Call Center Billing Rep (Current Employee) – San Diego, CA – November 6, 2015
I currently work in the call center and it gets really busy on Mondays and Tuesdays nonstop calls all day. Each day I learn how to handle difficult calls as we get a lot of patient grievance calls due to missinformation provided to them. It does get stressful at times but I manage to get through the day. I believe managment should have more control of employees, I know they shouldn't babysit us but it is unfair for some to do more work than others. My department is very small and I enjoy working with them, however, I do not like that some take advantage of the manager and tell lies in regards to low production. The hardest part of my job is dealing with angry patients because they can be very disrespectful at times, however, I have learned to not take it personal. The most enjoyable part of my job is that each day I learn more about outpatient billing.
Project Manager - Implementations (Former Employee) – San Diego, CA – January 7, 2014
While i did actually learn quite a bit during my short stay with Xifin, being pushed out after receiving exemplary remarks on my one and only performance evaluation by everyone who observed the presentation except my direct supervisor, who was absent from the evaluation doesn't make sense. It begins to look suspicious when it just so happens that i was just about to request FMLA due to a potential and eventually actual serious health concern when I'm told "it's just not working out" and how "I'm not advancing as quickly as I should be at the 5 month point." Again, this coming after exemplary marks on my one and only performance evaluation. This is not sour grapes but rather a cautionary tale to others. Xifin under pays and then expects exorbitant production and commitment. It was rare that i left the office before 7pm and was expected there by 8am at the latest. If we had an east coast customer then we were expected to be on their time, so 8am EST meant 5am PST, which in and of itself wouldn't be outrageous, but then still not getting out of the office until 7pm that night...once or twice, fine, but all the time? Like I said, they don't pay enough to hold those expectations. Management is like being in 2nd grade all over again, with a teachers pet, who can do no wrong, even when the client complains that she is doing wrong. Anyone who speaks out against the pet is admonished or instructed to fall in line or is mysteriously let go because he or she "just wasn't working out." The company offers no benefits above and beyond the standard healthcare, PTO and 401k (which of coursemore... they do NOT match). They are incredibly cheap and therefore desperately understaffed. The most enjoyable thing was bagels on friday and the free coke soda fountain they added.less