Xerox Employee Reviews in Raleigh, NC

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2.0
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Workforce Management Sr. Associate (Former Employee) –  Raleigh, NCApril 14, 2019
nothing to say about Xerox. if you need a job really quickly please apply. You will be hired and they don't really check references. Most people will be hired on the spot
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2.0
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Not a stable place to work
Apple Technical Support/Senior Advisor (Former Employee) –  Raleigh, NCApril 4, 2019
Working at a place that allow the customer to determine an employee's length of employment is not ok. No matter how good of a technician you are the only thing that matters are surveys. This is if you're assigned to a technical support position
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3.0
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Supervisor Review
Assistant Supervisor (Former Employee) –  Raleigh, NCMarch 3, 2019
A lot of the employee recognition came from the supervisors being creative. Not much funding was provided to do so. Management was extremely helpful. Unfortunately, not much pay was offered for seasoned supervisors.
Pros
Performance based schedules
Cons
Pay
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3.0
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Change of environment
Call Center Representative (Former Employee) –  Raleigh, NCMarch 3, 2019
The specific location in Raleigh needs better management and do a have a better process of selecting employees. At times the environment can be toxic to others. The company also had to do a better job of providing for their employees
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3.0
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na
Customer Service Specialist (Former Employee) –  Raleigh, NCFebruary 27, 2019
it was okay i answered called from the elderly that wanted to refill their prescription and then i verified their information and then sent their medication to them
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2.0
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different
Customer Service Rep (Former Employee) –  Raleigh, NCFebruary 21, 2019
typical work day was busy
i learned a lot of new customer service technique and also how to take constructive criticism
workplace culture was different
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3.0
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Technical support
Customer Service Specialist (Former Employee) –  Raleigh, NC 27616February 2, 2019
Corporate greed as now seen in hindsight ruined what would have been a decent work environment. The people made the experience, only now more reinforced by class- action outcomes.
Pros
The people
Cons
Hourly extortion
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5.0
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Great place
Customer Care Agent (Former Employee) –  Raleigh, NCJanuary 4, 2019
Great place to work flexible schedule, work not hard at all management is understanding great pto and vto time. Easy quality some customers are great and friendly some are rude but its a pie job
Pros
Overtime
Cons
Short breaks
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5.0
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Learning Experience
Technician Support (Former Employee) –  Raleigh, NCDecember 19, 2018
The fact that you would learn something new everyday was amazing. The effort the client took the time to teach and instruct the ways of the company. Everyone there was very helpful and willing to help you progress.
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4.0
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Productive and fun
Pharmacy Tech (Former Employee) –  Raleigh, NCDecember 13, 2018
The e typical day was fast paced. I learned how to process authorizations for medications. Being able to reached out to providers and obtain the required information to either deny or approved medications was new and exciting. The management was helpful and fun. The hardest part of the job was the work volume at times. The most enjoyable part was the job itself and co workers.
Pros
Fun Environment
Cons
Stressful at times
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2.0
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Only if you really need a job
Call Center Associate (Former Employee) –  Raleigh, NCDecember 13, 2018
I do not think I liked the way the training is done. They are way behind in their teaching skills and formats they use for newly hired staff.

Those teaching newly hired staff need to be taught themselves as they make it even harder for one to grasp. Long weekly training that is so stressful.
Pros
learn about health insurance
Cons
bad teaching for newly hires, not organized
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1.0
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nice
Customer Service Representative (Former Employee) –  Raleigh, NCNovember 28, 2018
enjoyed working her temporarily, great start for college students or those without college degree and searching for a full time job and place of work.
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5.0
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Productive
Customer Service Representative (Former Employee) –  Raleigh, NCNovember 26, 2018
A day at work consists of non stop customer service. I worked for Humana which is a health insurance agency. I was constantly assisting customers over the phone with co-pays, coverage and medical issues. The culture of the workplace was an uncomfortable environment.
Pros
benefits, fast paced
Cons
environment and pay
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2.0
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Gossip pit with strong nepotism
Workforce Manager and CPU/IOS Advisor (Former Employee) –  Raleigh, NCNovember 4, 2018
Company is all about who you know, not how good you are. Promotions given to who is in the right clique. Good place to get a job if you are desperate and don't care about advancement
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5.0
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Cary location
Technical Support Specialist (Former Employee) –  Raleigh, NCOctober 24, 2018
I love Cary, the location is great very professional, not ghetto or lazy . Actually professional .I loved the job sadly I had legal issues which prevented me from going to work but overall it's a great place just avoid the Raleigh location luckily I got transferred over.
Pros
Money, overtime, coworkers
Cons
Long hours
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4.0
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Work at Xerox
CUSTOMER CARE SENIOR ADVISOR (Former Employee) –  Raleigh, NCOctober 24, 2018
Training at Xerox was phenomenal. You spend three weeks in intense training with knowledgeable trainers. After the three weeks of training you spend two weeks working with customers with mentors assisting you in case you have issues resolving the cases.

In six months time I went from a Tier 1 Customer Service Analyst to a Level 2 Customer Service Analyst. All of this was based on merit and not favor.
Pros
Great training, management and customers
Cons
Compensation was low
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5.0
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Productive and fun workplace without the ping pong table
Video Technician (Current Employee) –  Raleigh, NCOctober 23, 2018
Productive and fun workplace without the ping pong table
A typical was a exciting
It was always a learning environment for the new personnel
management was always trying to sort out the high producers and separate from the lesser producers
the workplace culture was almost hip-hop
the hardest part of the job was engaging with management
the most enjoyable part of the job was successfully bringing in new or additional business
Pros
got access to a computer all the time
Cons
management pushing for more
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4.0
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Xerox is a fun place to work at but you also have to be a people person and focused.
Customer service rep/Senior team rep (Former Employee) –  Raleigh, NCOctober 16, 2018
Xerox is a great place to start when you are going into the call center/customer service business. The training is great and the really work with you individually.
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5.0
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The workplace at xerox was pretty diverse
Customer service Associate (Former Employee) –  Raleigh, NCOctober 10, 2018
Typical day at xerox i took about 60-90 calls a day. i learned to understand ones perspective and feelings and why they are feeling the way they are. management was great they invited you to talk with open arms without you having to worry if your personal life business spread in your workplace. Hardest part was call after call after call. but you have to answer them all so you have o deal with it. the most enjoyable part was being able to talk with your piers and learning different ways to resolve problems in calls.
Pros
helping members resolve issues
Cons
angry customers that wont listen or give you a chance to explain what is going on
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3.0
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Revolving Door
Apple Consultant (Former Employee) –  Raleigh, NCOctober 6, 2018
Xerox takes on contracts for other big companies for example Apple, Blue Cross Blue Shield and others. This is very entry level IT support and Sales. Great for getting your foot in the door but not to work permantanely
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Overall rating

3.4
Based on 13,267 reviews
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