Associate (Current Employee) – Newark, DE – July 14, 2018
It’s not so much what you know, but who you know in this place if you want to get ahead. It’s not a horrible place to work for but it’s definitely overrated. The health benefits are decent but could be better. The salary is horrible and the raises are pennies. The branch people are typically nice but in the executive offices, not genuine. You have to hang out ang go drinking with the “in crew” to get noticed. It’s a shame that good old fashioned great work ethic doesn’t count for anything anymore.
I was as an active member of the event planning committe
Sr. Bank Card Specialist (Former Employee) – Wilmington, DE – May 8, 2018
Highly motivated Customer Relations Specialist with broad background in servicing the customer thought written and verbal communications. Provided support for Branch Teller inquiries. Handling incoming phone calls for both external and internal customers. Supported other areas/department as needed. Performed research to determine if a disputed transaction is valid or fraudulent.
Personal Banker 1 (Former Employee) – Wilmington, DE – March 20, 2018
WSFS was not helpful in anyway when it came to family. They only cared that they had coverage for the branches. The sales were so bad and the stress to sell accounts was overwhelming. They made you feel like they were doing you a favor by paying you peanuts.
Personal Banker (Former Employee) – New Castle, DE – March 7, 2018
This company has a incentive program that doesn't incentivize and they will strip you of any bonuses if customers don't use the accounts how the bank wants them to be used after you've put your time and energy into selling the product or service to the client. Why even have an incentive program?? Give employees better raises and you will see that the Wells Fargo culture that his been brewing within WSFS will dissipate.
eBanking Support Specialist (Former Employee) – Wilmington, DE – March 5, 2018
The job is good, the coworkers are good, however finding someone to help you advance and teach you what you need in order to move forward is tough. I would recommend this job to someone who is not interested in moving up or is just planning on using this position as a stepping stone.
Personal Banker (Current Employee) – Wilmington, DE – March 5, 2018
I'm excited that I will only be working for this company for 1 more month. The worst experience I've had at WSFS would be how rude some of the customers are and how management expects you to be ok with blatant racist customers.
PERSONAL BANKER (Former Employee) – Camden, DE – February 15, 2018
WSFS bank is the best bank to work at and to bank with. From the customers to the employees, you instantly get a family feeling. Everyone is a team and looks out for one another even beyond the workplace.
Assistant Branch Manager (Current Employee) – Wilmington, DE – February 15, 2018
One of the best companies I've ever worked for. Management is careful to balance life/work & respects employees needs. People here are certainly great to work with and there is a caring environment for both clientele and other business partners
Personal Banker (Former Employee) – New Castle, DE – January 23, 2018
WSFS has a problem creating the culture they say they’ve already obtained. They’re not clear and candid about anything. Horrible incentive program and racist management (possibly unconscious bias) nevertheless they need to check themselves. Glad I’ve moved on. They’re plenty of other banks out there who pay puch more to put up w/ the stresses of hard selling bank products that people don’t want. I would consider that before you take a position w/ this company.
Personal Banker 2 (Former Employee) – Sussex County, DE – December 4, 2017
Company was an ok place to work for initially, the focus was selling through service but that was just a facade. They want you to sell everything you can to customers even if they don’t want it. If a customer comes in for a checking account , they want you to tell them what else they will be receiving which really doesn’t give them an option to say no. This improves your cross-sell in order to try to meet performance standard which is a definite struggle to make if you’re a Personal Banker 2 or higher. Oh, you also get no incentive for meeting performance standard. One of the biggest challenges the company has that I see is a lack of diversity. If I had to guess, I’d say the make up is about 95% White, 3% Hispanic, 1% Back and 1% Other. The company needs to address this issue along with making sure the bank operates the same way in all of the regions. In addition, they also need to revisit their incentive program so that it works for every branch and just the busier ones.
Hourly rate was decent
Senior management, incentive program, lack of diversity, pushed to hard sell
Personal Banker (Current Employee) – Wilmington, DE – November 6, 2017
I did not enjoy my working experience. There were a lot of staffing shortages, the job description was misleading, i dealt with racism from customers as well as some co-workers. I learned a lot in terms of banking. I do like their training program it was very detailed, however there were some things that should have been included.