Zelis Healthcare Employee Reviews

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Warning----Toxic--Hazardous to your health
Servant (Current Employee) –  Clearwater, FLMarch 9, 2019
If you still apply for a job at Zelis Payments or Zelis Healthcare after reading the reviews on here and other job boards GD then you deserve everything you will get.
The culture is as toxic as Chernobyl, leadership as dishonest and deceitful as El Chapo, HR is as helpful as box load of bullhorns at a mime convention. The attrition rate is so high the doors revolve like an industrial fan, they will work you like an elephant in a circus and literally pay you peanuts but poke you with the proverbial electrical prod expecting you to perform more and more. You will wear so many hats you will look like the cat in the hat because the philosophy is "it's your place to do what you can even if you don't get paid for it"

The most recent comment made at the town hall meeting where all the S and C levels get to grandstand was " let's go preach the good news of Zelis" As though they have the right to reference the company in a biblical manner. There is nothing biblical about this place except maybe Judas Iscariot, Beelzebub, King Herod,-- you get the picture.

Consider yourself warned. This is not a place for anyone who has morals, integrity, or honesty. You will be eaten alive.
Pros
Can't think of a single pro
Cons
Too many to list.
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Great Learning Experience
Manager (Former Employee) –  Bedminster, NJFebruary 26, 2019
This company will provide you with an optimal toxic learning experience if you've never encountered one in your entire life. I experienced from peers and management the very best behaviors such as deceit, intimidation, isolation, minimization, dodging issues, shame and guilt, changing expectations to set up employees to fail, and undermining abilities. Compensation scale inequity, managers are unable to see what their own staff makes, reasons behind this are that some staff members are making over 70k + while managers are under 55k. This company offers high-cost Medical/Vision/Dental administrated by an unreliable TPA. Stay healthy and pray you do not have an emergency visit.
Subtle bullying and passive aggressive behavior that will leave you questioning your own perception. It is slow and insidious until the very end. No proper documentation, direction, policies, and training. You will find no support or mentoring from your immediate management, but only criticism. If you decide to get into this company do not be surprise if you start experiencing intimidation from the subordinates (borderline threating and confrontational) which is overlooked by upper management. You will feel unprotected since technically bullying is not considered harassment, so legally; people can get away with doing so at this place since there are no policies.

Advice to Management

Set clear standards, set a good example, practice servant leadership - the main goal of the leader is to serve. Invest in your people; your success depends on the success of others. Know when to pull the
  more... plug on someone - letting the cancerous employees dictate the rules at workplace prolongs the pain and suffering on the good ones. However, I know at the end of it; none of these suggestions will be considered.  less
Pros
one free lunch a month
Cons
toxic enviroment
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Dishonest-Unethical Company Doesn't care about employees
Provider (Former Employee) –  Clearwater, FLFebruary 10, 2019
The fish rots from the head. CEO fosters an environment of crazy-making to the executives below him. The result is distracted leaders who in turn are rude and perpetually distracted by the demands being made on them. Middle-management and line employees don't feel heard or seen and get the brunt of the stress. The companies before they merged has amazing cultures and a sense of purpose and belonging.

Save yourself the headache and find another company there are much better companies out there that actually pay decent and pay the employees what is owed to them
Pros
Colleagues - Free coffee
Cons
Micromanaged, extremely low pay, cheated out of bonuses, people get fired for the same things others are doing but they are favored, Most unethical dishonest company
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4.0
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Product company that cares about their employees
DOCUMENT RETRIEVAL SPECIALIST II (Current Employee) –  Bedminster, NJJanuary 28, 2019
An exciting company with a great goal oriented character. They care about their employees and their interests. Zelis advises them to learn more in order to keep going higher in their careers at Zelis.
Casual dress or business casual is allowed as they believe as long as the employee is comfortable they will work better and are happier to report to work. Atmosphere is clear of anxiety vibes. Everyone is very friendly and there is laughter most of the time as everyone seems to be enjoying themselves at the same time they are working.

