I’ve worked for WTS for 10+ years and have been treated very well by my multiple bosses (through the years as I was promoted) and by the owners of the company who care deeply about their employees. The atmosphere is supportive and collaborative despite trying to meet (sometimes unrealistic) expectations from many different types of clients. I have been promoted multiple times and had excellent opportunities for growth and advancement.
WTS is a Great Company & the Best in Hospitality Careers
Manager (Current Employee) – Confidential – December 7, 2018
I love my role at WTS and the people I work with. Fantastic career opportunities and internal development and advancement allows for continuous growth. This is a global company with tremendous success in the industry and the owners are kind and grateful to the employees that work for them. The sites are all incredible! Beautiful luxury hotel spas, impressive commercial fitness centers, health & wellness playgrounds, and the chance to work in your dream "office" environment. My favorite part about working for WTS is the people and we have amazing management for our sites at WTS - Very impressive employees and representatives of the company, especially the people that work in the corporate office. We are a performance based company where hard work and success is rewarded and recognized. I've read a few negative reviews and can only say that this has not been my experience at WTS. I would describe WTS as having unique and exciting career opportunities with the chance to work with truly exceptional people. This is a company where you could find your dream job and work in luxury hospitality for the rest of your life without ever getting bored. The work is rewarding itself and you are given the autonomy to be creative and have an immediate impact on your staff and site. Dream job opportunities and stunning locations!
Career advancement, training, promotions and the amazing people at WTS!
Some people are promoted into roles too quickly, but the support is there if you ask.
Innovative company with great culture that encourages job growth
Manager (Current Employee) – Washington, DC – November 12, 2018
I have worked at WTS just over a year. I find it to be collaborative, supportive and innovative. This company takes the time to care about employee growth and opportunities for advancement. The leadership team is solid and their support and mentoring of staff is excellent.
Inspiring CEO; room for advancement; fun and creative
With poorly trained management who constantly change after three months, you are better off managing yourself and your team. No one knows how anything works. Their main concern is the budget; they constantly go over due to ridiculous spending habits and excessive complimentary services. None of the directors or managers care about their employees who are in physical and mental pain from overworking in poor conditions.
Director of Operations (Former Employee) – Miami Beach – October 2, 2018
Specially in Miami Beach, they make you work like a slave. The Spa director treats you nice but she tells to WTS everything she might thinking you are doing wrong and forgets de good things. Two faces maybe three faces. You are just another employe, be aware of the lack of respect over there. Not enough hours, trying to keep everyone at part time as to not pay out insurance for all employees
Spa Receptionist (Former Employee) – St Thomas, VI – July 26, 2018
The management provided excellent online webinar training for the software system and senior staff was kind enough to review when we had evening down time at the desk.
The atmosphere of the spa was like walking into a mini vacation every day when I opened for work. The aromatherapy, soft lighting, music, and feel was so relaxing and soothing.
The island itself is alive with relaxed and easygoing people who want their island to be a key vacation spot. Locals and mainlanders were so welcoming and with it being so remote you learn to work together and help eachother out.
Best place I have ever lived hands down but my manager and director were long time island transplants that were very easygoing but made sure that we focused on the customers and held WTS mission statement to all things.
It was easy when you spa is gorgeous and the resort that is located in is happy to have you there. We had amazing amenities in trying out the new massages and being guineu pigs for new products. So hard to stop what you are doing to go get a mini 15 minute massage or your nails done.
After working in corporate accounting with crazy deadlines it was absolutely the best job hands down to relax be present for the customer but ensure they destressed and enjoyed their stay.e
Relaxed setting, great training, great staff, team spirit, bliss, great benefits & salary
Not really a next step for this position. Island costs are high
LIFESTYLE DIRECTOR (Former Employee) – MILLVILLE BY THE SEA – June 12, 2018
Fast paced in the summer months. Learned importance of interacting with homeowners and importance of follow through. Club house and resort culture. Hardest part of the job was being on my feet sometimes 8 hours a day. Best part of the job was being with the homeowners
Director (Former Employee) – Los Angeles, CA – April 27, 2018
Unfortunately, I read all the bad reviews and moved forward anyway as the position seemed perfect and it was close and $ was decent.
