Can really go either way and unfortunately it's more luck-based than anything
Account Executive (Former Employee) – San Francisco, CA – May 15, 2018
Yelp's single biggest flaw from an employee's perspective (and one they've had trouble fixing) is that sales territories are given at random, and while one person who might otherwise be a good salesperson is calling into a small rural town in middle America where people don't rely on a service like Yelp and many don't even have internet access, let alone business competition that would warrant paid advertising, another person who might be a very average salesperson fresh out of college and fresh out of training may be handed a territory in downtown San Francisco or Los Angeles, areas with high Yelp usage, high competition, and a true need for paid advertising. This creates an extremely frustrating work environment.
Account Executive (Current Employee) – New York, NY – May 14, 2018
I really love the company culture here and the management and leadership, I just cant seem to enjoy the actual job of making 100s of cold calls. It's just not for me and I don't find it as rewarding as some others do.
Account Executive (Current Employee) – New York, NY – May 7, 2018
A typical dat at Yelp includes making about 80 cold calls a day. Your managers are constantly monitoring your metrics. It's a good place to develop one's sales skills. Your coworkers are overall very friendly. You work a 40hr work week, and they provide good health benefits.
Sales Associate (Former Employee) – Scottsdale, AZ – May 2, 2018
You show up, make dials, fairly micro-managed in my opinion. A lot of cool perks that come with it and sometimes people think its cool you work there. Business owners can be fairly annoyed with constant barrages of calls. Very grating on the psyche after a while for most people.
Great Job For Those Interested in the Field of Sales
Account Executive (Current Employee) – San Francisco, CA – April 30, 2018
This is a great job to help you understand the field of sales. It is tough and challenging on a daily basis, with a lot of phone calls, interactions with business owners and the people around you. If you are willing to grind, this job will teach you the necessary skills to help you make it sales. It is also a great place for career advancement, there are an incredible amount of Yelp careers to navigate within the company.
Account Executive (Current Employee) – San Francisco, CA – April 28, 2018
it's a grind because it's an outbound cold-calling sales job. it's tough because of the rejection but also because of the monotony - you do the same thing day in and day out (cold-calling). good experience for sales. fun culture
Account Executive (Former Employee) – Chicago, IL – April 27, 2018
Being presented with an opportunity for Yelp was awesome until the second week there. I had just graduated from college so I thought it was so great to find a job right away. First week is all training and they hype it up and make it sound awesome, while it's annoying to hear everyone speak like a valley girl, but they tell you not to speak that way on the phone. The second week, your'e cold calling and getting hung up on by everyone you call. Your manager "barges" in on your call and makes you say what they're telling you to say. You're trying to listen to the customer and your manager at the same time. It's not very effective. During the interview they made it seem like you would be working face to face with businesses and before you know it, they give you a headset and your getting hung up on all day. You're basically a telemarketer.
Account Executive (Current Employee) – Chicago, IL – April 15, 2018
This is a cold calling job following a script. The job was presented different in interview process from what it actually is. Not recommended for sales reps with experience. Constant micro-managing. BOILER ROOM.
A good starting place for recent college grads, prepare to grind.
Account Executive (Current Employee) – San Francisco, CA – April 9, 2018
I've been working at Yelp for a year and 8 months and during that time I've struggled to live on a very meager salary. The company culture still feels very immature and the leadership struggles to maintain a professional setting at the local sales level. At times it's too loose and feels like a college fraternity. Leadership ranges from managers that are raging alcoholics that hook up with their subordinates while on the other hand there will be managers that are heavy handed with micro managing people and incredibly ineffective with meetings. Since most of the employees are young and are charged with hormones it's no surprise that most employees do not separate boundaries of dating. Pay wise, most employees feel underpaid for amount of work they do and this is especially true for reps that speak multiple languages and take an additional unpaid account management role. The job is highly stressful because pay is dicey since there is a high rate of client churn and most of your success is not controllable. Furthermore, career "promotions" are mostly lateral moves with no increase in pay.
If there is one positive thing I can take away, it's that I've become skilled at handling nonsense while developing a strong work ethic to survive on little pay. Going forward I know that I will succeed in any job I pick up in the future exactly because of the many struggles I've endured while at Yelp.
free frozen burritos and gourmet instant ramen, full health benefits
little pay, long hours, little control over success, poor leadership
Account Executive (Former Employee) – Scottsdale, AZ – April 8, 2018
If everything had worked out the way I intended I'd still be there. People are fun, they take an interest, they live out if you work hard you're gonna play hard. They take pride being able to help businesses make money in a new way, while helping the consumer find a great business.
Sales Executive (Former Employee) – New York, NY – April 6, 2018
Yelp has a culture of working hard and playing hard. Meaning, if you achieved all your work goals, there were rewards for employees in the form of fully stocked kitchen for breakfast and lunch. After work hours, employees get to enjoy beer from the kegs in the office.
Free food and lunch
Cold calling small business owner can be challenging