Great company to work for.
IT Customer Support Specialist I (Current Employee) – West Valley City, UT – June 28, 2018
Provide quality customer service on inbound support calls, support tickets, and e-mails.
Maintain high productivity and use time effectively by achieving department goals for manned time.
Attend scheduled team meetings, training sessions, and learning opportunities.
Maintain knowledge of company policies, procedures, and programs by frequently checking resources, reading e-mails, updates, and information.
Proactively identify coaching/training opportunities on incoming calls, chats, support tickets, and e-mails, and give information that will enhance and improve customer satisfaction.