structure. Always talks of cutbacks.

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You will put alot of miles on your vehicle

Contractor for Dell and Lenovo (Former Employee) - Indianapolis, IN - September 13, 2023

Would avoid this job. To many miles of driving. Awkward working in customers homes. Tickets are not consistent enough. Now on day 3 of no tickets. Not enough work. You will work from the time you start till the end of your shift. You won't have time to take a break or lunch. You start at 9am and usually don't get on the road till about 10am. You have to put an hour time frame to schedule client repairs. Alot of work and little reward.

Cons

Lack of work, zero time for breaks/lunch. You will be working from the time you start to when your shift is over

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Official response from Worldwide TechServices

October 3, 2023

Thank you for sharing your feedback with us. We are sorry to hear that you had a negative experience working for our company. We value your input and we strive to provide a rewarding and flexible work environment for our employees. We understand that driving long distances and working in customers’ homes can be challenging and stressful. We appreciate your dedication and professionalism in delivering quality service to our clients. We also acknowledge that the ticket availability can vary depending on the demand and location. We are constantly working to improve our scheduling system and ensure that our employees have enough work and income. We respect your time and we encourage you to take breaks and lunch as needed. We also offer competitive compensation and benefits to our employees.

Dishonest, disrespectful, unstable, unappreciative to and of their employees

Server Technician (Former Employee) - Varied - September 6, 2023

The work is interesting and challenging. The upper management is controlled by 'bean counters' who do not understand the reality of the services provided. It is required that techs close 4 calls a day, and numbers are tossed out how that is possible. And it is in major population areas where travel to sites is less than 30 minutes. Rural areas, where travel can be hundreds of miles to a single call, closing 4 a day is not possible. Instead of developing a metric for the two different types of service areas, they hold everyone to the same standard. If rural techs do not perform to the metric of urban/suburban techs they are fired or reduced to part time. No benefit options. There is no warning given, just, a call on Monday saying take part time or get lost. They don't care how long you've worked for the company. If the tech is moved down to part time, and the tech was working at or more than 40 hours, rather than keep them on full time, they will hire a second part time tech. Cheaper for them and they are financially unstable at this time. They need every tech to complete 4 calls a day to make the company solvent.

Pros

Interesting and challenging work

Cons

Unstable and unequal work environment, Dishonest with employees, No job security and no benefits. No room for advancement

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This is a good company to work for and I would work for them again

Customer Service Eng Sr/ IT Specialist (Former Employee) - McIntosh, AL - September 1, 2023

What is the best part of working at the company?They are very welcoming. They assist you the best they can and understand when when you need assistance with something.What is the most stressful part about working at the company?I think it would depend on where you live. In my state the work laws are different so it makes things difficult at times.What is the work environment and culture like at the company?The company is Friendly and the company is honest and upfront What is a typical day like for you at the company?It wasn’t stressful. They took care of their employees and if you needed anything you could always call them and they would answer.

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Official response from Worldwide TechServices

October 3, 2023

Thank you for your review! We appreciate your valuable feedback!

Wonderful experience

PC Support Technician (Former Employee) - DeKalb County, GA - June 28, 2023

Managers don't call you until you have to do priority work. Aside from that, you are free to work your hours just get at least three tickets closed for the day. The more tickets you close, the higher your pay but you get paid for your hours (40) not just the time on a ticket. Mileage is reimbursed. Weekly pay!

Pros

weekly pay

Cons

Not their fault but traffic

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Official response from Worldwide TechServices

July 5, 2023

Thank you for this review! We appreciate all your hard work with us and wish you the best in future endeavors.

Don’t recommend

PC Repair Technician (Former Employee) - Colorado - June 23, 2023

Unless you have experience fixing laptops and PC’s, it could be very difficult. Going into people’s houses is awkward. My immediate manager was great but your immediate manager doesn’t have much say and it likely won’t benefit you.

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Only if you really need the experience

Computer Repair Technician (Current Employee) - Tewksbury, MA - June 22, 2023

You'll rack up miles on your car like crazy, have managers breathing down your neck about performance even if you're doing a good job, be given the wrong information to contact customers, sometimes the wrong address and somehow, it'll still be your fault. The only brightside about this job is that you're thrown to the wolves and have to figure stuff out on your feet, which makes you fantastic at troubleshooting equipment for your future job. Oh and remember to make connections when you're onsite somewhere. If you do a good enough job and seem competent there's a chance they'll offer you a job. They just fired a bunch of people and the company looks like it's ok it's last leg so just a heads up if you think about working here.

Pros

Pto

Cons

No time for breaks, compensation, wear and tear on personal vehicle

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Official response from Worldwide TechServices

July 5, 2023

Thank you for your feedback. Your comments have been passed along to management.

It's a great job that is way I have been with them for 9 years

Server Support Technician (Current Employee) - United States - June 20, 2023

Wwts was a great job to work at. Until they changed upper management. Now upper management is looking for ways to screw over their techs. 1. no raise this year. 2. milage reimbursement is .43 a mile with raising gas it bearly covers you gas much less wear and tear. 3. They took away Christmas bonuses. 4. Management retaliation if you speak up

Pros

None

Cons

Work for peanuts and get talk down to by management

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Decent all round but nothing special

PC Support Technician (Current Employee) - Tennessee - June 14, 2023

Don't have to deal with negative people for too long. The pay is... alright. The days go by super quick. But thats about it. Nothing to jump up and down for joy about. It will be hard on your car though.

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an amazing job if you don't like being in an office all day, Horrible for your car.

Sr. Engineer (Current Employee) - Erie, PA - May 25, 2023

Monday through Friday, 9 to 5, you get PTO, you get holidays off. Like meeting new people everyday? Good at fixing laptops, desktops, and servers? ( if you're a L3 engineer) you could finish work by 1, and still clock for 8 hours.I absolutely love working on computers, so this job is easy for me. but not everyone will see it that way. thankfully, the support you get from them is top tier .You're for sure going to drive Hundreds of miles per week, Which is going to wear out your car fairly quick. last time I checked, .43 cents per mile you drive. and only half of what you drive is paid on returns from a ticket. There's no system/support in place to cover for your car if damage happens. and your usual "wear & Tear" parts are all on you. they don't help/reimburse you for the three sets of tires, or the two sets of bearings (this is what I've gone through so far). or anything for that matter. They make sure you have Mid-Level insurance prior to work. there's hardly any communication from anyone above your direct supervisor aside from the occasional email. and 9/10 times, I feel alone. My typical day: I wake up around 8:30 check my work phone for tickets, make coffee, eat something, leave my house around 9:30 to my parts ticket (my parts are at a FedEx, so it's gotten to a point where the staff know me by name). I drop off my used parts, get my receipt, and pick up my new parts. then I get in my car, and call clients based on the tickets I get. if one is available, I drive to them, fix their computer, then get in my car, and repeat.Also, If the company is struggling. be -

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Official response from Worldwide TechServices

June 26, 2023

Thank you for your review. Your comments have been passed along to management.

18 years of working at this company plenty of experience

Senior Field Engineer (Former Employee) - Chicago, IL - May 22, 2023

Not bad for a self starter type personn that only needs a bowl a cereal in the morning to get started and that can survive with just black coffee thought the day and maybe a twinkee for a meal . With the price of gas flying high this company decides to screw you a little more by lowering it's amount of mileage due to the tech and also you lose 40 miles a day to top it off. So glad I left....