Wurth Louis and Company
3.0 out of 5 stars.
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Working as a Customer Service Representative at Wurth Louis and Company: 4 Reviews

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Job Title
Customer Service Representative4 reviews
Location
United States4 reviews

Ratings by category

3.2Pay & Benefits

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Found 4 reviews matching the searchSee all 25 reviews

Wurth Louis and Company insights

Based on 14 survey responses
What people like
  • Time and location flexibility
  • Overall satisfaction
  • Ability to meet personal goals
Areas for improvement
  • Support from manager
  • Supportive environment
  • Trust in colleagues

Until covid hit it was not bad.

Indeed Featured review

The most useful review selected by Indeed
Very high paced job in customer service. Very steep learning curve if you do not know hardware. First few years that I worked customer service we did not get raises due to the recession, and when we finally did get raises, it was still pennies. Because of covid the whole Brea customer service department was let go instead of letting us work remote, even though two other branches that had customer service departments were working remote.

Pros

Ability to move up

Cons

Pay scale
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Wurth Louis & Company

This is a great place to learn about the distribution chain in a company. In a typical day I would take about 90 to 100 calls from customers and/or outside sale reps. I input orders, check stock, place direct and/or special orders & check on back orders. Management is great. They are very helpful & nice. The hardest part of the job is dealing with multiple calls coming into my phone. The Outside sales Reps have my direct phone number & they call me directly. I like to handle every call completely. Sometimes some calls take extra time & people can't wait that long to hold. The most enjoyable part of the job is help find people what they are looking for & getting it delivered to them. After they have installed their custom items they are amazed at the quality of the workmanship.

Pros

big company, health care, vision

Cons

far to drive
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Great Company ... but being affected by the Sluggish Economy

Wurth Louis is a GREAT Company to work with; unfortunately it appears to be suffering from either 'Growing Pains' or from the sluggish economy as there have been several Reductions-In-Force. The Management though appears to be extremely supportive of the employees that have been laid off.
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Good place to work

benefits are excellent . enjoyed working with customers its like a family . also co-workers are great the hardest part of the job was when customer are not satisfied because no stock add they are in need of the product. i learned a lot with my 15 years of experience thought me a very informative as far as product knowledge. how to handle upset customers.
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Overall rating

3.0

Based on 25 reviews
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Ratings by category

3.2Work/Life Balance
3.2Compensation/Benefits
2.6Job Security/Advancement
2.7Management
2.7Culture

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