ID Verification Specialist-Office Team (Former Employee) – Santa Rosa, CA – April 4, 2018
I was not able to hear the person on the phone because I sat to close to another co-worker and you can hear the other person talking to a customer on the line. The line sometimes echoed through the headset.
Lunches paid by the Company every Friday
Not able to hear the person on the line because of the headset echos a lot
Customer Service Representative (Former Employee) – Petaluma, CA – February 20, 2018
Management was great during my time working here but there is no support from other Departments. As a CSR you’re expected to be the voice of the Company as my role was in a Call Center setting. Other departments would never pick up calls or even try to assist you. RAMs only care about their sales and they try to manipulate to make that happen and get their commission. This company also has many Contractors who lie to their customers and even sign for them contracts that have exaggerated amounts for HVAC systems or other products. I wouldn’t recommend working for this Company unless you want to have headaches every day.
Internal Loan Auditor (Former Employee) – Petaluma, CA – February 6, 2018
While the PACE program had the potential to be a viable lending alternative, the company does not generally hire, promote, or value people with strong credit lending backgrounds. The business model (using "certified" contractors to sell the product with little standard lending industry oversight such as requiring final building permits before paying the contractors) lends itself to abuse. Elders, minority populations, and people who could not obtain financing elsewhere were unfortunately targeted by contractors. This also resulted in projects not getting completed and many complaints from customers. Fortunately new consumer protection regulations have been enacted and will be implemented to address the abuses that were inherit in the PACE business model. For example, PACE lenders will now have to document repayment ability before putting loans on people's property taxes.
Free lunch and yoga once a week.
No 401K match, poor implementation of business model which resulted in government oversight, poor management.