I worked for Zocdoc for four years in both Client Operations and People Operations (HR) in their Scottsdale location.
Zocdoc is a fast-paced company where things are constantly changing. This is in part due to the nature of the industry (healthcare meets tech), but also the shortsightedness of leadership. It seems like Zocdoc continues to rollout initiatives and processes without doing a proper impact analysis, often creating miscommunication and redundancies across multiple departments.
There is also the sense that if you are not close to the business' bottom line (Technology, Sales), you are more expendable. Throughout my time there, I had constantly-changing managers, which it made it difficult to receive consistent coaching and mentorship. My roles often lacked career pathing and my teams lacked strong business strategies to follow. Ultimately, there was no real investment/support from senior leadership in the work my teams did, making it hard to have a meaningful impact.
Zocdoc does have a strong mission (give power to the patient) that's easy to get behind and the Scottsdale office has a very welcoming, community-centered culture. The benefits are great and the people who work there really care about what they do.
Free lunch and snacks, healthcare premiums completely covered, Pto
Silos, poor cross-department communication