The interview process can be very investigative and probing when questioned about real time situations regarding customer issues. If the candidate is not well endowed with practical solutions in mind while being interviewed, it will be a tough day.
Answered - Customer Service, Sales, and Retention Manager (Former Employee) - Houston, TX
Typing test, interview by HR, drug test
Answered - CSR (Former Employee) - Anderson, IN
This would depend on which level the new hire was applying for.
Answered - Strategic Business Unit Manager (Former Employee) - Kent, WA
Interview process was quite enjoyable.
Answered - Customer Service Engineer (Former Employee) - Twin Cities, MN
Very basic, the typical questions, tell me about yourself, why did you apply for the job. In all, about 45 mins.
Answered - Project-Based Customer Care Senior Specialist (Former Employee) - Chesapeake, VA
I was interviewed by cfa in the beginning of the screening process than once again by 2 people from management from xerox, they were very nice and interview went well
Answered - Indiana FSSA Eligibility specialist (Former Employee) - Terre Haute, IN
The interview process was very strenuous. You had to interview with Xerox as well as the client project.
Answered - Program Coordinator (Former Employee) - Elkridge, MD
It's a joke. They didn't tell me they weren't hiring for technical support position that I applied for; it was the reason I applied in the first place. So when I was offered the job I was told it was for technical support. It was discussed during the interview.
On my start date imagine how surprised I was when I found out they hired me for customer service. A big joke!!
Answered - Customer Care (Former Employee) - Highlands Ranch, CO
Well personally, the interview process is easy and simple. just be yourself and stay calm.
Answered - Customer Service Specialist (Former Employee) - Madison, MS
Multiple interviews which basically covered the same information.
Answered - Apple Technical Advisor (Former Employee) - Hogansville, GA