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Program Manager
Written by ITIL Program Manager-NEC, Ft. Bliss El Paso, Texas (Former Employee) from Herndon, VA on January 8, 2018
Managed two other project team Members to Help the IT Dept. at US Army base in Fort Bliss, El Paso Texas

Had to threaten to stop the project within two weeks due to vulgar work environment. It was quickly resolved by Management and the project was completed.

typical day was interviewing IT staff about Change Management and Service Asset and Configuration - more ... processes

prepared management reports

Performed IT process training to IT staff and eventually information soldiers on the base

Hardest part of the job is dealing with two IT camps focused around two senior level managers.
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