General Manager, with them for 2.5 years, very unhappy environment
General Manager (Former Employee) – Dallas-Fort Worth, TX – July 27, 2018
Work, work, work. Be profitable, be profitable, be profitable. While at the same time they continue to take away the quality and the tools that would allow you to excel at profitable sales growth. I was able to when I opened a new location due to it being new, but at established locations in non spotlighted areas (a spotlighted area being Vegas or L.A. Live) sales were down and frozen mashed potatoes were the new standard. The focus is on what you can do for the business with very little room to reward or recognize your team members with awards they truly want. I got creative and was able to offer unapproved awards for my team, but that is not the norm. Healthcare was expensive. Only free meals during your shift, and when you are not working you only receive 25% off, even as a manager or General Manager. I learned how to operate in an environment that was strict with rules that specified what you could not do, opposed to what you could do to recognize top performers. The work was overly complicated when it could be simple, due to lacking technology or systems that were not utilized for optimal performance and did not communicate with one another. But the biggest issue is the new focus on frozen or pre-made food, and conversations that only focused on making the company more money and no longer on the development and enrichment of the team.