WOW! has an excellent culture. Working here you will meet some of the greatest people, and many will become lifelong friends. Local management is awesome as well and the insurance is very good. The problem, in my eye, is that they do not pay you fairly based on your skills, knowledge and tenure. Employees are grossly underpaid for the amount of work that is expected of them. Especially the higher you go i.e technician, system tech, lead etc. Their whole thing is to "do NCTI's" however a lot of individuals have a hard time studying, and taking tests at home, especially with all of life's distractions. I think most would learn more by spending time in the field with an experienced technician. You can only do two courses a year, and the raise you get from them is a slap in the face. You also get yearly raises of around 2-3% of what you make. Yet you hardly ever get the full amount, because you haven't meet all of the unrealistic metrics they require of you. Again, a slap in the face. In my honest opinion I believe corporate makes it intentionally hard to get a raise because they want to pay you as little as possible. If they paid us fairly then WOW! would, without a doubt, be one of - if not the best - place to work.
Culture, Good Insurance, Family atmosphere