Employee (Current Employee) – United States – November 28, 2018
Its just a job. It is a highly unionized environment so union employees do get annual wage increases and typically a lot of vacation time. Don't really know how an employee fits into the mission of the company.
Pension Analyst for Steelworkers Pension Trust (Former Employee) – Pittsburgh, PA – January 13, 2019
I learned more about union pension processing. Management is horrible with no compassion or concern for their employees. Workplace culture was mostly a clique of management. No training, no compassion for employees, you were either liked and if not liked were treated unfairly. Hardest part of the job was dealing with co-workers and supervisor and management personnel. Enjoyed my job duties.
poor management, high school clique environment, no traininig
Fund Contribution Processor (Former Employee) – Mendota Heights, MN 55120 – January 12, 2019
Very bad training, I was not supported by Mgmt and dept. Heavy CSR calls, stressful and fully trained to give correct information. Departments did not communicate well giving changes and updated. I feel I was not given a proper description of job and job aids to help assistant functions of the job.
Training and communications with staff and Management
Management throughout the Pittsburgh location are unethical, vulgar, and quick to throw their employees under the bus to cover their own mistakes
Former employee (Former Employee) – Pittsburgh, PA – January 8, 2019
When hired I was promised a fun place to work with helpful staff willing to train and answer questions. In reality the training is non-existent, the managers either don't know the job themselves or are never there at all. When you do ask questions you're treated like a pest and a bother. Management is the root and cause of 99% of the drama and gossip that happens there and they will bend over backwards for the few that are in their "click" and everyone else... Good luck if you need any support or assistance. Management will hide mistakes to cover their butts but when it cannot be hidden any longer they will find someone to blame. I learned a lot about what not to do as manager but that's the only "positive" thing I will take from Zenith.
Lazy, Vulgar and unethical management in multiple departments including the higher ups
Processor (Current Employee) – Alameda, CA – November 25, 2018
There is no "Zenith" culture. Each office is run independently. There are no resources available to assist in approaching each client team uniformly. There are no manuals or procedures documented in order to maintain continuity. Every man for himself. Come in, do your work, keep your head down and go home.
Pension Processor (Former Employee) – Seattle, WA – November 2, 2018
Would not recommend working for this employer... very little loyalty to employees and work environment is very dysfunctional with a lazy manager who will not resolve issues. Little communication... half the employees of Zenith American in Seattle left as they were given little warning of a move of offices to Bothell.
Customer Service Representative (Current Employee) – Alameda, CA – August 26, 2018
Management is the worst in the customer service call center and he micromanages watching the screen all day long and watching (some employees status) and how long you've been on a personal break or even after call work status. Management has its favorites and not everyone gets reprimanded or corrected, e.g. When a person shows up late constantly, one or multiple people have never been written up or given a verbal. But myself or other people are being watched like a hawk, just waiting for a 1 simple mistake. Never consisten with everyone.
Senior Customer Service Representative (Former Employee) – San Francisco, CA – August 24, 2018
Over worked. Micro managers. Uneducated managers. Cut throat, throw under the bus environment. I still have nightmares and cry about this place. I hated working for the managers there except one. They made her quit. The place went haywire. We worked hard for her. It wasnt the same any more. Mostly all blacks were let go or the quit! I'm devastated about the things that went on after Arizona managers took over. Religious, sexually, race discrimination went on.
Customer Service/Call Center Manager (Former Employee) – San Francisco, CA – August 8, 2018
Enjoyed the people but the Management over Customer Service Call Center is cutthroat and not very nice at all. I became pregnant and felt left out of every aspect of the position that I was in. A great company if you are not in management and have children, I would not recommend becoming pregnant in Management with this company.
not much consideration for pregnant Managers/Supervisors
Client Services Assistant (Former Employee) – Mokena, IL – June 25, 2018
In short this location is an "every man for themselves" mentality. There is no loyalty and very little team support. The management style is, harsh, and not welcoming. would never recommend. The motto is " if you have a friend, do not recommend. They will not be friends anymore" that is rather sad. I have never worked for a company as this one.
Sometimes a very difficult place to work due to several management individuals...verbal abuse and screaming. We received no thanks for work well done from management. Raises were very small. Stress level was high. We often worked on Saturdays. My co-workers were great.
Accounting (Former Employee) – Pittsburgh, PA 15222 – May 24, 2018
If you want a job where you can talk all day, or sleep at your desk, or online shop, or do a half-hearted job, the accounting department in Pittsburgh is the place to be. Your trainer is everyone in the department; the managers never answer questions (usually they don't know the answer). They laugh when they loose clients; only a few provide true customer service. The benefits are horrible. They don't promote from within. No help with parking or busing. Can't work from home, but the managers can. Oh, and they expect there accountants to answer the phone.
Four Day Work Week
Healthcare, Management, No matching retirement, Poor salary