A highly respectful company with a mindful interest in their employers and employees.
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Don't waste your time
Provider Relations Specialist (Former Employee) –  New JerseyJanuary 26, 2019
Zelis is a complete mess. Leadership is only concerned about the bottom line. Ever since the new leadership was put into place about 7 months ago the morale has hit rock bottom and the company is about to implode.
No communication between departments and no trust from employees toward leadership. None!
All they do is lie and think that the employees are too stupid to figure things out.
Discrimination, racism and favoritism
Pros
There are none. This seems hard to believe but it is true
Cons
Extremely low pay, low morale, benefits are costly especially for family, leadership is dishonest and very unscrupulous business practice.
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4.0
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fun place to work
Membership Services Representative (Former Employee) –  Clearwater, FLJanuary 17, 2019
Great company, great pay, great leadership, great equipment, great location, great training and feedback, great culture, and growth opportunities. Great employer to work for
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4.0
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Laid Back Environment.
Client Relations Coordinator (Current Employee) –  Atlanta, GAJanuary 2, 2019
Zelis is a good company to work for. Employee satisfaction is very important to them. The work is easy. The only negative aspects of the job is that there are growing pains. The systems crash a lot which can make your job tedious. The compensation could be better especially for the area that we are in. And depending on where you want to go in the company advancement can be really hard.
Pros
Great Benefits, relaxed enviorment, great bosses
Cons
Pay, Hard to get promoted
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4.0
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This was a productive and collegiate environment
Customer Service Billing Representative (Former Employee) –  Bedminster, NJDecember 28, 2018
This is a productive and friendly environment that is also fast growing. There is tons of career stability and management loves to encourage employees to recommend their friends and family for positions.
Pros
Free lunches
Cons
Short breaks
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fun environment
Client Relations Coordinator (Former Employee) –  Atlanta, GAOctober 21, 2018
Supervision and management are not educated within the department they work. You must be a self starter to survive. Employees have the willingness to help you.
Pros
Hour lunch, (2) 15 minute breaks, free lunches and cupcakes and ice cream for your birthday
Cons
Bad management in Customer Service Dept.
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Lack of trust from management
Sales Representative (Former Employee) –  Clearwater, FLOctober 19, 2018
My boyfriend worked there and was one of the best agents, they failed him. They even kept his sales tactics in the company but decided to audit him and a few others when it was management who allowed them to take over some accounts. They don’t care about you, they only care about making money for their company.
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Extreme favoritism
Data Entry (Former Employee) –  Bedminster, NJOctober 15, 2018
This place has terrible management. Full of favoritism and unfairness. DO NOT WORK HERE. There is no room to grow and they harrass you. HR does not document your complaints about management and nothing is done. Then your treated worse til your forced to resign.
Pros
Location
Cons
Management, Hr, free tasteless food, unfair treatment, pay
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3.0
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no comment
Client Data Administrator (Current Employee) –  Bedminster, NJSeptember 30, 2018
I am currently a Client Data Administrator but held other positions within the company. The company is growing and new policies and procedures are in place.
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Backstabbers
Claims Negotiator (Former Employee) –  Atlanta, GASeptember 14, 2018
Sneaky and just bad place to work.shdhdhdbbdbdbdbenjddn. debbbfbbdnndk d jngnn t jrnf andf fjf djfj djfn fhfh fjf jfnf kykk ueut ueub djf dbfb djr dhr
Pros
None
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2.0
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pass
Service Management Team Lead (Current Employee) –  Atlanta, GAAugust 20, 2018
I am not going to provide a review to use your site to look for jobs. If this is the only way, then I will use another job board. Why is there a 150 char min.
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3.0
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Company Experiencing Restructuring
Executive Assistant (Former Employee) –  Atlanta, GAAugust 15, 2018
Company Experiencing Restructuring - still finding its footing. Lots of change taking place. The new corporate structure and consolidation out of state have created staffing challenges.
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3.0
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Customer Service Rep
Client Relations Coordinator (Former Employee) –  Atlanta, GAJune 26, 2018
Being a Customer Service Rep at Zelis is very stressful. Not enough time to fully assist a customer. Too many departments, systems, nothing is consistent and there is never anyone available when you need them. Each department within Zelis should have their own team of Customer Service Reps.
Pros
worked remote
Cons
traveling to Atlanta
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4.0
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Business driven
Negotiator (Former Employee) –  College Station, TXMay 20, 2018
Very business driven and industry leading. Lot of mergers and acquisitions. Some strange roles and job tasks. Striving to be industry leader. Descent benefits and good working hours.
Pros
good work /life balance
Cons
no advancement
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5.0
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A Great Place to Work
Inside Sales / Provider Enrollment (Current Employee) –  Clearwater, FLMay 18, 2018
I am pleased to have joined the Zelis team. Zelis offers rewarding career opportunities with growth potential and a healthy culture. I truly enjoy coming to work here every day.
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Great company
Sales Associate (Current Employee) –  Bedminster, NJMay 15, 2018
Great work environment with a lot of opportunity to grow. Mentors are always will to help and teach you the products. Must be willing to really learn though.
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fast paced
CLAIMS NEGOTIATOR (Current Employee) –  Bedminster, NJApril 28, 2018
it was a good place to work , as with any job you get out of it what you put in. If the pay matched the work and dedication the employee put in this would be the perfect job.
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Overall rating

2.6
Based on 39 reviews
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Ratings by category

2.9Work/Life Balance
2.4Compensation/Benefits
2.2Job Security/Advancement
2.3Management
2.5Culture

Ratings from women

2.7InHerSight Score

2.2Personal Development

3.5Career Opportunities

2.7Family Support

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