I am sorry that you had this experience. I hope that you were able to share your concerns, citing specifics, before you left. Accountability is important to us. It would be really beneficial to get your feedback. Please reach out to me so that I might be able to address.
We appreciate candid feedback as we are always looking for ways to improve employee experiences and engagement. We strive to keep our caseloads consistent with industry standards. Our focus is to hire top talent who demonstrate alignment with our core values (CARES - Collaboration, Accountability, Results, Excellence) and Standards) while balancing this against our hiring needs. We are committed to continuously monitoring and reassessing assigned inventory levels for our staff in order to provide excellent customer service. We are making considerable investments in hiring and team expansion in order to better balance workloads across our claims organization. York has an excellent training program and also offers significant support to its adjusters by utilizing a Customer Service Group to handle the administrative level tasks.