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Zappos Family of Companies Employee Reviews

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3.9Work-Life Balance

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Great until they laid us off.Loved the 10 hour days and 3 days off.Got news of shutting down 2 months into the job and officially laid off 5 months in.The work environment was cool
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Great place to work. Great environment great people great managers. Everything was typical. Standing all day was the down fall. Free products, free catering for lunch.
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Great place to work!I loved going to work everyday. Co workers were like family. Lots of room for advancement. I don’t know how it is now that Amazon has taken over, but it was an awesome place to work when I was there.
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What Once Was Great Is Now Average

Having worked at this company for over a decade, I have seen some huge highs and lows. Zappos was once one of the best places to work in America, but sadly, as changes kept occurring and our CEO left the company, some of the more toxic influences gained power and transformed the company into your typical corporate workplace. While the benefits are great, the roads to actual career advancement are near non-existent. Just about every specialized position is temporary and you'll constantly be placed back at square one where your new found skills will rarely get utilized and their place on your resume will barely be relevant. What they ask for from their employees vs hourly wage do not match.


work hours are reasonable, good benefits, good people to be working with


upper management, little roads to actual advancement, pay vs work being done is not on par
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Great place to work

The people and culture are amazing. Pay isn't super competitive. The company is still getting back on track after massive layoffs. Benefits and perks can't be beat
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Zappos Family of Companies insights

Based on 106 survey responses
What people like
  • Time and location flexibility
  • Feeling of personal appreciation
  • Supportive environment

Only do it if you can work in vegas

What is the best part of working at the company?Definitely wasn’t the top level leadersWhat is the most stressful part about working at the company?The exclusion that the top level leaders in kentucky allowed. What is the work environment and culture like at the company?Horrible. I wish I didn’t leave my previous jobWhat is a typical day like for you at the company?Stressful. Always looking over your shoulder
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Oh well

They’re more worried about how fun you are or if you fit in than if you actually work. Could be a great place but they’ve got some work to do to make it great.
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Great place to work

Benefits are great. Treated like a person who matters. The culture has changed but still employee oriented. I would recommend this company to family and friends.
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Fun culture

Strict attendence policy if you acrue points for missing or beibg late they take a super long time to drop off. Like.almost an entire year You decide if u temp
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Fun Place to work if you make it that way

I worked here for three years. Met some good people. Great culture but same politics you find anywhere. Good curriculum for learning. Good perks and company giveaways.
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Leadership w/ no vision and company in shambles

Keep making decisions based on looming recession by cutting back but if that is your expectation of your company, that's what you're going to achieve.
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Stay Clear

Worst 6 years of my life. Management is so wishy washy - hard to get anything done. Wrong people are promoted - very pollical. Random layoffs all the time. About all I can say positive is the pay was decent and benefits were good. Be ready to give up your life because they want all of your time.


Pay - Benefits


consumes your life - random layoffs - political
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Great culture, thorough training

I started training in August 2022 for 5 weeks. I learned so much and felt like part of the Zappos family right from the beginning.The benefits were amazing and the culture is inclusive and warm.There's lots of focus on metrics, but in a constructive, growing way. I struggled, but received so much support to get better at my job.Unfortunately, during the mass layoff in January 2023, I lost my job. Started work at 6 am, 1:30 pm same day, I was let go.I do have to say, the severance package is more than fair.
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Was a great place to work

Unfortunately operations were scaled down in the Louisville area. If not for that I would love to have continued my employment with the company. Amazing benefits and lots of friendly co-workers.
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Great job

Awesome benefits and met some amazing people that I still have in my life. It was a great place to learn and progress within my career and I’m so thankful for that time I was there.
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Great benefits

Although there is a lot of gimmick that comes along with working there - and somewhat of pressure to socialize with co workers - it was decent place. However, the OPs department likes to keep themselves off the phone and by doing that it’s to check over people who are on the phones time. So it makes it very stressful for people who working
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Okay job but not a great company

Super easy job but the business itself just wastes so much money and actually got the building in a bad state and will close down later this year. Management isn’t amazing and are unsure what’s going on
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Great job

Great company to work for I just wish we weren't being laid off. Lots of company paid outings, free vending, free benefits. The work environment itself is great.
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Incredible Company

This was the best place I ever worked. The people and culture were the foundation and what made the company special. Many growth opportunities and ability to own projects that are interesting and rewarding.
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Went downhill quickly

They reel you in with "core values" but its just a regular warehouse job now. Over the last year they have slowly been taken over by Amazon. Upper management is short sighted and inconsiderate. Hard workers are taken advantage of while poor workers advance in the company.


Health insurance


Low pay, too much upper management
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Good place to work to bad there closing but loved the mangers and the leads was a really fun place to work made a lot of friends there that im gonna miss
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Overall rating

Based on 315 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
4.1 out of 5 stars for Compensation/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
4.2 out of 5 stars for Culture

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