Stop ripping off Florida blue clients give them good customer service and let them talk to a supervisor
Answered - Customer Service Representative (Former Employee) - Frostburg, MD
My suggestion is having the documents scan more often in order to save on the us of paper.
Answered - Transaction Processor (Former Employee) - Richmond, VA
Don't let managers misuse client funding, or make sure the correct reason for closing is made available to associates.
Answered - Technical Support Specialist (Former Employee) - Redmond, WA
Invest in the future - make something you can sell - a waitress needs something to deliver to the customer. You can't be a company of waitresses/waiters.
Answered - Special Process Program Administrator (Former Employee) - Rochester, NY
Be more sincere, Jeff.
Non at the present.
Answered - Senior Customer Engineer (Former Employee) - Mayagüez, PR
Use better judgement when hiring people.
Answered - Call Service Representative (Former Employee) - Lexington, KY 40509
Corporate greed will be the down fall of this company
Answered - Customer Service Engineer (Former Employee) - Nashville, TN
Put more emphasise on the agents becasue they are in direct contact with your customers constantly. If your agents feel un appreciated and worthless that vibe will transfer to your paying customers.
Answered - Customer service representative (Former Employee) - Houston, TX
Continue to keep employees informed and continue with the excellent training Xerox has always provided.
Answered - Graphic Communications Sales Consultant (Current Employee) - Irving, TX