Zendesk Employee Reviews

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4.0
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The veil has been lifted
Manager (Current Employee) –  Madison, WIMay 15, 2018
This is a great place to work. Great culture and people. It's also changing quickly to meet the goal of being a $1bn company by 2020. Emphasis has shifted, understandably, to the bottom line. New leadership touts transparency but doesn't follow through. Sales goals keep rising, and product teams keep delivering, but support suffers.
Pros
So many perks
Cons
Unlimited time off isn't really unlimited, you end up not taking as much than if you had a set amount of days available.
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5.0
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Everything is remote
Contract Incident Manager (Former Employee) –  San Francisco, CASeptember 12, 2017
Dealing with an international company can be challenging. With offices worldwide, we would have meetings at odd hours. The team was very supportive. We worked together to deal with crises as they came up.
Pros
Working in any location
Cons
Hard to make friends.
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5.0
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great place to work
California - Customer Engagement Strategist (Current Employee) –  San Francisco, CAAugust 13, 2017
This is a great place to work and the people are great. Ive had opportunities to work with lots of interesting and great people that are very driven and care about the company
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5.0
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great place to work
Executive Assistant, Office of the CRO (Current Employee) –  San Francisco, CAJuly 18, 2017
Great place to work! Good culture, work hard play hard mentality, smart people, upward opportunity for growth, great leadership that care about your future.
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3.0
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Not what it used to be / rampant nepotism / poor senior leadership
Enterprise Account Manager, East (Current Employee) –  San Francisco, CAJuly 17, 2017
Pros: Fantastic product and support. Innovation is great. Good CEO (that seems to not be calling the shots with what is happening on the sales side)

Cons: New leadership in Sales is atrocious. It's "what have you done for me lately", poor job security. Very little upward mobility as new managers are hiring more of their friends from previous jobs or poaching from existing competitors. Territories keep getting smaller and smaller. AEs wear too many hats, are stretched too thin and there are some greenfield markets that need more brand awareness.
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4.0
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Opportunity but work in progress
Manager, HR Operations (Current Employee) –  San Francisco, CAMay 31, 2017
Zendesk is great for a starter position or someone who is project driven. Not much flexibility with taking ownership or making decisions on your own. Great culture and diverse.
Pros
office environment, food, swag
Cons
lots of road blocks, needs stronger management
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3.0
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Management does not walk its talk
Anonymous (Current Employee) –  San Francisco, CAJanuary 19, 2017
There is a lot of talk about transparency and yet decisions are made in a vacuum at the C level and the why is rarely shared.

We have a reorg every 6 months or so and none of them seem to work.

People who have been around for a long time get treated differently then those who are most recent hires.
Pros
Great work/life balance
Cons
Favoritism, homogenous, too many reorgs
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4.0
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Zendesk Review
Enterprise Account Executive (Current Employee) –  New York, NYJune 20, 2016
Overall great company and very good solution and product. It comes down to the 'type' of company one is seeking. They're roots were non-corporate innovative silicon valley engineer / product led company. Now over 2 years post - IPO, the culture mirrors other profitable SaaS companies like Salesforce.com as they must reach 1 Billion in revenue by 2020 to appease shareholders. Still predominately a mid-market 250-500 employee solution leader and West Coast driven.
Pros
Great Product and Solution
Cons
Enterprise Compliance Requirements creates challenges (RFP, NDAs, Security Assessments)
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5.0
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Customer focused
Help Desk Support Engineer (Former Employee) –  Cary, NCMarch 20, 2016
Customer focused company that provides good service to customers while educating them on the company product. Enjoyed assisting customers and helping others on the team.
Pros
The customers were the best
Cons
Long hold times
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5.0
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Zendesk is a great company
Developer Relations Engineering Intern (Current Employee) –  San Francisco, CAMarch 2, 2016
I really enjoy working at Zendesk as an intern. I work with two different teams and touch upon a lot of interesting work, from internal tooling to APIs to developer relations. The people are nice and will go out of their way to help you out. The company is growing a lot and I believe Zendesk will reach it's goal of being a billion-dollar company by 2020. I hope I'm offered a full-time position.
Pros
Smart co-workers, tech talks (free lunches), snacks, IT equipment
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4.0
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Fast paced, wide range of duties
IT Support Desk (Former Employee) –  San Francisco, CANovember 16, 2015
Fast paced, friendly environment. Plenty of ambiguity to keep you busy all day. Lack of training on individual technologies is my main complaint. I enjoyed working with most of the people I came into contact with and was allowed to create and work projects that I found relevant.
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4.0
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Simple and beautiful
Customer Advocate - Tier 1, Support (Current Employee) –  Bonifacio Global Center PhilippinesJuly 20, 2015
* Focus on our customers and give them better experience with Zendesk

* I learn more about Zendesk ticketing (Triggers, Automations, Insights Data Analysis, Macros, Third Party Apps, etc.)

* Good co-workers and workplace one of the best

* Sometimes pressure on work

* When your customer is satisfies on your support
Pros
Free Snacks
Cons
none
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4.0
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Good work/life balance
International Online Marketing Manager (Former Employee) –  San Francisco, CASeptember 8, 2014
Nice new office in a great dynamic company.
But too much politics.
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3.0
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Great company culture, high growth, fun
Sr. Financial Analyst (Former Employee) –  San Francisco, CAJanuary 2, 2014
Strong FP&A staff, knowledgeable and bright. Good team work environment and fun company culture.
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5.0
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Fun place to work
Sales Qualification Assistant (Former Employee) –  San Francisco, CAApril 30, 2012
This is a great place to work. The product is great and the people are fun to be around. The companies goals are clear and everyone is eager to meet them.
Pros
free lunch 5 days a month, fully stocked kitchen with cold cuts, bread, dressing, beer, soda, water, etc.
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Overall rating

4.4
Based on 23 reviews
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4.4Work/Life Balance
4.2Compensation/Benefits
3.6Job Security/Advancement
3.8Management
4.0Culture

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