Senior Training Manager (Former Employee) – Costa Mesa, CA – March 13, 2018
The company promoted a fun work place. The company is privately owed so this did not allow for much room for growth and advancement. The company had family members and friends working in positions for years and this did not allow growth outside the stores.
Director, Customer Relations & Call Center Sales (Former Employee) – Gardena, CA – March 2, 2018
My experience was Z Gallerie was overall fair. There was a culture of watching your back that was very disappointing and the HR and management of the company was not pro-employee and it was difficult to manage "the waters". The company was not doing the best financially and that did not bring out the best in most people.
Sales Associate and Cashier (Former Employee) – Miami, FL – February 16, 2018
Clock in, set up folder with all upcoming leads. Give them a call makes sure everything is good and they are satisfy with there order. Place new orders for big leads. Help around the store with great customer service. Set up art gallery wall. Organize my work space.
what you see on the outside - is not what is on the inside
Store Manager (Former Employee) – Gardena, CA – January 11, 2018
once company was sold from the family owners the company went downhill fast. Management was not educated in the home furnishing business, did not know how to display stores, merchandise or purchase the merchandise. They hired/fired by personality, not by skill set of the individuals involved.. Lack of communication, alot of back stabbing, lying to the actual work force of the company, while the staffed the Director and VP level at full strength. Then they cut all beneficial processes needed at store level so they could pay for the heavy upper management they had.
Customer Relations Consultant (Former Employee) – Gardena, CA – December 23, 2017
Poor management and company has done nothing to resolve. Customer service department is chaotic and has very very high turn over rate. Job position itself was a nice job and great opportunity to learn but management will soon become unbearable. Owners have sold majority of their share of the company and z gallerie is now completely corporate. They do not look out for their employees as they used to.
Associate Manager (Former Employee) – Fairfax, VA – November 27, 2017
One of my worst retail experiences. As a manger I've never seen such poor leadership from upper management. Everything was overrated at Z Gallerie. The quality of the furniture is terrible and the lack of customer service is even worse. Customers constantly called and complained about their orders and the poor white glove delivery service.
Visual Merchandiser (Current Employee) – Idaho – November 7, 2017
My favorite part of working at Z Gallerie was the flexibility in the schedule. I am a student so it is perfect. My hours range from 15-40 hours a week and I get a say most the time. As most retail jobs go it is hard to get time off especially around the holidays. I wish I could have received sick time and vacation even though I am part time because often I work as many hours as the full time staff.
I have learned so many different skills but most important was customer service. The hardest part about working for Z though is direction from corporate is often sporadic and incorrect, where we have to go back and do it all over again. Lots of miscommunication from corporate as well as high expectations of part time sales staff.
flexility, exciting tasks, everyday is different
high expectations, lack of follow-thru from corporate
Store Manager (Former Employee) – California – October 28, 2017
Quality of goods did not meet expectations. Spent many hours of the day trying to appease customers frustrated by delayed delivery times or damaged merchandise. Many of the items are very cheaply made.
Not adequate or proper storage for the merchandise. Leading to a unsafe work environment.
Upper management and corporate employees seem to be overwhelmed and incapable of properly supporting the retail employees.
Sales Associate (Former Employee) – Garden City, NY – October 25, 2017
Company is very cheap with some of their art pieces and decor (they break easily and can find them elsewhere for cheaper). Furniture is good quality. Customer service has a reputation for being bad but there are less than 10 customer service reps dealing with over 40 stores and many more customers. For a company that has been around for nearly 40 years, you would expect them to have their own delivery company. This has been a great problem for many customers. On the bright side, depending which position you have, you do get to travel to other stores and help out. The products are nice but again cheaply made. On the corporate level communication seems to be ok but on the store level it needs major work. If you like design, and working in a fast paced environment, this is the job for you.
retail sales (Current Employee) – Gardena, CA – September 12, 2017
Reactionary management. People are good but need to spend more dimes on training and people development. Upper management needs to be more connected with low level staff and compensate people fairly and to better retain talented employees.
I loved working at the Z Gallerie! I've learned a lot about the company and their discount for employees was ok. The only thing that I didn't like was that the furniture pieces would take MONTHS for the customers to receive at their homes! That alone kind of steered me away from wanting to order the lovely and unique furniture from the company.
Associate (Former Employee) – Berkeley, CA – August 15, 2017
The base group of employees who work there are friendly and nice. Their leadership team says they want to be supportive, but then question the abilities of the employees after they've asked for help. If someone wants to work there, they should check into the general likability of their possible manager. Some are good and some are very very bad.
Cashier (Former Employee) – Hallandale Beach, FL – July 28, 2017
The sales associates do no run on commission, yet they were still like sharks on the hunt for prey. Customers would get stolen from other associates and some even bad mouthed to customers themselves. The only reason for that was management pushing for the associates to get sales by any means necessary. If a complaint came from one associate about another they never really did anything about it. Management was only about bringing in customers for their money. There was no other reason to pin everyone against each other other than for their business gains. Management was only about being on top and competing against the other stores within the district. Unfortunately, the pay is not even that great to begin with. I worked there for two years and never made it to a dollar more than when I first started.
Sales Associate (Current Employee) – Berkeley, CA – July 14, 2017
The company is going through a lot of changes and that shows through the store managers. The product, work environment, and overall job is enjoyable. I have grown and learned a lot from this company (i.e. merchandising, sales tactics, customer service etc.) and have thoroughly enjoyed the day to day work week. My store has a very small team, so it is sometimes difficult to get days off that you need while upper management usually takes weekends and many days off. The benefits used to be just okay, but they recently switched to a much better plan. The pay is absolutely horrible, raises are a joke, and the bonuses are hardly worth it. Associates unload a truck twice a month at 5 in the morning to restock the store, and there should be some kind of pay raise for those days because of the hard labor.The recognition for team members could be stressed a lot more, therefore I think that the sales associates would perform better and be more motivated.
Great product, inclusive teams, inspiring visuals
Short breaks, not enough recognition, pay is horrible.