It started out OK, and I liked my boss and the client. But when things got challenging, WTS only cared about saving their relationship with the client, and even though it was their forecasts and plans that were off and under-performing, they will throw you under the bus, fire you without warning to salvage the client. They tell you to ask for hep, l but when you do, it never comes. They make your job harder not easier and they will blame you for everything. Learned about how fake they can be when they appear to have your best interests. They do not and never will, they want their money and their clients and care little for you as a person. I should have stayed clear as many reviews indicated. I hope you do you HW and find a better place to work. I am only sad to have hired a great team and they are left there ...Was not worth the duress and anxiety and 60-70 hours week that was necessary to even try to meet expectations.
Licensed Massage Therapist (Current Employee) – Washington, DC – April 10, 2018
Started out as fair compensation for the DC area, however there is always a push to discount the services which impacts our pay due to being commission based. Current pricing is on par with with unlicensed "massage parlors" in the area. Tips are reflected in these lower prices (if we are lucky enough to receive them). RMP/LMTs did not get into this career path to be treated like unskilled (and illegal) labor as we have to keep up with our licenses, CPR/FirstAid/BLS, continuing education and board certification.
Licensed Cosmetologist (Former Employee) – Marksville, LA – April 9, 2018
Very nice people to work with, but no room for advancement. The directors change quite often, pay seems to change everytime a new director comes in. Not too busy of a area to work in, not much educational training either.
Spa Director (Former Employee) – Austin, TX – March 11, 2018
WTS is a management company that assists hotels in developing or increasing Spa performance, sadly the hotel that I was placed in seemed to drag their feet a bit and were not open to new ideas. I love WTS
Membership Associate (Former Employee) – Grandville, MI – February 14, 2018
I have NEVER worked for such a childish, dishonest general manager in my entire life. The way this place is being ran is quite amusing really. If you enjoy working for a general manager who lies about everything, doesn’t do their job, shows up late, leaves early, doesnt handle any kind of situation, and doesn’t acknowledge that you even work there, then you should apply at Premier.
My typical day at work included either opening or closing the facility; this included cutting fruit for the water, starting up the computers, turning on the music, folding laundry, and making sure that the spa was organized, clean and ready for guests.
Throughout the day, our duties were to answer phone calls, help solve guests needs, sell products, fold laundry and make sure all of the guests are having a pleasant experience.
The pay was fair for the job I was performing. We were acknowledged for accomplishments, such as if we had a good retail month, and that encouraged us to work our best and sparked friendly competition.
The hardest part of my job is when it becomes very busy at the spa. When you are the main person answering multiple calls, checking out guests, suggesting retail and cleaning up after guests at the same time, it can become daunting and a little overwhelming. Though that also brings up the most enjoyable part of the job: the friendly coworkers and high morale. Every employee works to the best of their ability, and pitches in where they can to help the spa run smoothly. When everyone pulls together to keep the spa a relaxing place for others, it's an awesome feeling! You also can see a change in guests when they first walk in, to when they have finished a service. Knowing you helped make a difference in someone's day definitely encourages me.
The manager is extremely encouraging, always building up the employees and offering constructive criticism when needed.
I wish that I could stay at this location. Unfortunately they are not lookingmore... for full-time positions at the moment. But I will always look back on this job, and think of it as a positive experience.less
Membership Director (Former Employee) – Cincinnati, OH – January 28, 2018
Expectations are reasonable, and support is strong. Continually working to improve the facility which makes it easy to sell. They are also big on supporting the community. I really enjoyed the people I was able to interact with on a daily basis.
General Manager (Current Employee) – Amarillo, TX – January 28, 2018
Decent pay, good benefits, and good PTO accumulation right from day one. Good training and support provided, and leadership is strong. Plenty of opportunity for advancement as WTS prefers to promote from within.
Lead Supervisor (Former Employee) – Los Angeles, CA – January 27, 2018
After working for 3 months, I was promoted to Lead Supervisor. I learned the most I've ever learn about myself as a leader. I managed the staff, I handled the inventory, and was the person to go to when anyone had any questions. The best job I've ever had.
Laid back, easy and straight to the point with an honest and kind manager.
Receptionist (Former Employee) – Alexandria, VA – January 24, 2018
Full disclosure: I was fired. It was transportation issues. It isn't anything I hold against the manager, I understand her decision. This practical and honest nature is common at the simple receptionist job, and as long as you dont slack off entirely, you should fare well. Just be warned thaf the pay isn't amazing, but the job is also easy.