Claims analyst. Lpn (Former Employee) – Madison, WI – April 19, 2018
Terrible mgmt and co-workers. Worked there for 3 yrs and hated every minute of it. Coworkers were always backstabbing, lying and trying to get others in trouble and mgmt did nothing. The manager would sit in her office with her favorite employees and talk and laugh for hrs
Temporary Sale Representative (Former Employee) – Madison, WI – January 21, 2018
In sales & made warm called to sell insurance. Learned much about different types of insurance. Needed to be licensed and they were very incouraging in getting a license. As a Tempory employee there were not benefits. The people were very helpful but there was compitition to get your number of sales.
This company bit off way more than they can chew...
Customer Service Representative (Former Employee) – Wausau, WI – January 9, 2018
I did not enjoy working here. In the contract that I worked, there is way too much mandatory overtime. You can work as many hours as you want, but you are usually required to do a minimum number of mandatory overtime hours. We are constantly behind because of how much work there is, so beneficiaries and health care providers call and complain constantly about how long things are taking. And then of course a claim gets messed up pretty often so they need to be reprocessed and meanwhile the provider keeps calling every few days wondering where their payment is.
Management seems to be pretty lax. I felt like I could get away with underperforming and my job would have been secure. The only thing they really seemed to care about is that you were there and taking calls. People who sat around me would be so rude to the caller and were never disciplined. If you're a warm body who can answer the phone and pass a really stringent background check they will hire you.
The benefits were severely misrepresented when they made me an offer. They sent me this sheet that says that 1-5 get 'X' days of vacation, but they didn't say what it would be starting out, so the assumption is that is what it starts at.. It turned out to be 1/4 of the number of paid days as the sheet indicated.
So I was working 50 hours a week at a really stressful job and couldn't really take any days off. It's amusing that they wonder why turnover is terrible.
The training program is long and drawn out because they need you to get interim security clearance before you can work independently.more... But the training program dwells on unnecessary content and doesn't really prepare you to be on your own. I feel like my training was a waste of 5 weeks of my life, but at least they pay for it! After you get your interim clearance they put you on the phone immediately whether you feel ready or not, and then they put you into corrections. Basically, that means that when you are audited they check you work for accuracy, before you can do things like reprocess claims. But if you keep making mistakes you could be on corrections for a very long time and keep delaying things even further for the beneficiary.
The wages aren't very competitive, but I thought the insurance was decent. I had a couple of coworkers that I liked, which was nice. It's hard to get to know your team because you're each expected to be on the phone for 8-10 hours a day.
Because turnover is pretty bad I feel like if I was willing to keep doing the job for more than a year or so I could have easily gotten a promotion or transition into a different department.less
Customer Service Representative (Current Employee) – Depere, WI – November 13, 2017
Training was very fragmented and accelerated. Trainers did not agree on what and how to teach, making for a very poor learning environment. Unfriendly environment, Poor working computers. Mgmt did not agree on the working hours or length of assignment.
Mgment not conistant, Mgmt is more concerned with minor violations instead of positive coaching, micro mgmt
Customer Service Representative III (Former Employee) – Madison, WI – September 25, 2017
No one wants to work here; it's worse after the merger, but the managers are dumber than employees; the coworkers are rude, and immature, tattling on every sound you make; it's unbearable, and I'd rather be unemployed than work there again.
Individual Agency Sales Representative (Former Employee) – Altoona, WI – September 12, 2017
Great company to work for. Team environment. Learned a lot about myself. Was always learning and being pushed to learn. looked forward to going to work each day. Fast paced, but always people to help you if needed.
Customer Care Specialist (Former Employee) – Madison, WI – August 11, 2017
This was an ok job. The pay was awesome, but the training was supposed to be 6 weeks which turned into 2 weeks. Due to the lack of training as an employee, I felt like I was set up to fail. They have unattainable metrics, that even seasoned people of over 18 years there were struggling with. Management is a big joke, they get paid to babysit.
Credit Balance Analyst (Former Employee) – Omaha, NE – April 10, 2017
I enjoyed working at WPS the short time I was there but unfortunately my job was eliminated there for I had to find employment somewhere else. I answered the phones, opened and sorted the mail, worked in the Medicare FISS system updating credit balance information.