The Bank continues to expect more from its employees, by eliminating systems or support staff that are keys to getting things done efficiently, while expecting employees to cover those areas as well as exceeding expectations in their current role. Part of this stems from regulations, most is from management decisions. Many, many employees feel overwhelmed, frustrated, ignored, exploited, etc. It was a great place to work, but has changed significantly over the last few years, and has become a difficult place to work and feel gratified and recognized at the end of the day.
Learning and experience from working with varying clientele.
Expectations exceed human abilities, must be a super hero.